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Principal Associate, eHR Strategic Operations Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commerc…
Skills: Strategic Operations, Project Management, Executive Governance, Strategy Architecture, Change Management
McLean, Virginia, United States • On-site
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Drive the operating rhythm and executive governance for the Enterprise HR leadership team while supporting the evolution of the multi-year HR strategy. Lead high-stakes communications and integrate AI tools to optimize strategic operations and organizational health reporting.
Requires a Bachelor's degree or military experience with at least 6 years in Strategic Operations, Project Management, or Consulting. Must have proven experience in people leadership, senior stakeholder management, and executive-level communication.
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
As a Senior Manager, Project Management at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.
As part of the Enterprise Human Resources (eHR) Strategic Operations team, you will partner with HR domain leaders, product, and technology to drive innovative customer experiences and strategic initiatives that create value for Capital One HR.
General Responsibilities:
Executive Governance & Decision Support: Drive the "operating rhythm" of our Enterprise HR leadership team. You will design agendas for executive meetings that drive outcomes, not just updates, ensuring transparency and accelerated decision-making.
Strategy Architecture: Support the drafting and evolution of our multi-year HR strategy. You won't just track the roadmap; you’ll help build it, ensuring alignment across the enterprise.
Organizational Health & Reporting: Define and own the metrics that matter. You’ll manage reporting on key objectives and org health, providing the data-driven insights our leaders need to pivot or persevere.
High-Stakes Communications: Draft communications for executive forums, from high-stakes framing and pre-reads to the synthesis of complex discussions into actionable outcomes. You will bridge the gap between high-level strategy and the enterprise-wide execution of our HR objectives.
Culture Advocacy: Act as a culture-carrier. You will help design initiatives that foster engagement and high performance within the Strategic Operations team and the broader HR org.
AI Enablement & Process Innovation: Identify and pilot opportunities to responsibly integrate AI tools into strategic operations workflows, driving greater efficiency in data synthesis, reporting, and team process optimization.
Who you are:
A Strategic Problem Solver: You can take a messy, ambiguous problem and break it down into a structured workstream. You think three steps ahead of the current meeting.
An Operations Leader: You don't just follow processes; you build them. You have a proven track record of managing complex, cross-functional initiatives in a fast-paced environment.
A great People Leader: You embrace the People Leader Success Profile, providing inclusive and empowering leadership to a strategic, highly-visible team.
Executive Ready: You are comfortable presenting to and influencing senior leaders. You know how to "manage up" effectively and provide courageous feedback when necessary.
Growth-Oriented: You are currently a high-performing Senior Manager with the ambition and "owner" mindset to move forward on your career journey.
Intellectually Curious: You ask why, you explore, you're not afraid to share a crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
Do-er: You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals.
Team Player: You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.
Basic Qualifications:
Bachelor’s Degree or Military experience
At least 6 years of experience in Strategic Operations, Project Management, Management Consulting, HR Strategy, Chief of Staff role or combination
At least 1 year of experience in roadmap alignment, governance structures, and change management
At least 3 years of experience working with senior stakeholders across different business functions
At least 3 years of experience writing communications and presentations for leadership and non-leadership audiences
At least 3 years experience as a People Leader
Preferred Qualifications:
Exceptional writing and visual storytelling skills
Highly organized with great attention to detail
Exceptional communication and collaboration skills
Excellent problem solving and influencing skills
4+ years experience as a People Leader
3+ years of experience managing diverse operational functions, such as staffing, budgeting, executing high-level meetings and events
3+ years of experience driving organizational change and operational excellence
2+ years of experience as a Chief of Staff
2+ years of experience working closely with executives
Familiarity with leveraging AI technologies or prompt engineering to enhance operational productivity, analyze qualitative data insights, or streamline project delivery
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/
Offices: 1680 Capital One Drive, McLean, Va 22102, US · 8020 Towers Crescent Dr, Vienna, VA 22182, US · 2 Bethesda METRO Center, Bethesda, MD 20814, US
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