About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to tra…
Phlebotomist / Administrative Assistant - South Lake Union (Flex)
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About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to tra…
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Skills: Acute Care, Chronic Care Management, Preventive Care, Tele-health, Clinical Procedures
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$25/hr–$28/hr
Full-time
high school, professional certificate
Paid sabbatical, Free One Medical memberships, Employee Assistance Program, Medical insurance, Dental insurance, Vision insurance
Posted 9d ago
~40 hrs/week
Responsibilities
The role involves providing exceptional patient care through venipuncture, clinical support, and administrative tasks such as check-in and insurance verification. You will maintain office standards, manage specimen collection, and assist providers with clerical duties to ensure a seamless patient experience.
Requirements
Candidates must hold an active phlebotomy certification in Washington and possess at least 6 months of relevant experience as a Medical Assistant or Phlebotomist. Proficiency in computer technology and strong customer service and communication skills are required.
Full job description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you’ll likely work on:
Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you’ll need:
An active phlebotomy certification to practice in WA
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
Strong written and verbal communication skills
A High School Diploma or equivalent
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
One Medical is committed to fair and equitable compensation practices
The range for this role is $25.50 to $28.50 per hour based on a standard full-time schedule, with a 1.25 differential for eligible extended hours (working weekends). Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visithttps://www.onemedical.com/careers/
This is a full-time role (40 hours per week) with 8-hour shifts, generally taking place Tuesday through Saturday between 7:00 AM and 7:00 PM. You will be based in our Fremont office, with flex coverage to South Lake Union, Downtown Seattle, and Capitol Hill. Flex means you will support these offices when colleagues are on vacation or out sick, but Fremont will be your home office where you work the majority of the time.
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
Protecting your future for you and your family
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.
Related keywords
PhlebotomistAdministrative AssistantVenipunctureHealthcarePrimary careClinical supportSpecimen collectionPatient experienceMedical AssistantInsurance verificationBillingElectronic Medical RecordSlackG-suiteZoomRingCentral
One Medical challenges the notion that delivering high-quality, accessible health care is unachievable and prohibitively expensive. In fact, we’re working to prove that just the opposite is possible — a system where quality care is affordable and available to everyone.
To bring this vision to life, we rely on people-centered design, smart application of technology, and a team of talented primary care providers who have the time and tools to make the right decisions. The integration of these elements allows us to offer a seamless experience that not only saves our patients time and money but also leads to better health outcomes and happier lives.
Offices: 1 Embarcadero Center, Suite 1900, San Francisco, California 94111, US · 525 Broadway, Santa Monica, California, US · 1790 Broadway, Suite 1802, New York, NY 10017, US · 28 State Street, Suite 2860, Boston, MA 02109, US · 181 West Madison Street, Suite 3825, Chicago, IL 60602, US
Primary Care PhysiciansFamily PhysicansInternal Medicine DoctorsGeneral PractitionersMen's healthWomen's healthFamily MedicineFamily Practice DoctorsMental HealthBehavioral Health
How many Healthcare jobs are open in Seattle, WA right now?
There are currently 2,332 open healthcare positions in Seattle, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Seattle, WA?
Companies currently hiring include UW Medicine, PROVIDENCE MEDICAL INSTITUTE, Seattle Children's, DESC (Downtown Emergency Service Center), Virginia Mason Franciscan Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Seattle, WA?
Yes — 352 of the 2332 open healthcare positions offer remote or hybrid work (135 remote, 217 hybrid).
How do I apply for Healthcare jobs in Seattle, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.