We are looking for a Dispatcher/Service Office Assistant in Blountville, TN. This is a full-time, on-site position. This role supports the Service Office Manager in managing incoming customer and technician communication…
Design Mechanical – a Comfort Systems USA Company – Colorado In Colorado we have two locations – Our corporate offices and state of the art fabrication shop in Louisville, and for our mountain region we have a shop in Br…
Skills: Customer Service, Dispatch Coordination, Administrative Support, Data Entry, Microsoft Word
We are looking for a Dispatcher/Service Office Assistant in Blountville, TN. This is a full-time, on-site position. This role supports the Service Office Manager in managing incoming customer and technician communication…
About Comfort Systems USA Mid South: Comfort Systems USA Mid South is a leading mechanical services company specializing in HVAC, plumbing, mechanical construction, and service solutions for commercial, industrial, healt…
POSITION OVERVIEW: The Buyer Manager reports to the Assistant Director of Purchasing and is responsible for all sourcing, procurement, supplier management, and Buyer personnel activities. Major objectives include ensurin…
Skills: Procurement, Supplier management, Leadership, ERP systems, MRP systems
POSITION OVERVIEW: The Warehouse Manager is responsible for the supervision of the receipt, storage, and distribution of materials, tools, equipment, and products in all TAS facilities and 3rd Party vendors. KEY JOB RESP…
About Comfort Systems USA Mid South Comfort Systems USA Mid South is a leading mechanical services company specializing in heating, ventilation, air conditioning, and plumbing services for commercial, industrial, and ins…
Skills: Sheet metal fabrication, Ductwork installation, Blueprint reading, HVAC equipment installation, Power tools
About Us: Since 1980, DynaTen Corporation (a Comfort Systems USA Company) has delivered high-quality Commercial Construction and Service Solutions across the greater North Texas market. We partner with our clients to pro…
Skills: Project management, Construction processes, HVAC systems, Plumbing systems, Reading construction drawings
POSITION OVERVIEW: The Sr. Warehouse Associate is responsible for overseeing the day-to-day warehouse operations of a specific area within the warehouse to ensure all incoming orders are processed according to department…
POSITION OVERVIEW: The Buyer I role will support procurement efforts for engineered-to-order projects for modular solutions, which can include datacenters, packaged air and/or chilled water, power plants, etc., all withi…
Design Mechanical, Inc. – a Comfort Systems USA Company Design Mechanical operates out of two key locations in Colorado: our corporate headquarters and cutting-edge fabrication facility in Louisville, and our mountain re…
Skills: Pipefitting, Construction Management, Project Documentation, Mechanical Systems, Blueprint Reading
POSITION OVERVIEW: This position is responsible for providing the Coordination backbone for the Aftermarket Department. Through regular interface with Field Team employees and internal stakeholders the Service Coordinato…
Skills: Service coordination, Microsoft Excel, Data entry, Customer service, Scheduling
POSITION OVERVIEW: The Hot Aisle Containment (HAC) Field Service Manager is responsible for supporting and coordinating TAS Hot Aisle Containment deployment projects from manufacturing turnover through final customer acc…
Skills: Project Management, Leadership, Team Management, Data Center Infrastructure, Mechanical Engineering
POSITION OVERVIEW: The O&M Service and Warranty Manager is responsible for the administration and execution of TAS warranty processes for projects that have completed the commissioning and startup phase. This position ma…
Skills: Leadership, Team management, Warranty administration, Field service operations, Troubleshooting
POSITION OVERVIEW: The Central Utility Plant (CUP) Field Service Manager is responsible for leading all field activities associated with large-scale modular utility plant projects supporting hyperscale data center campus…
Skills: Commissioning, Project management, Technical leadership, Troubleshooting, Mechanical systems
Level 1 – Construction Warehouse & Delivery Associate I (Entry Level) Essential Duties and Responsibilities: Assist with receiving, unloading, and stocking materials and equipment.Pick, stage, and organize materials for …
Comfort Systems USA Shoffner is looking for an Accounts Payable Specialist to join our team in Knoxville, Tennessee. This role will process invoices, maintain vendor records, and support project accounting. Ideal candida…
Comfort Systems USA Shoffner is looking for an Accounts Payable Specialist to join our team in Knoxville, Tennessee. This role will process invoices, maintain vendor records, and support project accounting. Ideal candida…
Position Overview Reporting to a Technician Supervisor, this position implements and commissions Building Automation control systems equipment that has been newly installed. Key Responsibilities • Participates in the ins…
Skills: Building Automation Systems, System Commissioning, Troubleshooting, IT Networking, IP Networking
POSITION OVERVIEW: Provides support for the Maintenance department through planning, organizing and scheduling work for facilities and equipment while minimizing impacts on production. Monitor key performance indicators …
The dispatcher supports the Service Office Manager by managing incoming customer and technician communications and coordinating daily scheduling. They also perform clerical duties, resolve customer complaints, and gather service feedback to ensure efficient department operations.
