Allentown, Pennsylvania, United States · On-site
$60k–$65k/yr
Job DetailsJob Location: Allentown PA - Allentown, PA 18101Education Level: Not SpecifiedSalary Range: $67,500.00 - $72,000.00 Salary/yearTravel Percentage: Road WarriorJob Shift: DayThe Operations Manager is responsible…
Skills: Operations Management, Service Delivery, Performance Monitoring, SOP Compliance, Issue Resolution
ublic Polymers III LLCAllentown, Pennsylvania, United States · On-site
POSITION SUMMARY: The Polymer Center Maintenance Manager is responsible for the management of Polymer Center equipment at one or more locations and managing a team(s) of technicians (mechanics & electricians) who are res…
Skills: Preventive Maintenance, Team Management, Budgeting, Root Cause Problem Solving, Mechanical Troubleshooting
Urban EngineersAllentown, Pennsylvania, United States · On-site
$130k–$190k/yr
Job DetailsJob Location: ALLENTOWN - ALLENTOWN, PA 18014Position Type: Full TimeSalary Range: $130,000.00 - $190,000.00 SalaryJob Summary: Urban is growing and seeking a qualified Construction Inspection Services Manager…
Skills: Construction Inspection, Construction Management, Client Management, Budget Management, QA/QC Review
Allentown, Pennsylvania, United States · On-site
$15/hr–$17/hr
School Age Child Care Assistant Allentown, PA | Part Time, 7:00am-9:00am and 3:00pm-6:00pm | $15.50-$17.00 per hour We believe great minds are nurtured by great leaders. Is that you? We are looking for an experienced pro…
Skills: Child Care, Leadership, Supervision, Curriculum Planning, Parent Communication
Allentown, Pennsylvania, United States · On-site
Job Summary The Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a “Judgement Free” member experience. Assis…
Skills: Staff Management, Customer Service, Employee Training, Conflict Resolution, Inventory Tracking
Allentown, Pennsylvania, United States · On-site
Job Summary The Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a “Judgement Free” member experience. Assis…
Skills: Staff Management, Customer Service, Employee Training, Conflict Resolution, Recruiting
Allentown, Pennsylvania, United States · On-site
Overview Colliers Engineering & Design is seeking a Department Manager to lead the Civil/Site team in our Lehigh Valley, PA office! This individual will perform duties in support of the direction and vision of the overal…
Skills: Civil engineering, Stormwater management, Hydraulics, Hydrological analyses, Grading
Allentown, Pennsylvania, United States · On-site
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
Skills: Clinical Management, Staff Supervision, Quality Improvement, Patient Safety, Electronic Medical Record (EMR)
Allentown, Pennsylvania, United States · On-site
The pay for this position starts at $16.00/hour +Tips +Bonus Be a Leader. Be a Difference Maker. At our restaurant, Shift Leaders aren’t just supervisors—they’re hands-on leaders who set the tone for ev…
Skills: Leadership, Team Management, Customer Service, Cash Handling, POS Systems
Allentown, Pennsylvania, United States · On-site
The pay for this position starts at $16.00/hour +Tips +Bonus Be a Leader. Be a Difference Maker. At our restaurant, Shift Leaders aren’t just supervisors—they’re hands-on leaders who set the tone for ev…
Skills: Leadership, Team Management, Customer Service, Cash Handling, POS Systems
Beacon Specialized LivingAllentown, Pennsylvania, United States · On-site
$54k/yr
Care Team Manager Make a Difference Every Day Beacon Specialized Living is seeking a compassionate, organized, and motivated Care Team Manager to lead one of our residential homes supporting adults with intellectual and …
Skills: Leadership, Staff Supervision, Regulatory Compliance, Person-Centered Care, Recruitment
Allentown, Pennsylvania, United States · On-site
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
Skills: Registration Management, Revenue Cycle, Budget Management, Staff Supervision, Compliance
Allentown, Pennsylvania, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Branch Management, Business Development, Coaching, Small Business Expertise, Risk Management
St. Luke's University Health NetworkAllentown, Pennsylvania, United States · On-site
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of …
Skills: Community Health Needs Assessment, Program Implementation, Social Determinants of Health, Data Collection, Grant Writing
Allentown, Pennsylvania, United States · On-site
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forwar…
Skills: Revenue Cycle Management, Payer Relations, Contract Compliance, Epic Technology, Medical Billing
Allentown, Pennsylvania, United States · On-site
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states. We are seeking a highly skilled and dynamic Executive Director of IDD Services to lead and manage …
Skills: Operational Management, Compliance, Budgeting, Workforce Development, Fundraising
Allentown, Pennsylvania, United States · On-site
QuestMark Flooring - Allentown, PA - Full Time *Salaried and hourly positions available - SIGNING BONUS* **QuestMark is looking for local experienced employees** Join our fast-growing service division: * FOREMEN * ESTIMA…
Skills: Epoxy Flooring, Resinous Flooring, Concrete Floor Maintenance, Polished Concrete, Urethane Coatings
Allentown, Pennsylvania, United States · On-site
$80k–$85k/yr
Salary: $80,000 - $85,000 Other Forms of Compensation: Pay Grade: [[payGrade_obj]] Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclu…
Skills: Leadership, Financial Management, Client Relations, Performance Improvement, Budget Development
FMIAllentown, Pennsylvania, United States · On-site
Description At FMI, our purpose is to Inspire Full Potential in our team, our clients and our community. We are a leading contract manufacturer of prestige beauty, personal care, and OTC products, partnering with some of…
Skills: Quality Management System, FDA Regulations, cGMP, CAPA Management, Root Cause Analysis
Allentown, Pennsylvania, United States · On-site
Description EGStoltzfus is an established residential and commercial construction company located in Lancaster, PA. Founded in 1968, we’re one of the most reputable construction companies in the region. We are known for …
Skills: Construction Site Management, Scheduling, Problem Solving, Communication, Organizational Skills
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Oversee service delivery and operational execution across Patient Care Centers to ensure compliance with protocols and service commitments. Resolve field-level issues and provide on-site support and coaching to site staff to maintain operational consistency.
