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Full-time
high school
Medical coverage, 401(k) matching, Annual performance bonus, Paid time off, Wellness programs
Posted 8d ago
Apply by Sep 3
~40 hrs/week
Responsibilities
The Surveillance Agent is responsible for observing and reporting gaming violations, thefts, and suspicious activities while operating monitor room equipment. They must also participate in court actions, maintain accurate reports, and respond to requests from supervision and other departments.
Requirements
Candidates must be at least 21 years old with a high school diploma or equivalent and proficiency in Microsoft Office applications. The role requires the ability to work rotating shifts, perform physical tasks, and pass necessary licensing and TiPS training.
Full job description
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
Observes and reports any and all gaming violations and/or thefts of company property
Operates monitor room equipment, including basic computer functions
Participates in court actions relating to gaming violations - Learns and uses two card count systems
Learns all games in use and all procedures and cheating indicators of such games
Writes proper reports as needed in a timely manner
Responds to surveillance supervision and gaming control requests
Responds to requests of all other departments when necessary
BRING US YOUR BEST.
Must be at least 21 years of age
High school diploma or equivalent required
Ability to perform basic mathematical and computer functions
Must be proficient in Microsoft applications (Excel, Access, Word)
Ability to effectively and efficiently move around all work areas
Able to work all shifts- (all agents rotate shifts rotate approximately every six months, or as determined by department management)
Must be able to work in low light conditions
Ability to multi-task
Must abide by a non-fraternization policy and confidentiality agreement
Cannot have family members employed at the property
Knowledge of different table games
Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision
The above skills are typically acquired through a minimum of six months of on-the-job training or through closely related experience
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Must successfully complete TiPS training.
Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
Hollywood Columbus Casino & Hotel, operated by PENN Entertainment, is conveniently situated off I-270 West. It operates 24 hours a day, seven days a week. The 160,000 square foot gaming facility boasts a wide range of entertainment options, including slot machines, table games, and the largest poker room in Ohio.
Dining enthusiasts can indulge in a variety of cuisines at the casino’s diverse dining options. From the upscale Final Cut Steakhouse to the casual The Sportsbook Restaurant, Zen Noodle, Dirty Frank’s Hot Dog Palace, Mikey’s Late Night Slice, Wahlburgers, and The Hill Eatery & Lounge, there’s something to satisfy every palate.
In addition to its gaming and dining facilities, Hollywood Columbus also features a 203-room hotel that opened in June 2026. For more information or to explore job opportunities, visit www.pennentertainment.com/columbus.
Offices: 200 Georgesville Road, Columbus, Ohio 43228, US
Guest ServiceDiningEntertainmentPromotions and Special EventsCommunity Serviceand Responsible gaming
How many Hospitality jobs are open in Columbus, OH right now?
There are currently 1,221 open hospitality positions in Columbus, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Columbus, OH?
Companies currently hiring include Compass Group, Caesars Entertainment, Cameron Mitchell Restaurants, Starbucks, Concord Hospitality Enterprises, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Columbus, OH?
Yes — 32 of the 1221 open hospitality positions offer remote or hybrid work (18 remote, 14 hybrid).
How do I apply for Hospitality jobs in Columbus, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.