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The ICT Operations Manager will lead the ICT function to deliver secure, reliable technology services while driving cyber resilience and operational performance. They will oversee Service Desk excellence, manage infrastructure operations, and provide technical leadership to a high-performing team.
Requirements
Candidates must have proven experience leading ICT operations or service desk functions in a complex organization, along with relevant industry certifications such as ITIL or Azure. Strong technical expertise in Microsoft 365, networking, and cyber security operations is essential for this role.
Full job description
Lead & modernise ICT Operations across a values-driven organisation
Drive cyber resilience, service excellence & operational performance
Lead a high-performing team & shape the future of digital services at ECH
Be MORE at ECH
ECH is a leading South Australian profit-for-purpose organisation with a 60-year legacy of helping people age productively and independently.
We believe our people drive our success, which is why we’re committed to a culture of MORE:
More Wellbeing through flexible work
More Connection through a collaborative team
More Growth through industry-leading investment in your development
Join us and make a tangible impact in a workplace that values your expertise and supports your ambition.
Your opportunity
As ICT Operations Manager, you'll lead ECH's ICT Operations function, delivering secure, reliable and responsive technology services across the organisation. You'll oversee Service Desk performance, cyber resilience, infrastructure operations and governance, while providing strong leadership to a high-performing ICT team.
Working closely with stakeholders and vendors, you'll drive continuous improvement and ensure technology services effectively support our people, clients and broader organisational goals
You’ll make an impact by
Leading ICT Operations to deliver secure, reliable and responsive technology services that enable exceptional experiences for employees and clients.
Strengthening cyber resilience and operational governance through effective security controls, risk management, change processes and compliance practices.
Driving Service Desk excellence by improving service quality, customer experience, knowledge management and operational performance.
Providing technical leadership and continuous improvement by resolving complex operational challenges, managing major incidents and using data-driven insights to enhance service reliability.
Leading and developing a high-performing ICT team while building strong partnerships across the organisation to deliver technology outcomes aligned with business priorities and client needs.
What you’ll bring
To succeed in this role, you’ll need the following qualifications & experience:
Relevant industry certifications such as ITIL, Microsoft, Azure, cyber security, networking, project management or change management certifications.
Proven experience leading ICT Operations, infrastructure support or Service Desk functions within a complex organisation.
Strong technical expertise across Microsoft 365 environments, systems administration, endpoint management, networking, identity and access management.
Demonstrated experience managing ICT incidents, problems and service requests using structured service management processes.
Strong understanding of cyber security operations including patching, endpoint protection, monitoring, access controls and incident response.
Experience leading, coaching and developing technical teams while driving service improvements and operational performance.
Current driver's licence.
National Police Check.
We would also love you to bring the following skills:
Tertiary qualifications in Information Technology, Computer Science, Cyber Security or a related discipline.
Experience working within aged care, healthcare, community services or another regulated industry.
Experience improving Service Desk maturity, knowledge management practices and ticket quality.
Strong stakeholder engagement, communication and vendor management skills.
A proactive mindset with the ability to balance operational delivery, strategic thinking and continuous improvement.
Why join ECH?
We want you to be MORE with us. We’re passionate about supporting our people through wellbeing programs, opportunities for career growth and competitive benefits. You’ll enjoy all of this in a supportive work environment where you can create meaningful connections with colleagues who have your back.
What does this mean for you?
As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income
We support your health and fitness with free access to ECH gyms and discounted wellness services
Free Employee Assistance Program (EAP) and access to the Moving Mindz app-based wellness program
Opportunities to connect with your ECH community through annual employee team dinners, Christmas celebrations and town hall gatherings
Grow your career through mentoring programs, supported scholarships and annual performance & development planning (PDP)
For more information on our benefits and what it’s like to work at ECH, visit our careers page. https://www.ech.asn.au/careers
Ready to be part of something special?
Join us and help older South Australians get MORE out of life.
We will review applications as they come in and move quickly to secure the right candidate. Applications close Wednesday 19th August 2026
We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, and Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.
ECH is one of the largest integrated providers of retirement village accommodation and ageing care services in SA.
Industry
Wellness and Fitness Services
Company size
501-1,000 employees
Founded
1964
Headquarters
Adelaide, South Australia
LinkedIn followers
4,802
Established in 1964, ECH is a not-for-profit organisation and is one of the largest integrated providers of retirement village accommodation and care services in South Australia.
ECH enables people to live confidently at home and have the best possible life as they age. Being non-faith based, ECH welcomes people from all backgrounds.
ECH is highly committed to being inclusive of clients and staff with differing backgrounds. ECH is constantly tailoring its services to reach diverse social groups, such as culturally and linguistically diverse (CALD), lesbian, gay, bisexual, transgender and intersex (LGBTI), and Aboriginal and Torres Strait Islander communities.
ECH is able to help with:
+ Independent Retirement Living - Enjoy the freedom, friendship and security that comes from living in an ECH Retirement Village
+ At-Home Services - Stay who you are, where you are with a little help from ECH
+ Wellness Services - Maintain a good level of health and wellbeing as you age
+ Carer Respite Services - Take a little break from caring when you need it
Offices: 174 Greenhill Road, Parkside, Adelaide, South Australia 5063, AU · 168A Cudmore Terrace, Henley Beach , SA 5022, AU · 33 Cornhill Road, Victor Harbor , SA 5211, AU · 126 Pimpala Road, Morphett Vale , SA 5162, AU · 11 Laidlaw St, Henley Beach, SA 5022, AU
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