City of Brisbane, Queensland, Australia · Hybrid
At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence. We bring together some of Australia and New Zealand’s most trusted life insu…
Skills: Claims management, Risk assessment, Fraud detection, Case management, Technical expertise
Melbourne, Victoria, Australia · Hybrid
At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence. We bring together some of Australia and New Zealand’s most trusted life insu…
Skills: Claims management, Risk management, Strategic judgement, Stakeholder management, Litigation risk management
Melbourne, Victoria, Australia · Hybrid
At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence. We bring together some of Australia and New Zealand’s most trusted life insu…
Skills: Claims management, Risk management, Strategic oversight, Litigation risk management, Regulatory compliance
City of Brisbane, Queensland, Australia · Hybrid
At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence. We bring together some of Australia and New Zealand’s most trusted life insu…
Skills: Case management, Claims management, Risk assessment, Fraud detection, Technical expertise
Melbourne, Victoria, Australia · Hybrid
$101k–$114k/yr
About Us 'Safe journeys, every time'. This is what we strive for at Safe Transport Victoria (ST Vic). As the safety regulator for commercial passenger vehicles, buses and maritime, what we do impacts the everyday lives o…
Skills: Investigations, Fraud investigation, Regulatory compliance, Evidence collection, Intelligence analysis
Melbourne, Victoria, Australia · On-site
About Us We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome …
Skills: Heritage conservation, Permit assessment, Statutory compliance, Report writing, Stakeholder engagement
Melbourne, Victoria, Australia · Hybrid
#LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Examiner to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valu…
Skills: Claims management, Property and casualty insurance, Risk management, Stakeholder management, Strategic planning
Melbourne, Victoria, Australia · Hybrid
Your role Our Melbourne Disputes & Investigations practice is expanding and we're recruiting experienced Associates or Senior Associates to join the group. You'll join our team of experts who assist clients with their co…
Skills: Commercial litigation, Dispute resolution, Regulatory investigations, Legal research, Court procedure
Melbourne, Victoria, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Complaint handling, Alternative dispute resolution, Financial services, General insurance, Investigation
Brisbane City, Queensland, Australia · Hybrid
At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence. We bring together some of Australia and New Zealand’s most trusted life insu…
Skills: Claims management, Risk assessment, Fraud detection, Case management, Technical expertise
Melbourne, Victoria, Australia · Hybrid
At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence. We bring together some of Australia and New Zealand’s most trusted life insu…
Skills: Claims management, Risk management, Strategic judgement, Stakeholder management, Litigation risk management
Melbourne, Victoria, Australia · Hybrid
At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence. We bring together some of Australia and New Zealand’s most trusted life insu…
Skills: Claims management, Risk management, Strategic oversight, Litigation risk management, Regulatory compliance
Melbourne, Victoria, Australia · On-site
Senior Legal Counsel Department: Commercial Employment Type: Fixed Term - Full Time Location: Melbourne, AU Description Overview of the Role: We are currently recruiting for a Senior Legal Counsel to join our team, based…
Skills: Contract negotiation, Legal advisory, Regulatory compliance, Drafting, Analytical skills
Melbourne, Victoria, Australia · On-site
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
Skills: Legal expertise, Life insurance, General insurance, Dispute resolution, Decision-making
Melbourne, Victoria, Australia · On-site
Company Description We welcome fearless thinkers. For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look …
Skills: SQL, Power BI, Qlik, Tableau, Data analysis
Melbourne, Victoria, Australia · On-site
Job Description About Gilbert + Tobin Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clien…
Skills: Commercial litigation, Dispute resolution, Court appearance, Drafting pleadings, Preparing evidence
Melbourne, Victoria, Australia · On-site
About Us We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome …
Skills: Valuation, Land acquisition, Stakeholder management, Property research, Policy advice
Melbourne, Victoria, Australia · On-site
About Us We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. We welcome …
Skills: Legal advice, Contract negotiation, Procurement, Tender evaluation, Contract finalisation
Melbourne, Victoria, Australia · Hybrid
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience…
Skills: Case management, Workers compensation, Stakeholder engagement, Claims management, Customer service
Melbourne, Victoria, Australia · Hybrid
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience…
Skills: Case management, Workers compensation, Stakeholder management, Problem-solving, Communication skills
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Manage an end-to-end portfolio of complex and high-risk insurance claims by applying investigative thinking and assessment frameworks. Collaborate with legal and technical specialists to ensure fair, professional, and customer-focused claim outcomes.
Requires experience in managing complex insurance claims and strong end-to-end case management capabilities. Candidates must possess excellent analytical skills, meticulous attention to detail, and the ability to communicate complex matters clearly.
At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence.
