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Full-time
bachelor degree
Posted 10h ago
Apply by Aug 26
~40 hrs/week
Remote in Taguig, National Capital District, Philippines
Responsibilities
The Vendor Operations Manager provides leadership and oversight for third-party supplier relationships to ensure consistent service delivery within the Client Care Centre. This role is responsible for monitoring vendor performance, enforcing contractual obligations, and driving continuous improvement through effective governance and stakeholder collaboration.
Requirements
Candidates must have a bachelor's degree and at least 2 years of recent management experience supporting a healthcare insurance account. The role requires strong analytical skills, the ability to manage complex stakeholder relationships, and the capability to work in a remote, high-pressure environment.
Full job description
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
OVERALL PURPOSE
The Vendor Manager provides leadership, direction and oversight in managing third-party supplier relationships within a high volume, fast paced client service environment. This role ensures the delivery of consistent and high-quality service experience through vendor partners supporting the Client Care Centre.
The Vendor Manager is accountable for ensuring external vendors meet contractual obligations, performance targets, and service standards aligned with the CCC’s objectives. This includes strong execution of governance frameworks, performance management, and continuous improvement practices to drive optimal outcomes. The role requires close collaboration with internal stakeholders and vendor partners to deliver on key performance metrics and client experience goals.
SPECIFIC ACCOUNTABILITIES
Build and maintain strong working relationships with vendor partners to ensure alignment of expectations and priorities
Monitor vendor performance and ensure service, quality, and productivity targets are achieved and sustained
Analyze performance metrics and ensure timely and appropriate actions are taken to address gaps
Hold vendors accountable for meeting contractual obligations, SLAs, and key performance metrics
Execute vendor governance frameworks including performance reviews, business reviews, and reporting cadence (daily/weekly/monthly)
Partner with internal stakeholders (Operations, QA, WFM, Training, Finance) to ensure seamless delivery of services
Ensure vendors are equipped with the knowledge, training, processes, and tools required to deliver business results
Provide leadership and direction in managing vendor-related escalations and issue resolution
Drive continuous improvement by identifying opportunities for process, efficiency, and cost optimization
Ensure compliance with internal policies, regulatory requirements, and contractual agreements
Support financial oversight including vendor cost management, billing validation, and budget adherence
Foster a partnership culture that promotes accountability, collaboration, and performance excellence
Communicate openly with stakeholders and vendor partners to ensure clarity on initiatives and expectations
Support and actively endorse People, Partnership, Passion and Performance and philosophies
Partner with other areas to promote understanding and knowledge exchange between internal teams and vendor partners
Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.
We provide a wide range of insurance and investment products and services in key markets around the world including Canada, the United States, the United Kingdom, Hong Kong, the Philippines and Indonesia. At Sun Life, we have more than 34,000 employees and 112,900 advisors worldwide.
Websites:
Canada www.sunlife.ca/en/
US www.sunlife.com/us/en/
Vietnam www.sunlife.com.vn
Hong Kong www.sunlife.com.hk
Indonesia www.sunlife.co.id
Malaysia www.sunlife.com.my
Philippines www.sunlife.com.ph
Offices: 18 Hung Luen Road, Hong Kong, HK · 2323 Grand Blvd, Kansas City, MO 64108, US · 1 Sun Life Park, Wellesley Hills, MA 02481, US · 5455 Avenue de Gaspe, Montreal, QC H2T 3B3, CA · 5 Công trường Mê Linh, Ho Chi Minh, Vietnam, Ho Chi Minh City 71006, VN
How many Healthcare jobs are open in Manila, Philippines right now?
There are currently 209 open healthcare positions in Manila, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Manila, Philippines?
Companies currently hiring include Dexcom, Eucalyptus, PwC, iRhythm Technologies, Inc., Thermo Fisher Scientific, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Manila, Philippines?
Yes — 140 of the 209 open healthcare positions offer remote or hybrid work (70 remote, 70 hybrid).
How do I apply for Healthcare jobs in Manila, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.