Company Description With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality …
Skills: Customer service, Inside sales, Relationship building, Order processing, Microsoft Office
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Full-time
high school, bachelor degree
Profit sharing, Pension plan, On-the-job training, Mentorship, Flex time
Posted 4d ago
~40 hrs/week
Responsibilities
The Inside Sales Representative will manage customer inquiries via phone, email, and in-person to provide product recommendations and process sales orders. They will also support the Outside Sales team, manage vendor backorders, and handle warranty claims to ensure customer satisfaction.
Requirements
Candidates must have a Grade 12 diploma or equivalent and at least one year of experience in customer service or counter sales. Proficiency in Microsoft Office and strong verbal communication skills are required to effectively manage customer data and sales processes.
Full job description
Company Description
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and profit sharing
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time
Job Description
This role offers an exciting opportunity to contribute to establishing Emco's market growth while providing exceptional service to customers. If you have an entrepreneurial spirit with a passion for sales, customer service, and building strong relationships, we would love to hear from you!
We are seeking a highly motivated and customer-focused Inside Sales Representative to join our team. In this role, you will provide exceptional sales support to customers through phone, email, and in-person interactions at our Profit Centre. Your primary goal will be to offer outstanding customer service, generate sales leads, and close sales, helping to drive profitability and customer satisfaction. Additionally, you will support the Outside Sales function as part of a dynamic team.
Key Responsibilities:
Answer telephone calls, emails and in person questions from customers and identify their needs
Research product for customers and provide recommendations on our assortment of product
Enter sales orders generated from Profit Centre customers via phone, emails, and texts
Grow and retain established customer base and develop new business for the Profit Centre
Fill customer orders
Follow up on backorders with vendors and provide customers accurate lead times
Send and follow-up with request for quotes to vendors
Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
Support Outside Sales activities as part of the team
Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
Perform other tasks as requested by the Profit Centre Manager
Qualifications
Qualifications
Grade 12 diploma or equivalent; College and/or University degree an asset
A minimum of 1 year of experience with customer service or counter sales
Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
Outstanding customer service and verbal communication skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to identify customer needs, provide profitable solutions and close the sale
Ability to learn and operate the applicable software system used to process orders
Able to work in a fast-paced environment while handling multiple tasks
Intermediate math skills
Able to learn how to operate material handling equipment
Preferred Skills:
Previous experience with or knowledge of products sold at the Profit Centre
Experience using Word, Excel, Outlook, and/or Infor M3
Additional Information
Salary Range - $55,000 + Profit Sharing
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
EMCO Corporation is Canada's leading plumbing wholesale company providing products and services for any project in the areas of plumbing, HVAC, waterworks, industrial, irrigation, fire protection and oilfield supply. We strive to develop strong partnerships with our customers, suppliers, communities, owners and employees.
Our over 250 teams across Canada aim to be the Distributor of Choice for our plumbers, contractors and builders by creating a service-focused environment driven by motivated leaders and talented employees. Our diverse range of products and strong distribution network allows us to meet our customers' needs where and when they require it to ensure their success in every job.
EMCO's retail showrooms allow homeowners to come and experience their new bathroom or kitchen before it is installed. Our consultants provide design solutions and quality products to fit any style, taste or budget.
With over 100 years in business, EMCO offers its employees a safe work environment with a focus on teamwork, trust, fairness and caring. EMCO encourages and supports its employees to continue learning through both internal and external development opportunities. Respect and generous listening are two core values that every team member can expect to receive at an EMCO profit centre.
EMCO is here to provide you with Total Customer Satisfaction.....Always.
Offices: 2124 Oxford St. E, London, Ontario N5V 0B7, CA
PlumbingWater TreatmentWaterworksIrrigationHVACRetail ShowroomsOilfield Supplyand Fire ProtectionConstructionHeating, Ventilation, and Air Conditioning (HVAC)
How many Logistics jobs are open in Vancouver, Canada right now?
There are currently 468 open logistics positions in Vancouver, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Vancouver, Canada?
Companies currently hiring include Shoppers Drug Mart, Loblaw Companies Limited, Arc'teryx Equipment, DoorDash, Amazon, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Vancouver, Canada?
Yes — 77 of the 468 open logistics positions offer remote or hybrid work (14 remote, 63 hybrid).
How do I apply for Logistics jobs in Vancouver, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.