We bring together some of Australia and New Zealand’s most trusted life insurance brands. With over 176 years of combined heritage and deep expertise across our local markets, our Group includes Acenda Life, Resolution Life Australasia, and Asteron Life New Zealand.
Backed by the global strength of Nippon Life, we are one of the largest life insurance businesses across Australia and New Zealand. More than two million customers rely on us for life insurance, wealth protection and retirement solutions that support their confidence at every stage of life.
We’re building an inclusive, dynamic and future focused business. Joining us means stepping into a period of integration and growth, where your work will help shape our future.
If you’re energised by change and motivated by purpose, this is your moment to make an impact.
The Opportunity
We're looking for an experienced Advanced Case Management Consultant to join a specialist team responsible for managing complex, high-risk and sensitive claims. This role offers the opportunity to work across a diverse portfolio of cases, applying investigative thinking, sound judgment and strong technical expertise to achieve fair and balanced claim outcomes.
Working within a specialist function, you'll partner closely with Legal, specialist stakeholders and senior technical experts while building your expertise in one of the most complex and specialised areas of claims management.
How Will You Make an Impact
· Manage an end-to-end portfolio of complex and high-risk claims, applying fraud and moral hazard indicators and assessment frameworks.
· Analyse claim information, identify inconsistencies and assess behavioural indicators and potential risks.
· Execute investigative activities and evidence-gathering strategies as directed.
· Liaise with Legal and other specialists on claims requiring formal investigation or technical guidance per approved frameworks.
· Build strong relationships with customers, advisers and key stakeholders.
· Prepare comprehensive, accurate and legally defensible case documentation and detailed case notes.
· Identify emerging risks and complex matters requiring escalation to senior technical expertise.
· Execute the adverse decision process diligently for appropriate claims.
· Deliver fair, professional and customer-focused claim outcomes.
· Contribute to continuous improvement initiatives and team learning activities.
About You
You are a technically capable claims professional who enjoys managing complex work and delivering quality outcomes. You bring a proactive mindset, strong attention to detail and a commitment to excellence.
You thrive in an environment where no two claims are the same, enjoy building strong stakeholder relationships and approach your work with positivity, professionalism and diligence. You understand the importance of sound decision-making, compliance and risk management in a regulated environment.
You'll Bring:
· Experience managing insurance claims, ideally within complex and high-risk claims environments.
· Strong end-to-end case management capability.
· Experience working with customers, advisers and key stakeholders in a professional manner.
· The ability to analyse information, identify risks and make informed recommendations.
· Excellent written and verbal communication skills, with the ability to document complex matters clearly.
· Strong organisation and documentation skills, with meticulous attention to detail.
· A commitment to quality, consistency, compliance and customer outcomes.
· Resilience, professionalism and a collaborative team approach.
· The ability to manage competing priorities in a fast-paced, regulated environment.
Join us in building confidence — for our customers, our communities and each other.
· Your work makes a real impact. Everything we do helps our customers and their families live, save and retire with confidence, and your contribution will directly support that purpose.
· You’ll help drive meaningful change. As an inclusive, dynamic and adaptable organisation, we offer a unique opportunity for you to grow while shaping the future of our organisation.
· You’ll feel supported and included. Our team culture is flexible, collaborative and people‑centred, with hybrid working to help you balance life and work.
· By making things simpler. We help our people operate efficiently, adapt easily and spend more time on meaningful work that drives personal and organisational growth.
· We celebrate success. Our incentive and recognition programs ensure great work is acknowledged and rewarded.
· Your wellbeing comes first. We offer tools, resources and benefits that support your whole self, including additional lifestyle leave.
We celebrate the diversity of our customers and community, and we embed diversity, equity, inclusion, and belonging into how we do business. We encourage applications from people of all backgrounds, cultures, experiences, and identities.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
Here at Acenda Life, we exist to help customers and their families live, save and retire with confidence. Owned by Nippon Life, one of the world’s leading mutual life insurers, we bring together over 175 years of experience across life insurance, wealth protection and retirement income. We support more than 2 million customers across Australia and New Zealand through Acenda Life, Resolution Life Australasia and Asteron Life New Zealand, combining deep local expertise with the scale, stability and long-term focus. Our difference is simple: we know how to protect a life, and we know how to fund a long one. From helping people protect what matters today to creating greater certainty in retirement, we are building solutions that give customers, advisers and partners confidence at every stage.
There are currently 432 open legal positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Department of Transport and Planning, KPMG Australia, TAL Australia, Australian Financial Complaints Authority, Acenda Life, among others. Browse the listings above to see every active employer.
Yes — 276 of the 432 open legal positions offer remote or hybrid work (9 remote, 267 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
