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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k Company Match, Daily Pay
Posted 46d ago
Apply by Jul 27
~40 hrs/week
Responsibilities
Greet and register guests while managing reservations, payments, and room assignments. Resolve guest complaints and perform bookkeeping activities to ensure overall guest satisfaction.
Requirements
A high school diploma or equivalent is preferred along with required previous customer service experience. Knowledge of Property Management Systems (PMS) is preferred.
Full job description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
Related keywords
PMSGuest ServicesHospitalityFront DeskCustomer SatisfactionBookkeepingOSHAMSDSHotel ManagementReservation System
Visiting a soldier in Annapolis? Our hotel is ten minutes away from the US Naval Academy – with suites available, your family will have plenty of space. We're close to historic downtown Annapolis sites including the Maryland State House, and Washington DC is an hour away.
Offices: 124 Womack Dr, Annapolis, Maryland 21401, US
How many Hospitality jobs are open in Annapolis, MD right now?
There are currently 133 open hospitality positions in Annapolis, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Annapolis, MD?
Companies currently hiring include Atlas Restaurant Group, Wills Group, Brightview Senior Living, Schulte Hospitality Group, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Annapolis, MD?
Yes — 3 of the 133 open hospitality positions offer remote or hybrid work (1 remote, 2 hybrid).
How do I apply for Hospitality jobs in Annapolis, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.