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Full-time
bachelor degree
Posted 50d ago
~40 hrs/week
Responsibilities
Manage the end-to-end shipment lifecycle and handle customer queries to ensure high levels of satisfaction. Coordinate with internal teams and offshore GSC teams to manage import/export documentation and resolve exceptions.
Requirements
Requires a bachelor's degree and at least two years of customer service experience within the shipping, forwarding, or supply chain industries. Must possess excellent verbal and written communication skills in both Spanish and English.
Full job description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
Key Responsibilities:
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
Customer channel management
Case Management
Customer onboarding and relationship management
Contract and dispute management, and more.
Assist customers with their issues keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns.
Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
Is responsible for customer satisfaction and has experience with customer interaction.
Understand customers' business drivers, needs and requirements and build strong relationships with all stakeholders including offshore GSC teams.
Handle incoming customer services queries, issues and exception management.
May support the Customer Experience Partner and internal teams.
Attend to export- or import-specific processes as assigned in the team, namely:
Complete import/export process, complying with SLAs and global process design.
Facilitate completion of documentation process, closing of open export and import tasks.
Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs.
Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
Qualifications:
Graduate of any 4-year bachelor's degree (preferably Logistics/Customs Administration)
At least two (2) years’ experience in customer service transactions/processes and dealing with direct customers in shipping/forwarding/supply chain industries.
Excellent Spanish and English communication skills both written and verbal.
Knowledge of Salesforce/ SAP and MS Excel is an advantage.
Above-average stakeholder management skills.
Amenable to work during Philippine holidays
Willing to work midshift, site based working arrangement.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Headquarters
Copenhagen
LinkedIn followers
2,473,509
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive.
The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
Container ShippingContainer TerminalsRetailManufacturingOffshoreshippingportslogisticswarehousing distribution
How many Logistics jobs are open in Manila, Philippines right now?
There are currently 283 open logistics positions in Manila, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Manila, Philippines?
Companies currently hiring include A.P. Moller - Maersk, CMA CGM, Ingram Micro, NZAB, Indie Campers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Manila, Philippines?
Yes — 110 of the 283 open logistics positions offer remote or hybrid work (46 remote, 64 hybrid).
How do I apply for Logistics jobs in Manila, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.