Requirements
Candidates must have at least 2 years of dispatching experience, preferably in a construction service environment. Strong communication, organizational, and computer skills are required, along with the ability to pass a background check and drug test.
Full job description
We are looking for a Dispatcher/Service Office Assistant in Blountville, TN. This is a full-time, on-site position. This role supports the Service Office Manager in managing incoming customer and technician communication, ensuring efficient scheduling and dispatching, and maintaining a positive first impression for all callers and visitors.
Pay: $19 to $24 per hour, depending on experience. Annual profit sharing.
Benefits:
Two Blue Cross/Blue Shield Medical Plans (non-tobacco) offered at no premium cost to all employees.
Company paid short-term disability and voluntary long-term disability.
Full array of other benefits including Vision, Dental and optional insurance coverage.
Paid holidays.
Begin accruing PTO hours starting Day 1.
401(k) with company matching.
Employee Assistance Program.
Employee discounts.
Company-paid and voluntary life insurance.
Principal Duties and Responsibilities:
Receiving and assigning incoming service calls, ensuring proper communication with customers and technicians.
Support daily dispatching and scheduling of HVAC technicians matching complexity with technician skills.
Coordinate with the Service Office Manager to prepare technician schedules for upcoming workdays.
Perform clerical functions, including generating service job numbers and purchase orders.
Manage phone communications and appointments.
Help resolve customer complaints efficiently and report incidents to management.
Collaborate with the fulfillment team to organize departmental resources and achieve goals.
Make outbound calls to our customers for feedback regarding their service appointment.
Other duties as needed for the smooth operation of our Service Department.
Experience, Training, and/or Certifications:
2 years of dispatching experience.
Experience in a construction service environment preferred.
Additional Requirements
Maintain a positive, cooperative, and teachable attitude.
Self-motivated / self-starter.
Excellent communication and customer services skills.
Proofreading, grammar, and business writing skills.
Ability to handle multiple tasks effectively.
Analytical and problem-solving skills.
Professional demeanor and positive, caring attitude.
Must be able to work independently and without supervision.
Able to work at a computer for 8 or more hours per day.
Ability to pass a full background check and drug test.
Comfort Systems USA Shoffner is the region's leader in HVACR, Electrical, and Plumbing services. We have a well-established reputation for quality work done by quality people and are one of the top 3 largest mechanical contractors in the nation and the value leader in the market.
Comfort Systems USA Shoffner is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Related keywords
DispatchingService Office AssistantHVACRElectricalPlumbingSchedulingCustomer ServiceClericalPurchase OrdersService CallsMechanical ContractorData EntryCommunicationProblem SolvingConstruction Service
Our vision is to be the first choice for facility solutions by safely delivering exceptional quality, innovation, and customer satisfaction.
Headquartered in Knoxville, Tennessee, Comfort Systems USA Shoffner provides new and post construction services including HVAC, plumbing, electrical, process piping, millwright, boiler repair, sheet metal fabrication, design/build, and complete service and maintenance for HVAC, plumbing, electrical, refrigeration, and building automation. Other offices in Blountville, TN, Asheville, NC and Roanoke, VA.
Offices: 3600 Papermill Dr., Knoxville, Tennessee 37909, US · 150 Glenn Bridge Rd, Arden, North Carolina 28704, US · 2850 Highway 394, Blountville, Tennessee 37617, US · 811 Pocahontas Ave NE, Roanoke, Virginia 24012, US · 1010 Wilder Pl, Knoxville, Tennessee 37915, US
Process PipingHVACPlumbingElectricalSheet MetalFabricationMilwrightRefrigerationDDC ControlsWelding
Our vision is to be the first choice for facility solutions by safely delivering exceptional quality, innovation, and customer satisfaction.
Headquartered in Knoxville, Tennessee, Comfort Systems USA Shoffner provides new and post construction services including HVAC, plumbing, electrical, process piping, millwright, boiler repair, sheet metal fabrication, design/build, and complete service and maintenance for HVAC, plumbing, electrical, refrigeration, and building automation. Other offices in Blountville, TN, Asheville, NC and Roanoke, VA.
Offices: 3600 Papermill Dr., Knoxville, Tennessee 37909, US · 150 Glenn Bridge Rd, Arden, North Carolina 28704, US · 2850 Highway 394, Blountville, Tennessee 37617, US · 811 Pocahontas Ave NE, Roanoke, Virginia 24012, US · 1010 Wilder Pl, Knoxville, Tennessee 37915, US
Process PipingHVACPlumbingElectricalSheet MetalFabricationMilwrightRefrigerationDDC ControlsWelding