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$66k–$97k/yr
Full-time
associate degree
Posted 1d ago
Apply by Oct 2
~40 hrs/week
Responsibilities
The IT Support Specialist provides technical support to end-users via phone, email, and in-person, including troubleshooting hardware, software, and network issues. They also manage special technology projects and assist with the setup and installation of new end-user technology.
Requirements
Candidates must have an associate degree or comparable experience and at least two years of experience in technical helpdesk and customer service roles. Proficiency in a Microsoft environment and a valid driver's license for travel to field offices are required.
Full job description
Overview
The Committee for Public Counsel Services, the Massachusetts state public defender agency, is seeking a full-time IT Support Specialist in its Information Technology Division to work directly with staff via phone, email, and in-person to address staff technology challenges and deliver new technology. This position is part of the IT Infrastructure team. The IT Division has permanent workspace in Boston, Brockton, Worcester and Springfield. This position will be located in Boston.
We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the
rights of individuals and promote just public policy to protect the rights of all.
Our Values
Courage • Accountability • Respect • Excellence
DIVERSITY AND INCLUSION MISSION STATEMENT
CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community.
AGENCY OVERVIEW
CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters.
The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics.
DEPARTMENT OVERVIEW
The Information Technology Division enables and enhances the delivery of the Agency’s mission to serve our clients through the creation of innovative digital products and the support of staff, private counsel, and vendor partners. We accomplish these objectives by providing application development and infrastructure services focusing on client success and strategic IT service delivery both as technology leaders and partners in the fight for equal justice and zealous advocacy on behalf of our clients.
POSITION OVERVIEW
This role is a frontline position working directly with staff via phone, email, and in-person to address staff technology challenges and deliver new technology. This position is part of the IT Infrastructure team. This position, in conjunction with other infrastructure staff, responds to helpdesk inquiries as well as completing project-based work. In addition to addressing helpdesk queries and delivering and setting up new end-user technology, this position will deliver technology projects to address Agency priorities.
CPCS IT believes in providing career and technical development for the individual in this role. We do this through formal and ad hoc training and through project work. The person in this role must be comfortable with working directly with non-technical staff at the Agency and problem solving with staff of varied technical knowledge.
This position is expected to travel to various offices around the Commonwealth. Travel is estimated up to 40% of working hours.
The IT Division has permanent workspace in Boston, Brockton, Worcester and Springfield. This position will be located in Boston.
The IT Support Specialist will report directly to a Helpdesk Supervisor.
Qualifications
MINIMUM ENTRANCE REQUIREMENTS
Associates degree in computer science or related field or comparable experience;
2+ years’ experience directly interacting with systems and end-users both remotely and on-site. This includes, providing technical Helpdesk and technical customer service in a Microsoft environment, including Windows 11, Windows servers 2019-2025, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Azure experience helpful;
2+ years’ experience troubleshooting hardware, software, and network problems;
2+ years’ experience managing small projects;
2+ years’ experience troubleshooting network or server issues in a Windows environment;
Valid driver’s license and a reliable personal vehicle for transportation on a reimbursable basis. Travel is estimated at up to40% within the Commonwealth; and,
Access to home internet access sufficient to work remotely.
QUALIFICATIONS/SKILLS
Strong communication and customer service skills, and attention to detail;
Proven ability to work effectively as part of a team and independently;
Ability to maintain strict confidentiality and to exercise considerable judgment and discretion; and,
Ability to handle multiple tasks, prioritize effectively, meet deadlines, and deliver high-quality work.
Responsibilities
RESPONSIBILITIES
The duties of the IT Support Specialist include, but are not limited to:
Providing technical support to end-users in a timely fashion via telephone, email, remote login or in person, including troubleshooting, instruction, setup, and installation of desktops (including peripherals), software, printing (including drivers), networking, VPN, connectivity, and servers;
Upgrading software;
Supporting setup of mobile devices;
Providing remote and onsite network, hardware and software support at roughly 20 field offices in Massachusetts;
Imaging and repairing computers and troubleshooting hardware and software issues;
Proactively identifying solutions to improve end-user experience and Agency technology profile;
Identifying new technologies for the Agency that can improve IT operations or end-user effectiveness;
Updating and installing virus protection and removing viruses when necessary;
Leading, managing, and/or supporting special technology projects;
The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at [email protected]
Related keywords
IT SupportHelpdeskWindows 11Windows Server 2019Windows Server 2025Microsoft OfficeAzureHardwareSoftwareNetworkingVPNProject ManagementCustomer ServiceTechnical SupportInfrastructureDesktop Support
The Committee is a 15-member body appointed by the Governor, the Speaker of the House of Representatives, the President of the Senate, and the Massachusetts Supreme Judicial Court. It oversees the provision of legal representation to indigent persons in criminal and civil cases and administrative proceedings in which there is a right to counsel.
We provide legal representation in Massachusetts for those unable to afford an attorney in all matters in which the law requires the appointment of counsel. This includes representation in criminal, delinquency, youthful offender, child welfare, mental health, sexually dangerous person and sex offender registry cases, as well as related appeals and post-conviction matters.
Representation is provided by a combination of approximately 500 staff attorneys and 3,000 private attorneys trained and certified to accept appointments. Support for and supervision of these attorneys is provided by the Private Counsel and Public Defender Divisions (for criminal cases and related matters), the Children and Family Law Division (for child welfare cases), the Youth Advocacy Division (for delinquency, youthful offender, and GCL revocation cases), and the Mental Health Litigation Division (for guardianships and mental health/substance abuse commitments). Additionally, the Immigration Impact Unit provides attorneys within all divisions with training, litigation support and advice in individual cases regarding immigration consequences for noncitizens clients.
Offices: 75 Federal St, 6th Floor, Boston, Massachusetts 02110, US
Criminal LawJuvenile DelinquencyChildren and Family Law Division (CAFL)and and Mental Health LitigationCommunitiesLaw EnforcementPublic RelationsNational Services & AgenciesGovernment and public administration
Based on 538 listings with disclosed salaries, most legal jobs in Boston, MA pay between $70k–$215k per year. Individual offers vary with seniority, company size, and specialization.
How many Legal jobs are open in Boston, MA right now?
There are currently 695 open legal positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Legal roles in Boston, MA?
Companies currently hiring include MassDEP, Goodwin, Liberty Mutual Insurance, Wellington Management, State Street, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Legal jobs in Boston, MA?
Yes — 357 of the 695 open legal positions offer remote or hybrid work (55 remote, 302 hybrid).
How do I apply for Legal jobs in Boston, MA?
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