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Full-time
high school, associate degree, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Retirement Account With Employer Match, Tuition Reimbursement
Posted 26d ago
Apply by Jul 8
~35 hrs/week
Responsibilities
The Case Manager conducts client interviews and assessments to develop Independent Living Plans for individuals experiencing homelessness. They coordinate referrals to community resources and advocate for clients to help them transition into permanent housing.
Requirements
A high school diploma is required, though an associate or bachelor's degree in Human Services or Social Work is strongly preferred. Candidates should have at least one year of experience in case management working with complex needs such as substance use or mental health challenges.
Full job description
Overview
Case Manager
Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Case Manager works directly with clients to conduct interviews, evaluate their needs, and collaboratively develop Independent Living Plans. This includes identifying and leveraging community resources, coordinating referrals to services such as healthcare, education, and legal support, and assisting clients in relocating to permanent housing. The role also involves maintaining detailed documentation, monitoring client progress, and advocating on their behalf to help remove barriers to stability and self-sufficiency.
Responsibilities
Build professional relationships with clients and maintain confidentiality
Review client eligibility documents and explore non-shelter alternatives
Create and manage client files and records
Conduct intake interviews and psycho-social assessments
Develop and update Independent Living Plans with short- and long-term goals
Refer clients to permanent housing and community-based services
Support clients in overcoming barriers and advocating for themselves
Track client progress and document updates through regular contact
Follow up with clients and referral agencies to monitor service outcomes
Provide data for required reports (weekly, monthly, quarterly, annual)
Act as a liaison with outside organizations for education, healthcare, childcare, housing, and legal matters
Qualifications
High School Diploma or equivalent required; Associate or Bachelor’s Degree in Human Services, Social Work, or a related field strongly preferred
At least 1 year of experience in case management or social services working with individuals experiencing homelessness, substance use, mental health challenges, or other complex needs
Strong interpersonal skills and the ability to build trust with individuals from diverse backgrounds
Clear and effective communication skills for conducting interviews, documenting progress, and coordinating with external partners
Ability to maintain accurate records and meet reporting deadlines
Commitment to maintaining client confidentiality and adhering to professional ethics
Familiarity with New York City’s housing, healthcare, legal, childcare, and educational resources
Problem-solving skills and a supportive approach to helping clients overcome challenges
Organized and detail-oriented, with the ability to manage multiple responsibilities
Culturally sensitive and responsive to the needs of individuals and families experiencing homelessness
Additional Information
The Case Manager role is a full-time non-exempt role with an hourly rate of $27.03 (annualized at 35 hours a week to $49,209) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement.
This role is located in Clifton, Staten Island and has a schedule of Sunday-Thursday 4pm-12am.
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Related keywords
Transitional HousingHomelessnessSocial ServicesHuman ServicesCase ManagementIndependent Living PlansPsycho-social AssessmentsCommunity ResourcesClient AdvocacyNYC Housing ResourcesMental HealthSubstance Use
Since 1960, Samaritan Daytop Village has been improving the quality of life for New Yorkers facing adversity. We are nationally recognized for our treatment of substance use disorder as well as the veteran-specific approach we pioneered. Our continuum of services also includes health and mental health care, transitional and supportive housing, educational and vocational assistance, peer-assisted recovery, and specialized programs for adolescents, families, and seniors.
Annually, Samaritan Daytop Village serves over 43,000 people at more than 80 programs throughout New York City, Long Island, and the Hudson Valley, and we continue to grow.
In the past year, our organization has grown rapidly - both in staff size and location. We are always looking for dedicated, talented and compassionate individuals who want to make a difference in the lives of others and grow with a leading employer. Visit https://samaritanvillage.org/careers to learn more, or email your resume to [email protected].
Offices: 13802 Queens Blvd, Briarwood, New York 11435, US
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