Requires an in-depth understanding of drug testing protocols and experience in field operations. Candidates must be comfortable with at least 75% travel and proficient in using support platforms like CRM or Freshdesk.
Job DetailsJob Location: Allentown PA - Allentown, PA 18101Education Level: Not SpecifiedSalary Range: $67,500.00 - $72,000.00 Salary/yearTravel Percentage: Road WarriorJob Shift: DayThe Operations Manager is responsible for overseeing service delivery, performance, and execution across assigned Patient Care Centers (PCCs). This role focuses on internal operations: ensuring compliance with protocols, resolving field-level issues, supporting site staff, and executing service commitments based on customer tier level. The role was created to streamline field execution and improve operational consistency across the organization.
Works closely with Account Managers, Customer Service, and Internal departments (Training, IT, and other support teams)
PCC Oversight & Performance
Monitor daily operations to ensure testing is completed accurately and on time
Support site scheduling, staffing, inventory management, and process adherence
Conduct regular check-ins with PCCs to reinforce expectations and ensure SOP compliance
Monitor testing volume trends across assigned PCCs to ensure staffing and scheduling align with demand
Notify upper management of significant increases or decreases in volume that may impact staffing, logistics, or service levels
Conduct training or retraining as needed
Conduct performance reviews for assigned staff
Issue Resolution & Escalations
Troubleshoot site-level problems such as missed pickups, supply shortages, or equipment failures
Act as the first escalation point for PCCs when they encounter operational barriers
Partner with Customer Service when field issues impact ticket resolution or service delays
Prioritize workload and responsiveness based on customer tier (e.g., Tier 1 co-located sites vs. Tier 3 virtual sites)
Ensure Tier 1 accounts receive high-touch, proactive support and daily review
Maintain baseline service quality and timely response for all customers, regardless of tier
Operational Consistency & Compliance
Ensure sites are operating in line with internal protocols, safety standards, and chain of custody requirements
Identify trends or repeated failures and implement corrective actions
Provide coaching and support to improve PCC performance and operational reliability
Conduct or oversee monthly audits for each location
Systems & Documentation
Utilize CRM, Freshdesk, and other tools to manage workflows, track resolution times, and document site needs
Maintain visibility into ticket volumes and coordinate internal follow-ups to reduce backlog
Capture process gaps and recommend updates to SOPs or tools based on field activity
Work closely with Training, Logistics, Compliance, and other departments to ensure cohesive service delivery
Communicate clearly across functions when PCC needs impact broader operations
Provide feedback loops to internal teams based on site-level performance trends
This is a field-based office role; not remote
Requires at least 75% travel to assigned locations, including weekly visits to assigned PCCs and co-located locations.
Responsibilities include conducting audits, providing on-site operational support, coaching site staff, and resolving issues in person
In-depth understanding of drug testing protocols and operational workflows
Strong problem-solving and decision-making ability in a fast-paced environment
Familiarity with performance metrics and operational KPIs
Excellent organizational skills and ability to manage competing priorities
Comfortable using support platforms like CRM or Freshdesk
Field operations experience strongly preferred
Deliver consistent, compliant, and efficient service across all assigned PCCs by owning the operational side of customer delivery, resolving issues quickly, supporting site teams, and driving process consistency that aligns with our centralized service strategy.
The responsibilities outlined herein are representative of the role but not all-inclusive. Employees in this position will be required to perform additional duties as assigned or necessary to meet the needs of the organization.
Smarter solutions. Better outcomes.
At Averhealth, our mission is to reclaim lives, unite families, and strengthen communities by creating and providing the smartest, most innovative solutions for substance use disorder monitoring and treatment. For over twenty years, we have seamlessly integrated every element of our customers’ monitoring needs including collections, laboratory services, results reporting, and every step in between. Averhealth is a friendly and fast-growing organization with an important purpose – helping people achieve lasting sobriety.
Offices: 2916 W Marshall St, Richmond, Virginia 23230, US
There are currently 425 open management & leadership positions in Allentown, PA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include LG&E and KU Energy LLC, Lehigh Valley Health Network, St. Luke's University Health Network, Thermo Fisher Scientific, Sharp Services, among others. Browse the listings above to see every active employer.
Yes — 61 of the 425 open management & leadership positions offer remote or hybrid work (16 remote, 45 hybrid).
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