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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The Service Sales Representative is responsible for prospecting new commercial and industrial customers to generate preventative maintenance agreement opportunities. They will conduct facility visits, present service programs, and collaborate with technical teams to ensure long-term customer retention.
Requirements
Candidates should have 3 or more years of experience in sales or business development with a proven record of prospecting and relationship building. Strong communication and presentation skills are required, along with a valid driver's license.
Full job description
Service Sales Representative
Quality Air Heating & Cooling, Inc., a Comfort Systems USA company, is looking for a motivated and relationship-driven Service Sales Representative to support continued growth in the Grand Rapids area. This role is responsible for developing customer relationships and generating preventative maintenance agreement opportunities with commercial and industrial customers.
In this position, you will call on key decision makers within commercial and industrial facilities to understand their equipment, maintenance needs, and business objectives. You will present Quality Air’s preventative maintenance programs, communicate the value of ongoing service, and partner with our Service Operations and technical teams to deliver solutions that support long-term customer retention and growth.
The ideal candidate is not afraid of prospecting, opening new doors, and building relationships with new contacts. Proven sales or business development experience is preferred. HVAC industry experience is not required; we will provide the necessary training and support for the right candidate.
Primary Responsibilities
Prospect for new commercial and industrial customers and establish relationships with key decision makers.
Develop opportunities for preventative maintenance agreements and manage a pipeline of prospective customers.
Conduct customer meetings and facility visits to understand equipment, maintenance needs, and customer objectives.
Prepare, present, and follow up on maintenance agreement proposals.
Deliver executive-level presentations with facility owners, executives, and other key decision makers.
Work closely with Service Operations, Technicians, and leadership to ensure maintenance agreements align with customer needs and operational capabilities.
Maintain accurate records of customer contacts, sales activity, proposals, and opportunities.
Meet established sales and revenue goals for preventative maintenance agreements.
Qualifications
3+ years of experience in sales, business development, or a related field preferred.
Proven record of prospecting, relationship building, and sales results.
Self-disciplined, results driven, and motivated to achieve goals through consistent high performance.
Strong communication, presentation, and negotiation skills.
Ability to identify customer needs and develop appropriate preventative maintenance solutions.
Strong organizational and time management skills.
Ability to excel in a collaborative team environment.
Proficiency in Microsoft Office and CRM software preferred.
Valid driver’s license required.
Work Environment
Combination of office, customer site, and field environments.
Frequent interaction with customers, technicians, and operations personnel.
Occasional visits to mechanical rooms, rooftops, and active jobsite environments.
Adherence to safety procedures and use of personal protective equipment is required when applicable.
Travel requirements are minimal, generally less than 5%.
If you are a driven sales professional who enjoys building relationships, developing new business, and working as part of a collaborative team, we encourage you to apply.
Our vision is to be the first choice for facility solutions by safely delivering exceptional quality, innovation, and customer satisfaction.
Headquartered in Knoxville, Tennessee, Comfort Systems USA Shoffner provides new and post construction services including HVAC, plumbing, electrical, process piping, millwright, boiler repair, sheet metal fabrication, design/build, and complete service and maintenance for HVAC, plumbing, electrical, refrigeration, and building automation. Other offices in Blountville, TN, Asheville, NC and Roanoke, VA.
Offices: 3600 Papermill Dr., Knoxville, Tennessee 37909, US · 150 Glenn Bridge Rd, Arden, North Carolina 28704, US · 2850 Highway 394, Blountville, Tennessee 37617, US · 811 Pocahontas Ave NE, Roanoke, Virginia 24012, US · 1010 Wilder Pl, Knoxville, Tennessee 37915, US
Process PipingHVACPlumbingElectricalSheet MetalFabricationMilwrightRefrigerationDDC ControlsWelding
Our vision is to be the first choice for facility solutions by safely delivering exceptional quality, innovation, and customer satisfaction.
Headquartered in Knoxville, Tennessee, Comfort Systems USA Shoffner provides new and post construction services including HVAC, plumbing, electrical, process piping, millwright, boiler repair, sheet metal fabrication, design/build, and complete service and maintenance for HVAC, plumbing, electrical, refrigeration, and building automation. Other offices in Blountville, TN, Asheville, NC and Roanoke, VA.
Offices: 3600 Papermill Dr., Knoxville, Tennessee 37909, US · 150 Glenn Bridge Rd, Arden, North Carolina 28704, US · 2850 Highway 394, Blountville, Tennessee 37617, US · 811 Pocahontas Ave NE, Roanoke, Virginia 24012, US · 1010 Wilder Pl, Knoxville, Tennessee 37915, US
Process PipingHVACPlumbingElectricalSheet MetalFabricationMilwrightRefrigerationDDC ControlsWelding