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Sales Service Manager (Customer Service & Logistics)
Houston, Texas, United States · On-site
Senior
Sales Service ManagerPosition Summary The Sales Service Manager is responsible for leading customer service operations and ensuring the highest levels of service for both internal and external customers. This role overse…
Skills: Customer Service Operations, Order Management, Inbound Logistics, Freight Operations, ERP Systems
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$95k–$143k/yr
Full-time
bachelor degree
Posted 22d ago
~40 hrs/week
Responsibilities
Perform advanced nomination, confirmation, and scheduling activities for local distribution companies and pipelines to maintain integrity and minimize imbalances. Coordinate with traders and customers to manage product flow, calculate delivery balances, and analyze operational reports.
Requirements
Requires a Bachelor's degree in engineering, business administration, or accounting along with thorough experience in energy product scheduling and pipeline EBBs. Candidates must be proficient in analyzing natural gas accounting, transportation services, and interpreting industry contracts and regulations.
Full job description
#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.
JOB SUMMARY
Job Profile Summary
Performs advanced-level work related to nomination, confirmation, and scheduling activities for local distribution companies (LDC), intrastate pipelines, and gathering systems.
Essential Functions and Responsibilities
Initiate, schedule, review, and monitor daily nominations to maintain pipeline integrity by minimizing shipper imbalances
Coordinate with traders regarding overall daily scheduling and balancing positions on interstate and intrastate pipelines; report any problems to traders regarding flow of product(s)
Interact with customers, operators, producers, pipeline companies and others concerning nominations, allocations, billing, imbalances, daily flow and operational orders
Calculate, prepare, and analyze information or reports including, but not limited to:
Balancing deliveries
Nominations and confirmations
Pricing
Flow rates/capacity issues
Storage balances
Electronic bulletin board communications
Actual Usage – Electronic Flow Measurement (EFM)
Education
Bachelor’s degree in engineering, business administration, or accounting with job related experience
Work Experience
Experience and thorough knowledge of nomination and scheduling of energy product(s) volumes on pipeline EBB’s
Experience analyzing and resolving issues and/or questions concerning scheduling, nominations, balancing, and allocations
Experience and/or training related to:
Natural gas purchase
Natural gas accounting
Transportation services
Volume control
Customer service
Pipeline Tariffs
Product Distribution (as specified by position)
Experience reading and interpreting applicable contracts, agreements, reports, statements, invoices, confirmations, correspondence, tariffs, government regulations, industry standards, electronic bulletin board communications, and company policies and procedures
Experience collecting and monitoring measurements for company receipt and delivery points and managing imbalances
Experience tracking all scheduling activities in accounting system and working with invoices and settlements
Knowledge, Skills and Abilities
Ability to: apply basic math, algebra, and statistics
Ability to: communicate and/or exchange written and verbal information or instructions
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
Walking: Moving about on foot (Frequently)
Sitting: Remaining in a seated position (Constantly)
Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
Climbing: Ladders, Stairs (Occasionally)
Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
Crawling: Moving about on the hands and arms in any direction (Occasionally)
Reaching: Extending hands and arms in any direction (Constantly)
Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
Hearing: Perceiving the nature of sound by the ear (Frequently)
Tasting/Smelling: (Occasionally)
Near Vision: Clarity of vision at 20 inches or less (Constantly)
Far Vision: Clarity of vision at 20 feet for more (Frequently)
Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
Vision: Color - The ability to identify and distinguish colors (Constantly)
Working Conditions/Environment
Employee is subject to inside environmental conditions
Working Conditions
Well lighted, climate controlled areas (Constantly)
Frequent repetitive motion (Constantly)
CRT (Computer Monitor(s)) (Constantly)
Travel
None required,
Driving
Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license
ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK.
ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email [email protected] or call 1-855-663-6547 .
At ONEOK (NYSE: OKE), we deliver energy products and services vital to an advancing world. We are a leading midstream operator that provides gathering, processing, fractionation, transportation, storage and marine export services. Through our approximately 60,000-mile pipeline network, we transport the natural gas, natural gas liquids (NGLs), refined products and crude oil that help meet domestic and international energy demand, contribute to energy security and provide safe, reliable and responsible energy solutions needed today and into the future.
As one of the largest diversified energy infrastructure companies in North America, ONEOK is delivering energy that makes a difference in the lives of people in the U.S. and around the world.
Offices: ONEOK Plaza, 100 West 5th St., Tulsa, OK 74103, US
Natural GasEnergyRefined Products and CrudeNatura Gas LiquidsSafetyand ReliabilityParkingLogisticsTransportationOil and Gas
How many Logistics jobs are open in Houston, TX right now?
There are currently 3,542 open logistics positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Houston, TX?
Companies currently hiring include Domino's, U-Haul, O'Reilly Auto Parts, Dollar Tree Stores, Advance Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Houston, TX?
Yes — 155 of the 3542 open logistics positions offer remote or hybrid work (30 remote, 125 hybrid).
How do I apply for Logistics jobs in Houston, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.