About Legal 500 Legal 500 is a global legal market research, data and intelligence business. Our research helps corporate clients make informed decisions about legal representation and gives law firms insight into their …
Skills: Customer Success, Account Management, Onboarding, Data Analysis, Stakeholder Management
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Full-time
Posted 19d ago
~40 hrs/week
Responsibilities
The Customer Success Manager will own the customer journey, including onboarding, engagement, and conducting quarterly business reviews. They will act as a liaison between sales, product, and account management teams to provide insights and ensure customers extract maximum value from data products.
Requirements
The ideal candidate has commercial experience in a B2B customer success role and is comfortable communicating with diverse stakeholders. Exposure to the legal industry is preferred, along with a process-driven and data-oriented approach.
Full job description
About Legal 500
Legal 500 is a global legal market research, data and intelligence business. Our research helps corporate clients make informed decisions about legal representation and gives law firms insight into their market position, performance, and clients.
Beyond research, we’re building a growing data, benchmarking, market-intelligence and subscription service offering. We bring the legal market together through a global programme of events - awards ceremonies, conferences and roundtables that convene leading law firms, in-house teams and their advisers. And through Legal Business, our journalistic title, we deliver independent news, analysis and commentary on the business of law and the strategy, performance and leadership of the world’s leading law firms.
We are a growing, multi-site organisation, with colleagues working across research, data, technology, product, journalism, commercial and events in London, Leeds and Bristol.
About the Role:
You'll have the opportunity to join Legal 500 at a high impact time. We recently acquired Mondaq to enhance our data intelligence capability and you'll be joining at a time where the merging of two great businesses is taking place.
As Customer Success Manager, you'll sit alongside our Bristol-based Account Management team and work closely with our London-based Customer Success team.
You'll be helping to onboard new customers, driving early adoption and engagement whilst working with sales teams across different product lines. This is ultimately a customer enablement position. you won't have a financial target. This is more about providing insights and engaging with customers.
What you'll be doing
Owning customer journey including onboarding and engagement
Liaising between the sales teams of our different product lines, your account management and Customer Success colleagues - feeding insights into our Product team
Enabling customers to get the most out of Legal 500 data products
Leading demos, conducting quarterly business reviews and helping drive commercial activity by providing customers with the tools they need to extract value from our products
What we're looking for
Commercial experience in a customer success role
Experience in B2B setting is preferred, some exposure to the legal world (academic or professional) would be even better!
Someone comfortable communicating with a range of stakeholders - GTM or Senior Lawyers within our clients, Sales, Editorial and Product internally
Process-driven and data-driven in approach
Role information:
Hybrid workplace - 3 days a week in office, 2 days remote
This role is based in Bristol (Wine Street)
Related keywords
Customer SuccessAccount ManagementB2BLegal Market ResearchData IntelligenceOnboardingCustomer EngagementQuarterly Business ReviewsStakeholder ManagementMarket IntelligenceProduct EnablementCommercial ExperienceData-drivenProcess-drivenHybrid Work
Benchmarking excellence in law since 1987.
Trusted by corporate clients | Data-driven | Independent analysis
Industry
Legal Services
Company size
201-500 employees
Founded
1987
Headquarters
London, England
LinkedIn followers
171,964
Legal 500, founded by John Pritchard in 1987, is the world's leading legal services benchmarking platform, connecting global law firms with international clients. Across more than 100 countries, legal500.com delivers trusted insights through comprehensive research processes and proprietary data from 300,000+ clients and 60,000+ law firm submissions annually. More than 150 researchers and analysts evaluate law firms against the broadest possible range of practice area competencies, industry sector expertise and client satisfaction metrics. Legal 500 empowers buyers and sellers in the legal market to make informed decisions and achieve better outcomes through unparalleled depth of research and legal market data.
Offices: 188 Fleet Street, London, England EC4A 2AG, GB
law firm market intelligencelaw firm researchcorporate counsellegal benchmarking servicesdata-driven analysisclient satisfaction dataclient experiencelegal sector events and conferenceslaw firm rankingsand legal market research platform
How many Legal jobs are open in Bristol, United Kingdom right now?
There are currently 92 open legal positions in Bristol, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Legal roles in Bristol, United Kingdom?
Companies currently hiring include Foot Anstey, Simmons & Simmons, VIVO Defence Services, Clyde & Co, Computershare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Legal jobs in Bristol, United Kingdom?
Yes — 73 of the 92 open legal positions offer remote or hybrid work (1 remote, 72 hybrid).
How do I apply for Legal jobs in Bristol, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.