Makati, Metro Manila, Philippines · On-site
QUALITY ASSURANCE LEAD Work Setup: Onsite | Makati Work Hours: Night Shift | 9pm – 5am MNL Reporting to: Training & QA Manager Job Summary The Quality Assurance Lead is responsible for leading the day-to-day Quality Assu…
Skills: Quality Assurance Leadership, Root Cause Analysis, Performance Coaching, Calibration Facilitation, Customer Experience Improvement
Makati, Metro Manila, Philippines · On-site
MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The co…
Skills: Staff Supervision, Healthcare Management, Reporting, Coaching, Expense Monitoring
Makati, Metro Manila, Philippines · On-site
MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The co…
Skills: Dental Charting, Patient Scheduling, Instrument Sterilization, Radiography, Inventory Management
Makati, Metro Manila, Philippines · On-site
MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The co…
Skills: Blood Extraction, Drug Testing, Laboratory Diagnostic Procedures, Specimen Analysis, Quality Control
Makati, Metro Manila, Philippines · On-site
Servier International has been known for its quality and excellence in the fields of science and medicine since 1954. It has extended its presence in 150 countries and has become the 34th largest pharmaceutical group wor…
Skills: Sales Strategy, Promotional Campaign Implementation, Business Development, KOL Management, Account Management
Makati, Metro Manila, Philippines · On-site
Make a difference. Be happy. Grow your career. The RoleThe Account Coordinator will be part of the Enterprise Accounts team and a key resource supporting internal leaders. This role will work closely with the leadership …
Skills: Calendar Management, Executive Support, Project Coordination, Governance Processes, Presentation Design
Makati, Metro Manila, Philippines · Hybrid
Provider Dispute Claims Processor | Potential for Remote Work After Training Work Setup: In‑Office Training Required Location: Makati – Valero Schedule: Monday to Friday (Day Shift, Shifting Hours) Position Summary: We a…
Skills: Provider Dispute Resolution, Claims Adjudication, Medi-Cal Knowledge, Commercial Insurance Claims, CPT Coding
Makati, Metro Manila, Philippines · On-site
PEOPLE OPERATIONS COORDINATOR At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious…
Skills: Onboarding, Offboarding, HRIS Administration, Employee Records Management, Regulatory Compliance
Makati, Metro Manila, Philippines · On-site
At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use…
Skills: Customer Service, Patient Scheduling, HIPAA Compliance, Medical Triage, CRM Documentation
Makati, Metro Manila, Philippines · On-site
MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The co…
Skills: Solution Design, Robotic Process Automation, Artificial Intelligence, Intelligent Document Processing, Process Architecture
Makati, Metro Manila, Philippines · Hybrid
Job Title: Accounting Manager Location: Makati, Valero Schedule: Monday–Friday | 6:00 am - 2:00 pm PH Hours Work Setup: Hybrid About the Role We are looking for an experienced Accounting Manager who is ready to take owne…
Skills: Financial Reporting, Payroll Administration, Tax Compliance, Audit Coordination, Cash Flow Management
Makati, Metro Manila, Philippines · Hybrid
Hospital Claims Team Leader - Potential WFH after Training Location: Makati Employment Type: Full-time Shift: Tuesday to Saturday, 6:00 AM – 2:00 PM (PH Time) Work Setup: Onsite for the first 6 months, with potential wor…
Skills: Hospital Claims Adjudication, Team Leadership, Institutional Billing, UB-04, 837I
Makati, Metro Manila, Philippines · On-site
Job Description Title: Social and Behavior Change Communication (SBCC) Specialist Location: Cotabato City, Philippines Travel: 60-70% of Travel Job Family and Level: T5 - Technical Pre hire checks: This role is classifie…
Skills: Social and Behavior Change Communication, Behavioral Assessment, Audience Segmentation, Grant Management, Communication Material Development
Makati, Metro Manila, Philippines · On-site
Job ID: 2026-22290 Manage administrative work assigned by the lead as a backfill for a full-time employee who is on maternity leave, medical leave, or any other long absence. 6 months contract. Duties & ResponsibilitiesP…
Skills: Health Claims Processing, TPA Bill Processing, Health Screening Pre-approval, Administrative Support, Compliance
Makati, Metro Manila, Philippines · Remote Solely
At Core-VA Solutions, we partner with healthcare organizations and service providers across the U.S., helping build reliable support systems that allow businesses to operate efficiently and scale confidently. Our mission…
Skills: CRM Management, HubSpot, Lead Generation, Business Development, Outbound Client Outreach
Makati, Metro Manila, Philippines · On-site
$36k–$41k/yr
We are seeking a compassionate and relationship-driven Wellness Intake Specialist & Care Coordinator to serve as the first point of contact for prospective patients. This role is ideal for someone who genuinely enjoys he…
Skills: Patient Intake, Insurance Verification, Appointment Scheduling, CRM Management, Patient Coordination
