Overview AprilAire is a growing Madison-based company and an industry leading provider of healthy air solutions. We believe everyone deserves healthy air. You will join a team of professionals who are passionate, custome…
Skills: Order Management, Customer Service, ERP Systems, Data Entry, Microsoft Word
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Full-time
Competitive pay, Benefits, Fun team activities, Free parking
Posted 55d ago
Apply by Jun 15
~40 hrs/week
Responsibilities
The specialist is responsible for the accurate entry and management of customer purchase orders within the ERP system. They coordinate with sales and distributors to resolve order discrepancies and provide comprehensive post-order support.
Requirements
Candidates should possess exceptional customer service skills and proficiency in Microsoft Office software. Technical agility and a detail-oriented mindset for analyzing numbers and resolving unique order issues are required.
Full job description
Overview
AprilAire is a growing Madison-based company and an industry leading provider of healthy air solutions. We believe everyone deserves healthy air. You will join a team of professionals who are passionate, customer focused, adaptable, and leading the way for new HVAC technologies and innovative thinking. We are proud to have products in over 7 million homes and look forward to our continued success. Give your career a breath of fresh air today and consider joining our team!
We are currently seeking someone who has a great eye for detail and a customer service focused attitude as a Customer Service andOrder Management Specialist!
Shift: Monday-Friday 8:15am-5pm (no weekends!) (earlier shifts are based on seniority).
Compensation: Competitive pay & benefits with fun team activities during the year
Location: 130 S. Ingersoll Madison, Wisconsin 53703 (near UW-Madison campus and free parking)
Work style: If you meet performance metrics, this role has the opportunity to work from home one day per week.
Career Opportunity: This role is a good fit for someone looking to build their career with our customers and move into further sales (external or internal), marketing, or more! This role is a key pipeline to other areas of our business.
Responsibilities
Your day will include:
Performs accurate and timely entry of customer purchase orders into ERP system.
Reviews orders for completeness of specifications, quantity, pricing as well as customer account for other special agreements.
Maintains customer specific notes to ensure proper handling of orders.
Develops and maintains in-depth knowledge of customer classifications, products, pricing, and shipping methods.
Create new ship to and bill to addresses within software as needed.
Maintains customer database.
Maintains special price program (Kardex) for customers with special pricing.
Enters debit and credit memos.
Monitor open (“A-Status”) order report to ensure timely resolution of order processing and communicate pertinent information as necessary.
Perform research, determine root cause analysis, and make recommendations to management/sales to implement improved process to reduce “A-Status” orders.
Coordinate with Sales and Distributors via phone and email to take appropriate steps to resolve open order/account issues. (Ex: pricing, quantity discrepancy, request revised PO, etc.)
Manage email mailbox correspondence to provide support on:
Pricing requests
PO management
Logistic coordination, order/tracking status, generate packing slips/bill of lading
Literature requests
Post order support, no charge/replacement orders, coordination with manufacturing, data verification (warranty claims, order history)
Investigate unresolved short payments
Respond/resolve customer inquiries/complaints
Assist with incoming customer service calls and web chat responses.
Qualifications
If the below says, "Me!", apply today:
Confidence in speaking with customers while accurately documenting details in our system.
Exceptional customer service skills—you show empathy, curiosity, and approachability in every interaction.
Comfort working with Microsoft Word, Excel, and other office software to keep things organized and efficient.
A natural ability to dig into the numbers and use your detail-oriented mindset to uncover insights.
Strong critical thinking skills to work through and resolve unique customer orders.
Commitment to meeting and maintaining key metrics, ensuring the team consistently delivers on business goals.
Technical agility—able to work across multiple tabs and triple monitors without losing focus.
Bonus points: Experience with AS400 is a huge plus!
LinkedIn Tag
Claudine Baccheschi #LI-CB1
Related keywords
ERPAS400HVACPurchase OrdersKardexBill Of LadingPacking SlipsDebit MemosCredit MemosRoot Cause AnalysisOrder ProcessingCustomer DatabaseWarranty ClaimsLogistics
Healthy Air is essential to living a healthy lifestyle and improving overall well-being. AprilAire is Healthy Air.
Industry
Manufacturing
Company size
501-1,000 employees
Founded
1938
Headquarters
Madison, WI
LinkedIn followers
12,852
Headquartered in Madison, Wisconsin with production facilities in both Madison and Poynette, AprilAire has been providing a variety of Indoor Air Quality solutions and technology to our North American customers since 1938. Our core mission is to provide Healthy Air for all!
One of the first products in our company's dedication toward innovation was in 1954, when we introduced AprilAire® Humidifiers, the first evaporative, flow-through-design, whole-home humidifier. Since then, we’ve added to our line of humidifiers as well as an entire family of Indoor Air Quality products that include AprilAire® Air Cleaners, Dehumidifiers, Smart Home Thermostats, Ventilation, and Zoned Comfort Control® systems.
AprilAire’s rise to the top is the result of innovation and continuous improvement. Our team members' unwavering commitment to quality and providing outstanding service to our customers has built our path to success. As the #1 manufacturer of Indoor Air Quality products, systems, and technologies, we know that smart, accomplished people are the reason we’ve been a successful business for over 80 years.
We are a group of talented innovators that deliver excellence in our work, accomplish our goals together, and believe in respect for one another. If this sounds like you, join us in delivering Healthy Air for all!
Offices: 1015 East Washington Avenue, Madison, WI 53703, US
Healthy Home SolutionsEngineeringWellnessHealthInformation TechnologyMarketingFinanceSalesSmart Home TechnologyMechanical Engineering
Based on 626 listings with disclosed salaries, most logistics jobs in Wisconsin pay between $59k–$128k per year. Individual offers vary with seniority, company size, and specialization.
How many Logistics jobs are open in Wisconsin right now?
There are currently 8,078 open logistics positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Wisconsin?
Companies currently hiring include Domino's, O'Reilly Auto Parts, Dollar Tree Stores, Uline, WM, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Wisconsin?
Yes — 286 of the 8078 open logistics positions offer remote or hybrid work (50 remote, 236 hybrid).
How do I apply for Logistics jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.