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Full-time
bachelor degree, postgraduate degree
Medical Insurance, Personal Accidental Insurance, Group Term Life Insurance, Annual Health Checkup, Dental Benefits, OPD Benefits
Posted 9d ago
Apply by Aug 30
~40 hrs/week
Responsibilities
The role involves managing quality controls for statement and PIN production processes while driving process improvements and email validation management. You will also be responsible for resolving customer complaints, conducting trend analysis, and ensuring adherence to operational SLAs and compliance standards.
Requirements
The candidate should have 1-2 years of relevant experience in operations or domain-specific roles. A graduate or postgraduate degree is required, along with strong analytical, planning, and stakeholder management skills.
Full job description
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What’s in it for YOU
SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for management of Quality Controls for Statement, E Mail Validation Management & Process improvement. Statement QC across 24 cycles for various product statements, PIN Production - Green Pin and Physical pin production, AIF E mail Validation.
Role Accountability
Assist the statementing, PIN generation and distribution processes
Support implementation of strategies to drive higher penetration of Green PIN and email validation
Scan the market for industry best practices and conduct trend analysis of internal performance metrics to come up with innovative solutions to enhance process efficiencies
Ensure deployment of statement plan with marketing and other cross functional stakeholders on monthly basis in a timely manner
Prepare daily QC check list and ensure 100% coverage basis the defined parameters
Ensure adherence to SOP and BCP by all vendors and timely submission of BCP completion reports
Prepare various types of Statement stationary requirements – WCP, Block Statements, Inland letter, Charge off Stationary, MITC etc. on monthly basis
Conduct exception process for all statement/PIN bounce cases, including curing of cases through tele calling and SMS as appropriate
Execute complaints resolution process by monitoring daily complaint inflow, providing timely feedback to respective department, conducting RCA and driving closure within TAT
Check daily reconciliation of statement dispatch volumes between printer and courier agencies
Ensure timely product setup on sub system for new launches with rigorous testing
Support internal and external processes and workflows, suggest improvements based on data analysis; review SVCL and audit scores
Perform process documentation and compliance adherence
Measures of Success
Adherence to timelines and budget in new technology deployment
No. of complaints related to statement/PIN received shall be resolved and closed timely
No. of adverse observations in internal/external audits shall be closed and no repeat
No. of process enhancement initiatives recommended shall be implemented
Adherence to operational SLAs (Email Validation %, Digital statement penetration, Green PIN penetration, Statement & PIN dispatch TAT etc.)
Timely and accurate reporting of MIS/business dashboards
SBI Card was launched in 1998 with the State Bank of India, India's largest bank, as the majority stakeholder. In March 2020, SBI Card was listed on BSE and NSE. Today, SBI Card is India’s largest pure-play credit card issuer with over 22.1 million cards in force, as of FY26. Its wide array of products and services caters to a diverse range of customer segments across India, right from new-to-credit to super premium. The SBI Card brand is based on the value proposition of 'Make Life Simple'. The proposition manifests in SBI Card’s continuous efforts to simplify the lives of its customers, employees, and other key stakeholders. Customer centricity, supported by the values of trust and transparency, is core to SBI Card’s ethos.
Offices: Infinity Tower, DLF City Phase 2, Gurgaon, Haryana 122002, IN
Credit Cards & Value-added payment products and servicesFinancePaymentsFinancial ServicesPersonal Branding
How many Logistics jobs are open in Gurgaon, India right now?
There are currently 180 open logistics positions in Gurgaon, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Gurgaon, India?
Companies currently hiring include Capgemini, Cargill, FedEx, AKMV Consultants, Air India Limited, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Gurgaon, India?
Yes — 20 of the 180 open logistics positions offer remote or hybrid work (7 remote, 13 hybrid).
How do I apply for Logistics jobs in Gurgaon, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.