City of Syracuse, New York, United States · On-site
$17/hr–$28/hr
Entry level$5.0B raised
Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Customer service, Merchandising, Leadership, Problem-solving, Communication
Engineering Project Manager-Industrial, Energy & Infrastructure
City of Syracuse, New York, United States · On-site
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Senior+
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City of Syracuse, New York, United States · On-site
$16/hr
Entry level
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City of Syracuse, New York, United States · On-site
$16/hr
Entry level
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! C…
Skills: Leadership, Sales performance, Customer service, Team development, Operational oversight
City of Syracuse, New York, United States · On-site
$20/hr–$25/hr
Entry level
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City of Syracuse, New York, United States · On-site
$24/hr–$30/hr
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City of Syracuse, New York, United States · On-site
$21/hr
Mid level
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City of Syracuse, New York, United States · On-site
$114k–$133k/yr
Senior+
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City of Syracuse, New York, United States · On-site
$170k–$200k/yr
Senior+
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City of Syracuse, New York, United States · On-site
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City of Syracuse, New York, United States · On-site
$39/hr–$57/hr
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City of Syracuse, New York, United States · On-site
Mid level$9.0B raised
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City of Syracuse, New York, United States · On-site
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City of Syracuse, New York, United States · On-site
$97k–$110k/yr
Senior
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City of Syracuse, New York, United States · On-site
Mid level$17B raised
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City of Syracuse, New York, United States · On-site
Mid level$1.5B raised
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City of Syracuse, New York, United States · On-site
Mid level
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City of Syracuse, New York, United States · On-site
Mid level
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Skills: Customer Service, Staff Training, Coaching, Mentoring, Shrink Control
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$17/hr–$28/hr
Full-time
high school
Health and wellness coverage, 401(k) match, Paid time off, Paid holidays, Merchandise discounts, Performance-based incentives
Posted 9d ago
~40 hrs/week
Responsibilities
The Backstage Captain is responsible for leading colleagues in daily store operations, including merchandising, fulfilling customer orders, and supervising the selling floor. They act as a customer advocate to ensure high-level service and provide feedback to People Leaders to improve store processes.
Requirements
Candidates should have 1-2 years of direct retail experience and a high school diploma or equivalent. The role requires physical stamina for tasks such as lifting up to 50lbs, standing for long periods, and flexible availability for shifts including weekends and holidays.
Full job description
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction , merchandising, and building brand loyalty. You will drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you will play a key role in communicating expectations and priorities to our colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
Lead colleagues in the execution and completion of assigned tasks.
As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
Ensure high-level of customer service through problem-solving and customer-focused resolutions.
Enhance the in-store customer experience by promoting our Macy's mobile app.
Meet with People Leaders throughout the day to plan and monitor total store activities.
Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
Perform store opening and closing procedures, including accessing alarm system and settling the registers.
Lead and participate in the adherence to our best in class merchandise standards.
Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Who You Are
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Proficient in communicating effectively with customers and providing clear direction to colleagues
Self-starter in adapting quickly to changing customer expectations and needs
Resourceful and able to adapt quickly to changing priorities and deadlines
1-2 years of direct retail experience preferred
High school diploma or equivalent
Essential Physical Requirements You Will Perform
This position requires lifting, constant moving, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders.
Reaching, including above eye level, crouching, kneeling, stooping and color vision.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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Related keywords
RetailCustomer ServiceMerchandisingPoint of SaleInventoryLeadershipOmni-channelSalesOperationsTeam ManagementCustomer ExperienceBrand LoyaltyStore OpeningStore ClosingRadio Frequency EquipmentMobile App Promotion
Macy’s is the largest retail brand of Macy’s, Inc., a portfolio of iconic nameplates that also includes Bloomingdale’s and Bluemercury, helping generations of customers celebrate life’s special moments and express their personal style. Through our stores and digital platforms, we offer a distinctive assortment of fashion, beauty, home and other products from leading market and private brands.
Our colleagues bring the Macy’s experience to life every day. Together, we are building a stronger, more modern Macy’s while continuing to create memorable experiences for our customers and make a positive difference in the communities we serve. As part of Macy’s, Inc., we are guided by a commitment to responsible growth, colleague development, community impact and environmental stewardship
How many Management & Leadership jobs are open in City of Syracuse, NY right now?
There are currently 200 open management & leadership positions in City of Syracuse, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in City of Syracuse, NY?
Companies currently hiring include Domino's, Ramboll, Helio Health, Inc., National Grid ESO, Loretto, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in City of Syracuse, NY?
Yes — 12 of the 200 open management & leadership positions offer remote or hybrid work (3 remote, 9 hybrid).
How do I apply for Management & Leadership jobs in City of Syracuse, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.