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Skills: Operational Excellence, Strategic Leadership, Process Optimization, Standardization, Change Management
HEI Hotels & Resorts
Kitchen Supervisor
Reston, Virginia, United States · On-site
$24/hr–$27/hr
Mid level
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$120k–$125k/yr
Full-time
Paid time off, 401k with company match, Company sponsored life insurance, Medical plan, Dental plan, Vision plan
Posted 24d ago
Apply by Sep 13
~40 hrs/week
Responsibilities
The Senior Regional Process Owner leads the regional strategy for Operational Excellence by driving process standardization, digital enablement, and continuous improvement initiatives. They are responsible for establishing governance frameworks, mentoring teams, and delivering measurable business outcomes across the North America region.
Requirements
The role requires a strategic leader with extensive experience in process optimization, Lean/Six Sigma methodologies, and cross-functional team leadership. Candidates must demonstrate the ability to influence senior stakeholders, manage complex programs, and foster a culture of performance and accountability.
Full job description
We’re looking for motivated, engaged people to help make everyone’s journeys better.
The Senior Regional Process Owner (RPO) serves as a strategic leader responsible for advancing Operational Excellence across the North America region. This role drives the regional translation and execution of global strategy while shaping, influencing, and continuously improving enterprise-wide process frameworks. This role is accountable for delivering measurable business outcomes through standardization, continuous improvement, and digital enablement, while fostering strong cross-functional collaboration across global, regional, and local stakeholders.
The Senior RPO plays a critical role in advancing process maturity, enabling scalable solutions, and embedding a culture of performance, accountability, and continuous improvement.
Annual Hiring Range/Hourly Rate:
$120,000- $125,000/Per Year
This position is eligible for incentive pay of 10% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.
Strategic Process Leadership • Lead the regional strategy and execution of Operational Excellence initiatives aligned to global priorities and regional business objectives. • Shape and evolve multi-process or cross-functional frameworks, driving end-to-end process optimization and standardization. • Act as a thought leader and advisor to senior leadership on process design, performance improvement, and operational risk. • Identify and prioritize transformational initiatives that deliver measurable business value at scale.
Standard Development, Deployment & Optimization • Oversee the design, adaptation, and governance of regional standards based on global frameworks (SOPs, org design, staffing models, technology enablement, and KPIs). • Drive end-to-end lifecycle ownership of standards including design, pilot, validation, rollout, and continuous improvement. • Lead complex pilot programs and ensure scalable deployment across diverse business units and operating environments. • Champion innovation and digital enablement, integrating automation, analytics, and technology solutions into process execution.
Program & Governance Leadership • Establish and lead robust governance structures for assigned process areas, including compliance, audit readiness, and performance oversight. • Drive program execution across multiple concurrent initiatives, ensuring alignment, prioritization, and effective resource utilization. • Provide executive-level reporting and insights on program performance, risks, and opportunities. • Oversee gateOPEX readiness, compliance frameworks, and continuous monitoring of process adherence.
Continuous Improvement & Capability Building • Lead large-scale continuous improvement initiatives leveraging Lean, Six Sigma, and advanced methodologies. • Build and sustain regional capabilities, including training strategies, certification programs, and knowledge management systems. • Foster a culture of continuous improvement, accountability, and data-driven decision making. • Mentor and coach regional teams and emerging leaders in Operational Excellence practices.
gategroup Competencies Required to be Successful in the Job:
Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:
Excellence
We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion
Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility
We care about what we do, and we understand the impact we have on others and the planet.
We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Respect
Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
Shaping the future of Inflight Hospitality.
At gategroup, we are the global leader in airline catering, retail-on-board, and hospitality services, enhancing the passenger experience at 35,000 feet and beyond.
Headquartered in Zurich, Switzerland, our footprint spans over 200 operating units across 60+ countries and territories, making us the most extensive catering network in the aviation industry. Every day, we proudly serve millions of travelers, partnering with the world’s top airlines to deliver memorable culinary moments and seamless retail experiences.
Driven by innovation, advanced technology, and operational excellence, our teams design and deliver premium food and service solutions tailored to the dynamic needs of modern air travel.
From gourmet meals to intelligent retail programs, our mission is simple:
To elevate every journey.
How many Hospitality jobs are open in Reston, VA right now?
There are currently 124 open hospitality positions in Reston, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Reston, VA?
Companies currently hiring include Comstock Companies, Thompson Hospitality, Barcelona Wine Bar, Great American Restaurants, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Reston, VA?
Yes — 3 of the 124 open hospitality positions offer remote or hybrid work (2 remote, 1 hybrid).
How do I apply for Hospitality jobs in Reston, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.