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Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Company Matching, Tuition Reimbursement, Vacation Time
Posted 46d ago
Apply by Jun 26
~40 hrs/week
Responsibilities
The Account Manager serves as the primary operational contact for Entertainment Division clients, providing consultative support and resolving day-to-day banking issues. They execute operational strategies developed by Relationship Managers and identify growth opportunities through cross-selling bank products.
Requirements
Candidates must have a Bachelor's degree and at least 4 years of experience in banking operations, client service, and financial products. Preferred candidates typically possess over 5 years of experience in banking operations and servicing.
Full job description
ACCOUNT MANAGER ENT
WHAT IS THE OPPORTUNITY?
This person is responsible for the day-to-day interaction with customers of the Entertainment Division. They are the primary contact person providing proactive and consultative support to resolve operations issues that may from time to time arise. Advises clients of the most effective combinations of products and services for their individual situation. Actively engages in meaningful conversations with clients to ensure that solutions are suggested and or provided that meet the ongoing business and operational needs. As the operational expert for the client, the Account Officer/Manager is positioned to proactively execute on the concepts developed by the Relationship Manager with minimal supervision. Is also instrumental as a liaison with other internal departments to provide the operational excellence to clients.
WHAT WILL YOU DO?
Primary contact with customers/prospects for day-to-day operational needs, providing proactive, collaborative and consultative support. Responsible for the operational integrity of the assigned area of responsibility.
Uses knowledge of bank products and services to consistently evaluate new opportunities for growth in relationships and recommending solutions to customers/prospects.
Follows-through with plan designed by Relationship Manager for customer, as defined.
Resolves problems, answers questions related to customer accounts and utilization of bank products and services. Works with customers and/or business management firms to assist in operations areas. Works directly with customers in handling all areas of operations (e.g., loan payments, wires, new accounts, checking and savings account activity, CD’s, investments, etc.) to free Relationship Managers from performing these duties. Provide accurate, timely and extensive information to all customer inquiries and requests to ensure retention of existing profitable clients.
Resolves customer complaints and takes appropriate action to prevent future problems. Contacts customers regarding overdrafts (or other related problems) and performs follow-up necessary to resolve situation. Determines appropriate method of approach.
Analyzes customer needs in order to cross-sell a wide variety of Bank services. Directs customers to appropriate area within the Bank such as Investment Department, Trust Department, or to a Relationship Manager. Maintains complete knowledge of all banking products and services including technical proficiency with product utilization.
Develops new business through referrals and existing clients. Participates in customer call program either independently or with Relationship Manager. Prepares call reports for management.
Provides assistance and coverage for all operations-related activity within the department. Reviews and processes deposits. Approves checks for cashing. Prepares outgoing wire transfers. Prepares debit and credit entries to checking/saving accounts for transfers, loan payments, etc.
Reviews large deposits and either approves or declines immediate credit based on knowledge of clientele, account balance, account history and other related factors within delegated authority. Approves deposits, transfers, overdrafts, and waivers of fees within specified authority limit.
Maintains up-to-date knowledge of account activity by reviewing various reports (e.g., rejects, overdraft reports, large item reports, float reports, etc.) on a regular basis. Identifies potential problems and takes appropriate action necessary to avoid financial loss to the Bank.
May set up merchant accounts by coordinating with Operations Support to arrange fees, credit card imprinters and authorization terminals, etc. May visit merchant site for verification purposes.
Calls on past due Personal Overdraft Sweeps. Refers delinquencies and charge-offs to Special Asset Department for collection.
Maintains a proactive commitment to established Bank programs, such as
CustomerFirst, Community Reinvestment Act (CRA) and Affirmative Action.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
Bachelor's Degree or equivalent
Minimum 4 years experience in client service, banking operations or relationship management support required.
Minimum 4 years experience in a banking or financial services environment required.
Minimum 4 years of experience with bank products and services (e.g. deposits, wealth management, cash management, international, etc.) required.
Additional Qualifications
Colleagues typically have 5+ years experience in banking operations and servicing or equivalent training
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $65,296 - $104,304 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
City National Bank Member FDIC. A subsidiary of Royal Bank of Canada.
Industry
Banking
Company size
1,001-5,000 employees
Founded
1954
Headquarters
Los Angeles, CA
LinkedIn followers
73,415
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $93 billion in assets as of July 31, 2025. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $106 billion in client investment assets. City National is dedicated to strengthening communities, and in 2024 alone, the company made charitable contributions of nearly $10 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
Offices: 555 South Flower St., Los Angeles, CA 90071, US
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How many Management & Leadership jobs are open in Beverly Hills, CA right now?
There are currently 246 open management & leadership positions in Beverly Hills, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Beverly Hills, CA?
Companies currently hiring include ALO, DNAM Brands, Live Nation Entertainment, Cedars-Sinai, City National Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Beverly Hills, CA?
Yes — 45 of the 246 open management & leadership positions offer remote or hybrid work (1 remote, 44 hybrid).
How do I apply for Management & Leadership jobs in Beverly Hills, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.