Asociado de Servicio al Cliente en Estación de Entrega, DSL
Ciudad de México, Mexico · On-site
Entry level$35B raised
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Senior Manager, Last Mile Engineering, Amazon Logistics Mexico
Ciudad de México, Mexico · On-site
Senior+$35B raised
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Asociado de Servicio al Cliente en Estación de Entrega, DSL
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Full-time
high school
Benefits superior to those required by law
Posted 50d ago
~40 hrs/week
Spanish
Responsibilities
Act as the first point of contact for customers in Mexico to ensure successful deliveries by supporting drivers and partners. Handle customer inquiries via phone, chat, and email while using tools to implement real-time solutions.
Requirements
Requires a high school diploma or equivalent and experience managing changing priorities and schedules. Fluency in English and proficiency with Windows and Microsoft Outlook are preferred.
Full job description
Ubicación: Av. José López Portillo 88b, El Fresno, 54944 Buenavista, México
Salario: $15,963.84 MXN Mensuales más prestaciones superiores a las de ley.
Nuestra misión en Amazon es ser la empresa más centrada en el cliente de la Tierra, y nuestro galardonado equipo de Soporte de envío y entrega (SDS) es una parte clave para lograr ese objetivo.
Hacer nuestro mejor esfuerzo por nuestros clientes es de donde obtenemos nuestra energía, y es por eso que encontrará que abordamos las cosas de manera diferente aquí. No le pediremos que lea un guión o aprenda diálogos de memoria.
En cambio, le proporcionaremos la capacitación que necesita para resolver los problemas de nuestros clientes. Aportará su personalidad única a cada conversación para brindar la experiencia de soporte excepcional que nuestros clientes adoran
#AmazonMexico
Key job responsibilities ¿Qué harás como Asociado de Atención al Cliente?
Como asociado de Amazon SDS, tú:
- Serás el primer punto de contacto para los clientes en México - Garantizarás entregas exitosas apoyando a clientes, conductores, transportistas y socios de servicios de entrega - Atenderás consultas de clientes a través de múltiples canales (teléfono, chat y correo electrónico) en español
Utilizarás diversas herramientas para: - Revisar e implementar soluciones en tiempo real - Facilitar el flujo de información entre las partes interesadas en la entrega - Comunicarte eficazmente con los clientes
Recopilarás información para prevenir posibles problemas que puedan afectar: - La experiencia del cliente - El rendimiento de las entregas
A day in the life Horario y condiciones laborales:
1.- Jornada laboral: 40 horas semanales 5 días de trabajo, 8 horas por día
2.- Horario de atención al cliente: De Domingo a Sabado De 10:00 a 19:00
3.- Turnos: Diurnos Variados dentro del horario de atención Se asignarán según las necesidades de los clientes
4.- Flexibilidad requerida: Disponibilidad para trabajar en diferentes patrones de turnos Posibilidad de trabajar en días festivos nacionales (con compensación según la ley)
5.- Programación: Su horario específico se confirmará cerca de su fecha de inicio
Nota: Este puesto requiere adaptabilidad para satisfacer las demandas cambiantes de nuestros clientes.
Basic Qualifications:
- Experience working with changing priorities and schedules - High school or equivalent
Preferred Qualifications:
- Speak, write, and read fluently in English - Experience using Windows Operating Systems and Microsoft Outlook
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
Offices: 2127 7th Ave., Seattle, WA 98109, US · 12900 Worldgate Dr, Herndon, VA 20170, US · 7200 Discovery Dr, Chattanooga, TN 37416, US · 1100 Enterprise Way, Sunnyvale, CA 94089, US · 2010 Broening Hwy, Baltimore, MD 21224, US
How many Logistics jobs are open in Ciudad de México, Mexico right now?
There are currently 635 open logistics positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Ciudad de México, Mexico?
Companies currently hiring include Amazon, Mercado Libre, A.P. Moller - Maersk, Coca-Cola FEMSA, DoorDash, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Ciudad de México, Mexico?
Yes — 135 of the 635 open logistics positions offer remote or hybrid work (28 remote, 107 hybrid).
How do I apply for Logistics jobs in Ciudad de México, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.