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Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, 401k With Employer Match, Accident & Critical Illness Insurance, Life Insurance
Posted 15d ago
Apply by Oct 20
~40 hrs/week
Remote in United States
Responsibilities
The analyst provides critical support for manufacturer programs by managing patient status information and resolving complex reimbursement issues. They serve as a primary point of contact for manufacturers, prescribers, and patients to ensure program obligations are met.
Requirements
A bachelor's degree with 5+ years of relevant experience is required, or 8+ years of experience in lieu of a degree. Candidates must have experience working with manufacturer account representatives and proficiency in Microsoft Excel.
Full job description
Careers with real impact.
Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.
ABOUT ORSINI
Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™
OUR MISSION
Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.
CORE VALUES
At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.
COMPENSATION & LOCATION
The salary for this role is $55,000.
This is a remote position with occasional travel for team or customer meetings. Candidates located near our Elk Grove, Illinois or Columbus, Ohio offices are preferred.
POSITION SUMMARY
The Specialty Pharmacy Program Analyst position works in collaboration with the Program Manager to provide support for assigned manufacturer program(s) and therapies. The analyst will be a key contact interacting with the manufacturer, HUB and case management teams, prescribers, prescriber office staff and patients.
The role will require a high sense of urgency and the ability to answer questions quickly or respond/resolve issues that may arise. This support includes providing concise and accurate patient status information, participate and facilitate manufacturer status update meetings, ensure manufacturer contract obligations met, and provide prompt follow-up on inquiries from assigned manufacturer(s). Works as part of account team to build strong manufacturer relationships. The analyst will support internal therapy team by assisting in processing orders and/or handling escalated cases as time allows around manufacturer activities. The analyst will be actively engaged in manufacturer program manager and therapy team to ensure program requirements are met and program is operating as designed.
ESSENTIAL JOB DUTIES
Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.
Collaborates with internal SPP teams or team members to expedite patient processing as needed.
Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.
In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer.
Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary.
Prepare and/or review internal reports for assigned therapy and manufacturer as requested.
Attend scheduled manufacturer, program manager and therapy team meetings.
Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description.
REQUIRED KNOWLEDGE, SKILLS & TRAINING
Bachelor’s degree required with a minimum of 5 years of relevant experience, preferably in specialty pharmacy. In lieu of a degree, 8+ years of directly related experience will be considered.
Must have experience working in manufacturer settings and/or with manufacturer account representatives. Ability to collaborate effectively with a diverse customer base - including MD office staff, and patients - is strongly preferred.
Excellent verbal and written communication skills
Intermediate knowledge of Microsoft Excel Required
Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues.
Ability to work well in a team environment and provide support to other team members.
Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.
Ability to be detailed oriented and flexible to changing priorities.
Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion.
Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues.
Ability to multitask and deliver on tight deadlines.
Ability to work well in a fast-paced environment.
PREFERED KNOWLEDGE, SKILLS & TRAINING
Pharmacy Technician License Preferred
National Pharmacy Technician Certification Preferred
EMPLOYEE BENEFITS
We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being:
Medical, Dental, and Vision Insurance
401k with employer match
Accident & Critical Illness
Life Insurance
PTO, Holiday Pay, and Floating Holidays
Tuition Reimbursement
Equal Employment Opportunity
Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
E-Verify Participation Notice
We participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.
All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.
For more information about E-Verify, please review the official notices below:
Your Leader in Rare Disease and Complex Therapy Programs
Industry
Pharmaceutical Manufacturing
Company size
201-500 employees
Founded
1987
Headquarters
Elk Grove Village, IL
LinkedIn followers
8,360
Providing patients with comprehensive and compassionate care since 1987, Orsini is the leading, independent specialty pharmacy focused on rare diseases, gene therapies, and complex conditions. Orsini’s high-touch care model centers around compassionate, therapy-specific care teams who provide personalized care to patients based on their specific condition and treatment. The company’s comprehensive solutions include medication adherence programs, data analytics, customized manufacturer programs, and nationwide nursing coverage for convenient in-home infusion services. Headquartered in Elk Grove Village, IL, Orsini Specialty Pharmacy holds accreditations with the Accreditation Commission for Health Care (ACHC), NABP, and ACHC’s Distinction in Rare Diseases and Orphan Drugs.
Conditions Treated Include:
CLN2 Disease
Molecularly Confirmed Long-Chain Fatty Acid Oxidation Disorders (LC-FAOD)
Duchenne Muscular Dystrophy (DMD)
Mucopolysaccharidosis (MPS)
Fabry Disease
Paroxysmal Nocturnal Hemoglobinuria (PNH)
Growth Hormone Deficiency
Pompe Disease
Gaucher Disease
Phenylketonuria (PKU)
Hereditary Angioedema (HAE)
Progressive Keratoconus
Hereditary ATTR (hATTR)
Spinal Muscular Atrophy (SMA)
Hunter Syndrome
Tardive Dyskinesia
Idiopathic Pulmonary Fibrosis (IPF)
X-Linked Hypophosphatemia (XLH)
Offices: 1111 Nicholas Blvd., Elk Grove Village, IL 60007, US
Based on 2348 listings with disclosed salaries, most logistics jobs in Illinois pay between $60k–$134k per year. Individual offers vary with seniority, company size, and specialization.
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Are there remote or hybrid Logistics jobs in Illinois?
Yes — 743 of the 12011 open logistics positions offer remote or hybrid work (162 remote, 581 hybrid).
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Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.