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Skills: Customer service, Event coordination, Conference center operations, Facilities support, Communication skills
HEI Hotels & Resorts
Restaurant Server
Pittsburgh, Pennsylvania, United States · On-site
Entry level
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Senior
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Full-time
bachelor degree
Medical coverage, Prescription drug coverage, Health savings account, Dental options, Vision options, Life insurance
Posted 12d ago
~40 hrs/week
Responsibilities
The Guest Services Administrator Senior manages daily conference center operations, including room reservations, setup coordination, and technology support. They also partner with catering teams and vendors to ensure professional execution of meetings and events.
Requirements
Candidates should have a bachelor's degree and experience in hospitality, event coordination, or facilities support. Strong customer service, organizational, and problem-solving skills are essential for this client-facing role.
Full job description
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Guest Services Administrator Senior within PNC's Realty Services organization, you will be based in Pittsburgh, PA
As a Guest Services Administrator Senior, you will play a key role in supporting the day-to-day operations of PNC's full-service Conference Centers. Based in Pittsburgh, PA, this front-facing position serves as a primary point of contact for conference center guests and helps ensure a seamless meeting and event experience.
In this role, you will manage conference room reservations, review meeting requirements, and assign appropriate meeting spaces based on capacity, technology needs, room setup, and location preferences. You'll provide onsite support for conference center operations, respond to guest inquiries, coordinate room setups, maintain supplies and amenities, and assist with basic audio-visual and technology needs.
The position also partners closely with catering teams and external vendors to ensure meetings and events are executed smoothly and professionally. This is a highly collaborative role requiring strong customer service, organizational, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment.
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Ideal Background:
Hospitality, guest services, conference center operations, event coordination, or facilities support experience. Strong customer service and communication skills. Ability to manage multiple requests and priorities simultaneously. Experience working with reservation systems, meeting coordination, or event logistics. Comfortable providing hands-on support in a client-facing environment.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Provides support and assistance for implementation and coordination of planning efforts for line of business initiatives.
Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
Partners with other departments or other functional areas in support of line of business initiatives.
Participates in data collection, research and reporting activities for assigned line of business initiatives.
Under guidance from management, delivers best practices and learning plans that meet business objectives.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning
Competencies
Accuracy and Attention to Detail, Analytical Thinking, Data Gathering and Analysis, Effective Communications, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking
Work Experience
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Language Assessments
No Required or Preferred Language Assessments
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
How many Hospitality jobs are open in Pittsburgh, PA right now?
There are currently 861 open hospitality positions in Pittsburgh, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Pittsburgh, PA?
Companies currently hiring include Compass Group, Aramark Healthcare+, Concord Hospitality Enterprises, Starbucks, Dunkin Donuts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Pittsburgh, PA?
Yes — 16 of the 861 open hospitality positions offer remote or hybrid work (12 remote, 4 hybrid).
How do I apply for Hospitality jobs in Pittsburgh, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.