Players Club Representative - Casino Sales & Marketing
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$14/hr–$19/hr
Entry level
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Players Club Representative - Casino Sales & Marketing
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$14/hr–$19/hr
Part-time
high school
Health Insurance, Comprehensive Benefits Package
Posted 37d ago
~40 hrs/week
Responsibilities
Responsible for promoting the Player's Club program, managing guest relations, and issuing complimentary services to mid and high-end guests. The role involves coordinating VIP amenities, handling customer disputes, and performing administrative data entry tasks.
Requirements
Requires a high school diploma or equivalent and basic computer literacy with strong English communication skills. Candidates must be at least 21 years old and obtain necessary gaming licenses and background clearances.
Full job description
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
POSITION SUMMARY:
The incumbent in this position is responsible for the effective communication of the Player’s Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Player’s Club, and promotes the Player’s Club program to guests on the casino floor.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
Service all customers at the customer service booths and VIP room; greet bus arrivals; conduct property tours; and assist in promotional events.
Responsible for providing excellent guest service to mid and high-end guests by providing information pertaining to their comp limits, special services, and amenities available as well as any special targeted player events.
Approve and issue limited comps to mid and high-end rated players based on established guidelines.
Coordinate comp paperwork, including room, food and beverage, special events and transportation for Casino/Executive Host, VIP Services, and casino personnel.
Coordinate reservation responses for special events and necessary accommodations for mid to high-end guests as requested.
Handle difficult customer interactions and directs other customer disputes to the appropriate authority.
Control and monitor access to VIP amenities by tracking each member’s visit.
Keep current with and can execute all player recognition programs (e.g., member card, cash back programs, comping, etc).
Consistently display positive attitude and high service standards.
Respond to customer and co-workers’ inquiries in a prompt and courteous fashion.
Perform data entry, documentation, inventory, and other administrative duties as assigned with accuracy, thoroughness, and speed.
Adhere to all Company and departmental policies, procedures, and practices. Report all irregularities to the appropriate party.
Adheres to all Virginia Gaming Regulations.
Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these skills are typically acquired through a high school diploma or equivalent. This knowledge and these abilities are typically acquired through two months of on-the-job training; or through related customer service work experience. Computer literacy with good oral and written English communication skills required. Excellent phone etiquette and guest relations skills are also required. Multi-lingual skills preferred.
Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
Must successfully pass background check.
Must successfully pass drug screening.
Prior experience in the Gaming industry strongly preferred.
Must be twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.
KNOWLEDGE OF:
Understanding of and experience in the property’s regional gaming market.
Casino marketing functions including, but not limited to data base, advertising and branding.
Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
Pertinent federal, state, and local laws, codes, and regulations.
Cash handling, marketing and sales techniques.
ABILITY TO:
Ability to use card punch machine and slot card computer system in order to read and understand guest information, update guest records, and identify duplicate accounts.
Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Communicate clearly and concisely, both orally and in writing.
Operate various types of office equipment.
Establish and maintain effective working relationships with those contacted in the course of work.
Be flexible to work varying shifts and time schedules as needed.
This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
PAY RANGE:
$14 - $19/Hourly
Related keywords
Casino MarketingPlayer's ClubVIP ServicesGaming RegulationsVirginia LotteryGuest LoyaltyComp LimitsHospitalityCustomer Service BoothDatabase ManagementBrandingGaming IndustryHard Rock Casino
Hard Rock Hotel & Casino Ottawa is Canada’s first fully integrated Hotel, Casino, Dining, and LIVE venue experience.
Industry
Gambling Facilities and Casinos
Company size
501-1,000 employees
Founded
2025
Headquarters
Ottawa, Ontario
LinkedIn followers
5,225
Hard Rock Hotel & Casino Ottawa is Canada’s first fully integrated Hotel, Casino, Dining, and LIVE venue experience. We proudly provide dynamic gaming slot machines (over 1,500 machines), electronic table games, VIP High Limit Gaming, horse harness racing, and entertainment experiences like no other. We're open and 24/7, 365 days a year, and there’s nothing else like it!
19+ | PlaySmart
Based on 303 listings with disclosed salaries, most hospitality jobs in Tennessee pay between $48k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Tennessee right now?
There are currently 7,449 open hospitality positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Tennessee?
Companies currently hiring include Domino's, Compass Group, Starbucks, Marriott International Hotels, Inc., Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Tennessee?
Yes — 107 of the 7449 open hospitality positions offer remote or hybrid work (52 remote, 55 hybrid).
How do I apply for Hospitality jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.