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$55k–$70k/yr
Other
associate degree, bachelor degree
Posted 1d ago
Apply by Jun 27
~40 hrs/week
Responsibilities
The Operations Manager plans and directs hotel operations to improve productivity and efficiency, specifically supporting the Front Office, F&B, Housekeeping, and Engineering departments. Key duties include managing employee payroll, handling guest complaints, and ensuring all public areas meet brand standards.
Requirements
Candidates need at least 5 years of progressive hotel experience, or a combination of a degree and 1-3 years of related experience. Proficiency in Windows and word processing software, along with previous supervisory experience, is required.
Full job description
Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Franklin
4 Forge PkwyFranklin, MA 02038
Overview
The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.
Responsibilities
Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering)
Provide strong lobby presence to assist front desk agents and guest
Provide all aspects of shift coverage in F&B operations as needed
Balance the hotel room type inventory
Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)
Monitor and action Nor 1 upsell program
Handle guest’s special requests and customer complaints during shift.
Perform all other front desk duties and responsibilities.
Investigate and handle complaints, disturbances, emergencies, etc. during shift
Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed
Coach, train, counsel hourly associates and administer discipline as needed
Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
Prepare, copy, and distribute reports as required.
Handle special guest requests.
Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Qualifications
At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
Previous supervisory responsibilities
Must be proficient in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required.
Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by manager
Related keywords
Hospitality ManagementFront OfficeF&B OperationsADPNight AuditRevenue ManagementGuest ServicesPayrollHotel OperationsUpsellingProperty ManagementCustomer Service
Residence Inn hotels are designed to help guests make the most of their time away. Member of Marriott Bonvoy.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1975
LinkedIn followers
24,390
With more than 750 properties worldwide, Residence Inn hotels are designed to help guests make the most of their time away. Each spacious suite provides a residential experience featuring full kitchens and separate living, working, and sleeping areas.
Guests can enjoy a variety of amenities including outdoor spaces with fire pits and grills; The RI Mix®, a complimentary evening event where guests can socialize and enjoy premium beer and wine; as well as complimentary grocery delivery service.
Plus, explore the city with RI Runs, custom local running routes found on the MapMyFitness app powered by Under Armour Connected Fitness.
How many Management & Leadership jobs are open in Franklin, MA right now?
There are currently 27 open management & leadership positions in Franklin, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Franklin, MA?
Companies currently hiring include Altium Packaging, Dean Bank, RE/MAX Executive Realty, Residence Inn by Marriott, 1-800-PACK-RAT, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Franklin, MA?
Yes — 2 of the 27 open management & leadership positions offer remote or hybrid work (1 remote, 1 hybrid).
How do I apply for Management & Leadership jobs in Franklin, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.