Job Description: Tech Delivery Team Lead

Company Overview:

Bar Code India is a place where extraordinary people gravitate in order to do their best work. Together we craft customized solutions and experiences people once couldn’t have imagined — and now can’t imagine living without! If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the Country, a career with BCI might be your dream job!

Delivery Team Lead to own the end-to-end delivery lifecycle of our projects. You will be the primary bridge between our external clients and our internal engineering teams.

Your job is to translate customer needs into actionable sprints, ensuring that we ship high-quality software on time and within budget. You will wear multiple hats: part Project Manager, part Scrum Master, and part Client Account Manager. Your ultimate goal is to remove roadblocks for the team and provide transparency and confidence to the client.

Key Responsibilities

1. Project Lifecycle Management

●      Requirement Gathering & Analysis: Lead deep-dive sessions with clients to understand their business goals. Convert these discussions into detailed functional specifications, user stories, and acceptance criteria.

●      Scheduling & Planning: Create realistic project roadmaps, milestones, and resource schedules. Identify critical paths and dependencies early to prevent bottlenecks.

●      Revenue & Targets: Monitor project budgets and burn rates. Ensure billing milestones are met to achieve quarterly revenue targets.

2. Sprint Execution & Agility

●      Scrum Master Role: Facilitate all agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives). Ensure the team is unblocked and focused on the sprint goal.

●      Backlog Grooming: Work with the product owner/client to keep the backlog healthy, prioritized, and ready for development.

3. Client & Stakeholder Management

●      Kick-off Meetings: Lead high-energy "Customer Kick-off" meetings to set expectations, scope, and communication protocols. Conduct "Internal Kick-offs" to align the engineering team on the vision.

●      Communication Hub: Serve as the single point of contact for project status. Provide weekly status reports (RAG status—Red/Amber/Green) to stakeholders, highlighting risks and mitigation plans.

●      UAT Management: Guide the client through the User Acceptance Testing (UAT) phase, managing feedback and ensuring timely sign-off for go-live.

4. Resource & Risk Management

●      Resource Allocation: Optimize team utilization. Ensure the right skills are assigned to the right tasks and forecast hiring needs based on upcoming project pipelines.

●      Risk Mitigation: Proactively identify project risks (scope creep, resource unavailability, technical blockers) and implement contingency plans.

Required Qualifications

●      Experience: 4-7+ years in IT Project Management or Delivery, with at least 2+ years leading teams.

●      Methodology: Strong practical knowledge of Agile/Scrum methodologies (CSM or PMP certification is a strong plus).

●      Communication: Exceptional stakeholder management skills—capable of saying "no" to scope creep while maintaining a positive client relationship.

●      Tools: Proficiency in JIRA, Confluence, Microsoft Project, or similar project management tools.

Roles & Responsibilities

On-Time Delivery (OTD)

●      Goal: Ship features and projects according to the committed schedule.

●      Key Performance Indicators (KPIs):

○      Schedule Variance: Projects completed within +/- 10% of the original timeline.

○      Sprint Completion Rate: Consistently achieving >90% of sprint commitments (Say/Do ratio).

○      Milestone Hit Rate: Percentage of billing/critical milestones delivered on the exact date promised.

Customer Satisfaction & Quality

●      Goal: Ensure the client is happy with the process and the product.

●      Key Performance Indicators (KPIs):

○      UAT Sign-off Speed: Time taken from "Ready for UAT" to "Signed Off" (minimizing feedback loops).

○      CSAT Score: Achieve a minimum Customer Satisfaction score of 4/5 on post-delivery surveys.

○      Escalation Rate: Zero valid escalations to senior management regarding lack of communication or missed deadlines.

Resource Efficiency & Revenue

●      Goal: Maximize team output and ensure the company gets paid.

●      Key Performance Indicators (KPIs):

○      Utilization Rate: Maintain team utilization between 80-90% (avoiding bench time and burnout).

○      Scope Management: Zero "unbilled" scope creep (all additional requests must be change-ordered).

○      Billing Timeliness: All technical deliverables required for invoicing are ready by the cutoff date.

Process Adherence

●      Goal: Maintain delivery discipline and hygiene.

●      Key Performance Indicators (KPIs):

○      Zoho Sprints Hygiene: 100% of tickets have clear descriptions, estimates, and updated statuses before sprint start.

○      Meeting Efficiency: Stand-ups and planning meetings finish within time boxes (e.g., stand-up < 15 mins).

Role Focus: Customer Interface, Project Management, Sprint Execution & Revenue Realization

●      Reports To: VP Software Practices

●      Location: Gurgaon

Join our team and be part of an organization that values your talent, rewards your hard work, and offers endless opportunities for growth and success. Apply now and take the first step towards an exciting and fulfilling career!

About Bar Code India

Welcome to the extraordinary world of Bar Code India (BCI), where we have proudly led the charge in revolutionizing supply chain technologies across India for over two decades. Our mission is simple yet powerful: empowering businesses and their ecosystems to unlock unparalleled quality and efficiency through enhanced visibility and intelligence.

With an impressive portfolio of leading manufacturing and retail customers under our wing, including Flip-kart, Cipla, FedEx, Unilever, Colgate, Ikea, Sony, and Hero, BCI stands at the forefront of the industry. Innovation is the heartbeat of our organization, driving us to excel in barcoding, enterprise mobility, and RFID. We have recently taken our prowess to new heights by developing an awe-inspiring IoT stack of solutions, empowering our customers with transformative digital advancements.

Our team, comprising over 250 talented individuals across 7 offices in India, is united in reimagining the Indian supply chain solution industry. Within our vibrant and dynamic workplace, we firmly uphold our values of diversity, equity, and inclusion, fostering a culture of boundless growth, seamless collaboration, and constant learning.

Now, the time has come for you to join us in shaping the next frontier of our industry. Together, we will disrupt the status quo, leaving an indelible mark and making a genuine difference. This is not just a job – it's an invitation to be part of something extraordinary.

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