Miami, Florida, United States · On-site
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career…
Skills: Marketing, Event management, Loyalty programs, Partnership marketing, Co-brand credit card management
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HEI Hotels & ResortsMiami, Florida, United States · On-site
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Miami, Florida, United States · On-site
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Miami, Florida, United States · On-site
$15/hr–$16/hr
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Miami, Florida, United States · On-site
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Miami, Florida, United States · On-site
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Miami, Florida, United States · On-site
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Miami, Florida, United States · On-site
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Miami, Florida, United States · On-site
$88k–$95k/yr
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Miami, Florida, United States · On-site
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Miami, Florida, United States · On-site
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Miami, Florida, United States · On-site
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Skills: Architectural design, Project management, Team leadership, Interior design, Autocad
Miami, Florida, United States · On-site
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Miami, Florida, United States · On-site
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career d…
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Miami, Florida, United States · On-site
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Miami, Florida, United States · On-site
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Miami, Florida, United States · On-site
$20/hr–$30/hr
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The Lead will drive growth and engagement for the co-brand credit card program through onboard acquisition channels and cardholder experiences. They are responsible for optimizing the end-to-end guest journey and executing high-impact acquisition strategies in partnership with cross-functional teams.
Candidates must have a minimum of 5 years of experience in marketing or events, with preference for loyalty or co-brand payment product experience. Proficiency in Excel, PowerPoint, and BI tools is required, along with strong project management and communication skills.
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
The Royal Caribbean Group’s Loyalty & Direct Marketing Team has an exciting career opportunity for a full time Lead, Co-Brand Credit Card – Onboard Acquisition & Experience to the Senior Manager Credit Card & Gift Card Marketing.
The position is onsite and based in Miami, Florida.
The position is also not eligible for work authorization sponsorship.
Position Summary:
The Lead, Co-Brand Credit Card – Onboard Acquisition & Experience is responsible for driving growth and engagement of the co-brand credit card program through onboard acquisition channels and cardholder experiences. This role focuses on maximizing new account acquisitions onboard, optimizing the end-to-end guest journey and redemption, and delivering differentiated cardholder events and experiences that strengthen loyalty and spend.
This role will partner cross-functionally with onboard operations, marketing, loyalty, and bank partners to execute high-impact acquisition strategies and deliver seamless, memorable experiences for cardholders.
Essential Duties and Responsibilities:
Onboard Acquisition Strategy & Execution
Develop and execute onboard acquisition strategies to drive co-brand credit card applications and approvals.
Optimize guest-facing acquisition touchpoints including onboard sales channel, digital placements, and guest communications.
Design and implement compelling onboard offers, messaging, and incentives to increase conversion rates.
Establish KPIs and performance metrics to continuously improve onboard acquisition effectiveness.
Partner with training and operations teams to ensure frontline staff are equipped to effectively promote the co-brand card.
Guest Experience & Redemption Journey
Own and enhance the end-to-end onboard cardholder experience, ensuring awareness and utilization of card benefits.
Partner with contact center and internal partners to remove friction points in the guest journey, address cardholder concerns, and increase satisfaction and engagement with the co-brand program.
Cardholder Engagement & Onboard Events
Develop and deliver onboard experiences and events tailored for co-brand cardholders.
Create differentiated engagement opportunities that encourage top of wallet behavior and reward card engagement.
Partner with onboard teams to plan and execute cardholder events (e.g., special access, curated activities).
Evaluate and optimize event impact on guest satisfaction, spend, and long-term loyalty.
Qualifications, Knowledge and Skills:
Minimum of 5 years experience in marketing and/or events
Loyalty, travel, partnership marketing, or co-brand/payment product experience is a plus
Proficiency in Excel, PowerPoint, BI tools (e.g., Power BI), and AI tools
Demonstrated ownership of initiatives from strategy through execution with strong attention to detail
Clear and confident communicator, with experience presenting to senior stakeholders and large audiences
Self-starter who thrives in a fast-paced, cross-functional environment, including external partners
Skilled project manager capable of managing complex, multi-stakeholder initiatives
Collaborative and influential, with strong relationship management skills
Well-rounded marketer with experience across digital and onboard customer journeys
Highly organized, detail-oriented executor who excels at planning and delivering flawlessly against objectives
Strong business acumen with the ability to identify key opportunities, assess impact, and drive strategic action
Sharp critical thinker with a structured approach to analysis, ability to leverage and manipulate data to inform strategic decisions and enable effective problem-solving
Innovative mindset with willingness to test and learn
Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
At Royal Caribbean Group, we deliver unforgettable vacations to guests who trust us with life’s greatest moments. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Your journey is our journey — chart your own course. Journey with us! Our culture: What sets the Group apart is the multicultural environment we create with employees from over 126 countries. We cultivate a workplace where employees feel they can be themselves, are appreciated because of their differences and are empowered to become part of the fabric of the Group. We have been repeatedly recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies. For us, it’s a simple three-word phrase: Make good choices. Our employees have a commitment to compliance, doing the right thing and integrity. Our brands: Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean, Celebrity Cruises, and Silversea. Royal Caribbean Group is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet traveling to more than 800 destinations worldwide. Our promise: We deliver the best vacation experiences, responsibly. Every one of our values and actions flows from this promise. To operate the safest ships on the seas. To protect the oceans we sail. To put people and communities first in everything we do. Link to the careers page: https://careers.royalcaribbeangroup.com/
Offices: Royal Caribbean Group 1050 Caribbean Way Miami, Miami, Florida 2312, US
There are currently 1,643 open hospitality positions in Miami, FL listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Royal Caribbean Group, Flanigan's Enterprises, Inc., Compass Group, Starbucks, JW Marriott Marquis Miami, among others. Browse the listings above to see every active employer.
Yes — 138 of the 1643 open hospitality positions offer remote or hybrid work (47 remote, 91 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
