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Full-time
bachelor degree
Posted 8h ago
~40 hrs/week
Responsibilities
The representative will proactively build a database and contact prospective clients to sell SGS services while managing customer enquiries and proposals. They are also responsible for developing initiatives to ensure a consistent and memorable customer experience across all service channels.
Requirements
Candidates must be college graduates with 3-5 years of experience in sales or customer service roles. Proficiency in CRM tools and Microsoft Office is required, along with excellent verbal and written communication skills.
Full job description
Company Description
SGS is the world's leading Testing, Inspection and Certification company. We are recognized as the global benchmark for sustainability, quality and integrity. With more than 99,000 employees operating a network of over 2,500 offices and laboratories, we provide services that help make the world a better, safer and more interconnected place.
Job Description
Design, deliver and monitor programs geared towards a consistent customer service experience to clients that is truly personal, memorable, and fit the SGS Brand and values.
Proactively build the database and call via phone or other forms of media to offer and successfully sell SGS offerings to prospective clients.
Enquiry management. Ensure all client enquiries (regardless of source) are attended to in an approachable, professional, and prompt manner, including generation of non-routine proposals and coordinating with SGS affiliates, and operations and support teams for non-routine jobs.
Proactively contacts new customers via phone or other media tools to offer SGS services and successfully generate business.
Monitor dormant accounts (6 months inactive or no business being covered by field sales.
Inactive accounts are considered new customer or prospects.
Client experiences management. Develop initiatives and programs geared towards delivery of excellent customer experience regardless of channel (walk-in, phone, web, etc.). This includes establishing and monitoring key customer service KPIs, creation of innovative programs and strategies so that the client experience of SGS is truly personal and memorable that fits the SGS brand.
New client needs identification. Establish ways in which new client needs and market trends are identified, captured and shared to business development and sales teams.
Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate supervisor.
Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
Fulfills the requirements needed in the success of the QHSEE Management System
Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations
Qualifications
College graduate
Minimum of 3-5 years’ work experience in a sales or customer service role, preferably in market and customer information base.
Additional Information
Experience/Technical Knowledge
At least 3 years’ experience in a job that requires very good communication skills and people management skills.
At least 3 years’ experience in a job that requires selling and negotiation
At least 3 years work experience in the field of Agriculture, Food, Healthcare, Pharma is a definite advantage
Proficient in Microsoft Office tools (Word, PowerPoint, Excel, SharePoint)
At least 2 years solid experience in the use of a CRM tool (Oracle, Salesforce, etc.)
Ability to work collaboratively with cross-functional teams and adapt to changing customer demands or priorities.
Language
Excellent verbal and written communication skills (both Filipino and English) with the ability to communicate effectively and professionally with customers and colleagues.
How many Healthcare jobs are open in Makati, Philippines right now?
There are currently 68 open healthcare positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Makati, Philippines?
Companies currently hiring include Imagenet, AIA, Genfinity, Servier Pharmaceuticals, SuperStaff Outsourcing, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Makati, Philippines?
Yes — 22 of the 68 open healthcare positions offer remote or hybrid work (5 remote, 17 hybrid).
How do I apply for Healthcare jobs in Makati, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.