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$70k–$85k/yr
Full-time
bachelor degree
Posted 5d ago
~40 hrs/week
Responsibilities
The Service Project Manager coordinates service work from sales handoff through completion, managing the order lifecycle and ensuring clear communication between internal teams and customers. They are responsible for tracking order backlogs, facilitating project transitions, and ensuring all administrative and billing requirements are met.
Requirements
Candidates must have post-secondary education in business, operations, or project management, along with previous service experience in a fast-paced industrial environment. Proficiency in Microsoft Office and experience with ERP or CRM systems is required, alongside strong organizational and communication skills.
Full job description
Company Description:
Liftsafe Group of Companies is a privately owned company that designs, builds, inspects and maintains lifting, material handling, and fall protection systems equipment.
The Service Project Manager is responsible for coordinating awarded service work from sales handoff through completion, ensuring scope, schedule, materials, customer communication, system updates, and closeout requirements are managed consistently across internal teams.
The purpose of the Service Project Manager role is to manage the service order book workflow from award through execution and closeout, ensuring awarded work transitions smoothly into operations with a clear understanding of scope, deliverables, timelines, and customer expectations. The Service Project Manager acts as the liaison between internal departments and company operating systems to maintain accurate order status throughout the order lifecycle and support an exceptional customer experience. The duties, responsibilities, and qualifications outlined in this job description are expected to be performed efficiently, with the role contributing to the overall growth and success of LESG. This position is posted due to a current vacancy.
Duties and Responsibilities: The primary duties and responsibilities of the Project Manager - Service include, but are not limited to, the following:
Serve as the primary liaison between internal departments and operating systems, ensuring accurate order status visibility and communication throughout the entire order lifecycle.
Manage and maintain the order backlog/book, ensuring orders are tracked, prioritized, and progressed efficiently.
Facilitate the successful transition of awarded projects into execution by ensuring a clear understanding of scope, deliverables, timelines, and customer requirements.
Collaborate with Inside Service Sales to review project requirements and ensure the complete scope of work is accurately communicated to all stakeholders.
Coordinate with Purchasing and Warehouse teams to ensure materials and parts are ordered, received, and staged according to project schedules.
Partner with Scheduling to optimize resource allocation, support efficient job execution, and coordinate schedule adjustments as required.
Monitor project and order progress, maintaining accurate and timely updates within company systems and reporting tools.
Lead the order closeout process by ensuring all required documentation, administrative requirements, customer signoffs, and billing information are completed to support accurate and timely invoicing.
Provide proactive customer communication throughout the order lifecycle, addressing inquiries, managing expectations, and ensuring a high level of customer satisfaction.
Identify, communicate, and escalate potential risks, delays, material shortages, scheduling conflicts, or scope concerns to appropriate stakeholders to support successful project delivery and customer outcomes.
Success in this role is measured by timely order progression, accurate system status updates, effective coordination with Sales, Purchasing, Warehouse, Scheduling, and Field Services, proactive customer communication, and complete closeout documentation that supports prompt billing.
Qualifications:
Post-secondary education in business, operations, project management, or a related field, or an equivalent combination of education and experience.
Previous service experience required in a fast-paced environment, preferably within material handling equipment, industrial services, or a related field.
Strong customer service skills, with the ability to communicate proactively, manage expectations, and respond professionally to customer inquiries.
Excellent organizational skills and ability to prioritize competing tasks.
Ability to work in a fast-paced environment while managing competing priorities and adjusting to changing operational needs.
Excellent communication skills required (verbal and written).
Demonstrated problem-solving skills, with the ability to identify issues, evaluate practical solutions, and coordinate with internal teams to resolve customer and operational concerns.
Must be results-oriented and able to work both independently and within a team environment.
Effective interpersonal skills, with the ability to build positive working relationships across internal teams, customers, and stakeholders.
Strong organizational, multi-tasking, and documentation skills.
Proficiency in using Microsoft Office Suite applications.
Experience using service management, ERP, CRM, or work order management systems is considered an asset.
Working Conditions:
Primarily office-based work environment with regular interaction with internal departments and occasional coordination related to operational or job site activity.
Frequent background noise from office equipment, conversations, and operational activity.
Ability to work independently and collaboratively with internal teams to complete projects and support service order execution.
Physical Requirements:
Sitting for long periods of time.
Frequent use of computers.
Occasionally walking through operational areas or job sites, with adherence to applicable safety requirements.
It is the policy of The Liftsafe Group of Companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, provincial, or local law. The Liftsafe Group of Companies welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We design, we build, we inspect, and we maintain.
At the Liftsafe Group of Companies, our focus is creating turnkey solutions that allow your employees to do their jobs safely, while protecting your company from a compliance and liability standpoint. In order to do this effectively, we offer services that span the entire lifecycle of your lifting, material handling, and fall protection systems equipment.
The Liftsafe Group of Companies consists of Liftsafe Engineering and Service Group Inc., PARCS Ltd., Liftsafe Fall Protection Inc. and R&D ERGO LTD. Originally founded as Liftsafe Inspections in 1991, it is a privately owned company and has grown substantially over the last 25 years.
Liftsafe Engineering and Service Group Inc. specializes in inspections, service, engineering and fabrication for the material handling industry.
PARCS Ltd. was established in 2001 and installs, inspects and provides recreational equipment for the institutional market.
Liftsafe Fall Protection Inc. was established in 2010 and provides fall safety products and services such as Roof Guard, Netting, and Ground Support Equipment.
R&D ERGO LTD. has over 25 years of experience in creating and supplying ergonomic solutions and lifting devices to a variety of material handling and manufacturing industries.
Offices: 1574 Eagle St N, Cambridge, Ontario N3H 4S5, CA
How many Management & Leadership jobs are open in Cambridge, Canada right now?
There are currently 173 open management & leadership positions in Cambridge, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Cambridge, Canada?
Companies currently hiring include Aecon Group Inc., BWXT, Eclipse Automation, Farm Boy Inc., ATS Automation, Inc, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Cambridge, Canada?
Yes — 30 of the 173 open management & leadership positions offer remote or hybrid work (11 remote, 19 hybrid).
How do I apply for Management & Leadership jobs in Cambridge, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.