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Act as a dual-role Key Guard and Shift Team Leader, coordinating emergency responses and securing properties. Support the Shift Manager by overseeing team performance, managing client communications, and handling personnel matters.
Must hold a Class 2 Motorbike licence for at least one year and an SIA Front line licence. Requires strong knowledge of London roads, proficiency in MS Office for reporting, and the ability to work rotating 12-hour shifts.
Our Keyguards (Motorbike Emergency Response Riders) are the super heroes of our business. They provide help and a first-class response service to our customers - from responding to alarm activations and securing properties, to delivering a forgotten passport to a stressed traveller at the airport; every shift offers a new challenge.
In this dual-role position, you will act as both a Key Guard and a vital support to the Shift Manager, playing a pivotal part in delivering a second-to-none emergency response service. You will lead by example, demonstrating the professional standards and behaviours expected of all Key Guards while ensuring operational excellence at all times. This fast-paced, varied role requires professionalism, reliability, and a proactive mindset to consistently exceed customer expectations
So, if this sounds like the perfect opportunity, you may just be the person we are looking for to fulfil the role of a Shift Team Leader within our Keyholding team at Banham.
Who are we?
Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust. Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities.
Perform as an exempla Key Guard, executing the required duties, upholding the highest of standards for the Banham brand and acting as a role model for our other Key Guards.
Coordinate and assign activations and outstanding jobs to the Key Guard team
Monitor response times and performance to ensure service standards are consistently exceeded
Act as the first point of escalation for team queries, concerns, and complaints
Step in for the Shift Manager when needed, including overseeing vehicle safety checks and maintenance planning
Support and deputise for the Shift Manager to keep operations running smoothly at all times
Manage client communication, both inbound and outbound, to support the Office team during office hours and act as a primary contact outside of those hours
Handle People matters professionally and sensitively, including absence, performance, grievance and sickness
Carry out regular audits (daily and quarterly), ensuring all records are accurate and compliant
Identify and resolve rota or scheduling issues proactively
Train, coach, and support both new and existing team members
Represent Banham with professionalism at all times, whether on duty or in company uniform/vehicles
Take on additional responsibilities as required to support the team and wider operation
Class 2 Motorbike licence holder (minimum of 1 year for insurance purposes) with good knowledge of London roads and the challenges that riding in London presents (Essential)
SIA Front line licence
Good MS skills to enable report writing
Calm under pressure
Strong work ethic
Good time management
Good attention to detail
You will be entitled to a competitive salary of £33, 850 and a great range of benefits including:
23 Shift days Annual Leave
Sick Pay that increases with length of service
£1000 Motorbike Clothing Kit annual allowance
Subsidised Private Medical Cover after completing and passing probationary period
Annual season ticket loan & Banham interest-free loan
Cycle to work & Home & Tech scheme (each up to the value of £2k)
Recruitment referral bonus scheme earning up to £1,000 per successful referral (T&Cs apply)
Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
Auto-enrolment into our pension scheme
Training and development opportunities (including day releases for studies/exams)
Company equipment tailored to your role (laptop, mobile, additional screens)
Up to 50% off Banham products
Banham Social Events
Employee recognition rewards and moments of magic prizes
Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.
If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
Founded in London, we've been keeping your homes safe since 1926.
Our founder, William F. Banham was inspired to create the world's first automatic door bolt to protect his own family, and their London dress shop. 100 years on, and we’re still a family business first, now run by the third and fourth generations in London’s Earlsfield. Our industry leading products have been celebrated with awards for innovation, and we’re proud to champion British manufacturing using the best materials, time-honoured techniques, and master craftspeople. We’re committed to nurturing talent within our team, many of whom have grown with us over decades, and to training the next generation of security experts at our Banham Academy. From pied-à-terres to country piles, we’ve been trusted to keep British homes and businesses safe for a century; now we’re looking forward to the next.
Offices: 20 Thornsett Road, London, SW18 4EF, GB · 51 Golders Green Road, London, NW11 8EL, GB · 20 Chertsey Street, Guildford, Surrey GU1 4HD, GB · 233/235 Kensington High Street, London, W8 6SF, GB
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