Job Requirements Sweetwater, the nation's #1 online retailer of pro audio gear and musical equipment is seeking an experienced team member to join our Customer Experience team. Our culture is focused on being the best cu…
Position Overview The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Respo…
Skills: Team Leadership, Cash Management, Food Safety, Customer Service, Staff Training
Franciscan Health Lafayette East Campus 1701 S Creasy Ln Lafayette, Indiana 47905 Among Franciscan Health, our Food Service Associate I assembles, serves, and delivers, food and supplies to patient care areas while follo…
Position Overview The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Respo…
Skills: Team Leadership, Cash Management, Food Safety, Customer Service, Employee Training
Position Overview The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Respo…
Skills: Team Leadership, Cash Management, Food Safety, Customer Service, Employee Training
Position Overview The essential functions and position standards of a crew member are listed below. Generally, it is necessary for a crew member to be crossed-trained in at least three stations. Each station does not nec…
Position Overview The essential functions and position standards of a crew member are listed below. Generally, it is necessary for a crew member to be crossed-trained in at least three stations. Each station does not nec…
Position Overview The essential functions and position standards of a crew member are listed below. Generally, it is necessary for a crew member to be crossed-trained in at least three stations. Each station does not nec…
Position Overview The essential functions and position standards of a crew member are listed below. Generally, it is necessary for a crew member to be crossed-trained in at least three stations. Each station does not nec…
Position Overview The essential functions and position standards of a crew member are listed below. Generally, it is necessary for a crew member to be crossed-trained in at least three stations. Each station does not nec…
Job ID: 291334 Store Name/Number: IN-Greenwood (0612) Address:1251 US Highway 31 N, Greenwood, IN 46142, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Position Type: Regular Your R…
Skills: Leadership, Coaching, Client Service, Sales, Team Development
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Food Service Supervisor - Allen County Arena & Expo Center
Fort Wayne, Indiana, United States · On-site
Mid level
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Skills: Staff Supervision, Food Safety, Inventory Management, Scheduling, Training and Mentoring
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Warehouse Worker - Allen County Arena & Expo Center
Fort Wayne, Indiana, United States · On-site
Mid level
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Skills: Inventory Control, FIFO, Forklift Operation, Pallet Jack Operation, Quality Control
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Full-time
bachelor degree
Posted 28d ago
~40 hrs/week
Responsibilities
The Customer Relationship Manager is responsible for resolving customer escalations and creating memorable experiences to drive long-term loyalty. They collaborate with sales and support teams to implement a customer-first culture and track satisfaction metrics.
Requirements
Candidates should have a bachelor's degree or equivalent experience and at least 3 years of experience in customer success, hospitality, or premium service roles. Strong emotional intelligence and a proven ability to handle high-touch VIP relationships are essential.
Full job description
Job Requirements
Sweetwater, the nation's #1 online retailer of pro audio gear and musical equipment is seeking an experienced team member to join our Customer Experience team. Our culture is focused on being the best customer service provider possible every day---and then constantly improving the experience to be even more amazing for our customers. The Customer Relationship Manager will work closely with other teams to own and resolve any customer escalation that is presented to them. In addition, they will also be responsible for creating memorable, standout customer experiences that go beyond de-escalation and will work to drive true loyalty. This role focuses on proactive engagement, emotional connection, and thoughtful service that makes customers feel valued, understood, and genuinely delighted.
Job Responsibilities:
Build meaningful, trust-based relationships that turn customers into enthusiastic advocates.
Proactively identify moments to surprise, delight, and exceed customer expectations.
Serve as the primary point of contact for our Sales team, and key customers, ensuring personalized and consistent experiences.
Own customer escalations with empathy, urgency, and a “make it right and then some” mindset.
Collaborate closely with our sales and support teams to deliver seamless experiences and guidance on how to execute our philosophy to “WOW” the customer.
Design and execute creative customer touch-points (check-ins, follow-ups, appreciation moments).
Capture and act on customer feedback to continuously improve the experience.
Track customer satisfaction, loyalty, and engagement metrics.
Maintain accurate documentation and insights within CRM systems.
Act as a role model and advocate for a customer-first, service-excellence culture.
Qualifications:
Bachelor’s degree or equivalent experience in customer experience, hospitality, business, or communications
3+ years of experience in customer success, relationship management, hospitality, or premium service roles.
Exceptional communication and interpersonal skills. Strong emotional intelligence and ability to read customer needs. Proven ability to turn challenges into positive, memorable experiences
Customer service/call center experience. Background in hospitality, luxury service, or experience-driven industries.
Experience managing high-touch or VIP customer relationships.
Sweetwater "Ideal" Team-Player
WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
Gets Things Done - Great work ethic and moves with a sense of urgency
Obsesses over the Details – committed to paying attention to the details
Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
Develops the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey
We function best as a unified team, so relocation to ourstate-of-the-art campusinFort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!
Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.
Since 1979, Sweetwater has been committed to giving music makers the ultimate shopping experience. Whether our customers are buying their first guitar or building their dream studio, we're committed to being a music gear retailer they can trust.
When you come to work at Sweetwater, you are immediately immersed in a culture that is centered on one mantra: "Do what's right for the customer." And while we're all busy pressing toward that goal, the same holds true regarding the environment we provide for our employees. We have an awesome time working in great surroundings, earning competitive wages, enjoying excellent perks, and living in a great area. We strive to do the right things to facilitate a culture that is not only high performance, but also one that's stimulating and fun to be a part of.
Even with Sweetwater's remarkable growth, the workplace maintains a "small company" feel and a personalized, family-oriented philosophy. From the daily work environment to special occasions, we're always focused on doing what is right for our employees.
Take a virtual tour to see our campus: http://www.sweetwater.com/tour/
Offices: 5501 US Highway 30 W, Fort Wayne, IN 46814, US
Pro AudioMusical InstrumentsLessonsRecording StudioRecordingGuitarsMusicLive SoundLive Sound EquipmentMusic Gear
Based on 243 listings with disclosed salaries, most hospitality jobs in Indiana pay between $45k–$75k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Indiana right now?
There are currently 5,983 open hospitality positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Indiana?
Companies currently hiring include Domino's, Compass Group, Starbucks, Freeland Group Restaurants, Love's Travel Stops, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Indiana?
Yes — 55 of the 5983 open hospitality positions offer remote or hybrid work (38 remote, 17 hybrid).
How do I apply for Hospitality jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.