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Full-time
bachelor degree, postgraduate degree
Professional Development, Flexible Working
Posted 44d ago
~40 hrs/week
Responsibilities
Lead the commercialization of international propositions to improve customer engagement and drive growth for high net worth clients. Collaborate with cross-functional stakeholders to revamp customer journeys through digitization, automation, and process improvements.
Requirements
Requires a university degree and experience in retail banking with a strong understanding of international banking and wealth management. Candidates should possess advanced strategic planning skills and the ability to influence senior stakeholders.
Full job description
GCB 5
We are currently seeking a high calibre professional to join our team as aManager, International Propositions
In this role you will:
Lead GC commercialization to improve csutomer engagement and experience
Collaborate with HBCN & SG to develop GC proposition to drive customer growth and improve the loyalty with HSBC
Addressing GC customer painpoints, revamp of customer engagement journeys through process improvement, service enhancements, digitization and automation initiatives
Achieve COP and FRP target by delivering all strategic CLCM initiatives according to plan with strong customer centricity at heart
Liaise and work in collaboration with various key stakeholders including Propositions, Marketing, Risk, Legal and Compliance, Expat team, and other corridor representatives to ensure business growth is delivered in line with the Group strategic direction
Conduct comprehensive competitor landscape and deep understand GC customer need through customer survey or interview
To be successful you will need:
Experience in retail banking with in-depth understanding and experience in the financial or banking sector
University degree or relevant post graduate qualification. Advance degree (MBA or equivalent) is a plus
Strong business acumen with advanced strategic planning and project management skills and a hands-on approach to drive improvement and resolve problems
Proven record in strategy formulation on international banking business and retail banking with strong understanding of customer behaviours and needs related to banking and wealth
Experience in addressing the needs of internationally mobile high net worth clients (includes non-resident Chinese and expats) and their banking and wealth needs preferred
Excellent understanding of WPB strategic imperatives and being able to translate them into business objectives and policies
Strong interpersonal and communication skills to engage stakeholders across businesses and functions with ability to influence senior teams
Prior experience working with or in foreign markets advantageous
Language skills preferred: English and Chinese (Mandarin)
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
How many Management & Leadership jobs are open in Hong Kong, Hong Kong S.A.R. right now?
There are currently 1,429 open management & leadership positions in Hong Kong, Hong Kong S.A.R. listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Hong Kong, Hong Kong S.A.R.?
Companies currently hiring include HSBC, The Hong Kong Jockey Club, JPMorganChase, West Kowloon Cultural District Authority, OCBC, among others. Browse the listings above to see every active employer.
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