Makati, Metro Manila, Philippines · Hybrid
Job Description Professional Healthcare Representative – Metro Manila THE OPPORTUNITY Exciting opportunity to join an innovative and trusted Global biopharmaceutical business Permanent Full-time opportunity Territory Ass…
Skills: Account Management, Consumer Relations, Customer Analysis, Customer Engagement, Customer Experience Management
Makati, Metro Manila, Philippines · Remote Solely
At Core-VA Solutions, we partner with healthcare organizations and service providers across the U.S., helping build reliable support systems that allow businesses to operate efficiently and scale confidently. Our mission…
Skills: CRM Management, HubSpot, Lead Generation, Business Development, Outbound Client Outreach
Makati, Metro Manila, Philippines · Remote Solely
At Core-VA Solutions, we partner with healthcare organizations and service providers across the U.S., helping build reliable support systems that allow businesses to operate efficiently and scale confidently. Our mission…
Skills: CRM Management, HubSpot, Lead Generation, Business Development, Outbound Client Outreach
Makati, Metro Manila, Philippines · On-site
Title: Project Officer Location: BARMM Travel: Travelling to the project sites is necessary Job Family and Level: T3 - Technical Pre-hire checks: This role is classified as requiring standard pre-employment checks Import…
Skills: Project Implementation, Emergency Health Response, Community Engagement, Monitoring and Evaluation, Report Writing
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Lead the day-to-day Quality Assurance functions to ensure consistent monitoring, evaluation accuracy, and continuous improvement across client programs. Partner with Operations and Training to drive a Zero Error Mindset and enhance overall customer experience.
Requires a bachelor's degree and proven leadership experience in a Contact Center QA environment, preferably within a BPO. Must possess strong analytical skills, experience with Quality Improvement Plans, and the ability to coach Quality Analysts.
QUALITY ASSURANCE LEAD
Work Setup: Onsite | Makati
Work Hours: Night Shift | 9pm – 5am MNL
Reporting to: Training & QA Manager
Job Summary
The Quality Assurance Lead is responsible for leading the day-to-day Quality Assurance function, ensuring consistent quality monitoring, evaluation accuracy, and continuous improvement across assigned client programs. This role partners closely with Operations, Training, and clients to improve quality performance, enhance the customer experience, and foster Imagenet's Zero Error Mindset by promoting accuracy, accountability, prevention, and continuous improvement.
The QA Lead analyzes quality trends, conducts root cause analysis, facilitates calibrations, coaches Quality Analysts, and develops actionable quality improvement plans that help exceed client expectations and achieve operational excellence.
Key Responsibilities
Lead Quality Operations
Drive Customer Experience Improvements
Analyze Performance & Deliver Insights
Partner with Operations & Clients
Lead & Develop the Quality Team
Quality Productivity & Reporting
Required Qualifications
What We Offer:
COMPANY OVERVIEW
Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to
healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims
adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in
enhancing engagement and satisfaction with plans’ members and providers.
The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing
overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of
claims and multiples of related structured and unstructured data elements within these claims annually. The
company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability,
governance and automation of claims operations for its clients.
Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned
global delivery center in the Philippines.
Reduce Costs, Achieve Compliance Through AI-Enabled Digital Mailroom, Claims, Member Comms & Contact Center Solutions
Imagenet is a fast-growing, global company that reduces costs, improves quality, and achieves compliance for payers through our proprietary software + flexible onshore/offshore services. We manage all document types and streamline complex workflows across Digital Mailroom, Claims Processing, Member Communications & Reconciliation, and Contact Center Services. Our core is Intelligent Document Processing (IDP) applied to payer operations: intake, classification, data extraction, validation/QC, and exception handling that convert both structured and unstructured submissions into automation-ready data and auditable outcomes. What we deliver • Digital Mailroom (SaaS or BPaaS): omni-channel intake, AI-assisted classification/extraction, QC, and exception handling—delivered as Managed Digital Mailroom, Hybrid Mailroom, or Mailroom Software. • Claims Adjudication (BPO): governed worklists, SLAs, and QA oversight to process complex claims and adjustments efficiently and accurately. • Member Communications & Reconciliation (SaaS or BPaaS): CCM updates/creation, reconciliation, content governance, and regulatory alignment. • Contact Center (BPO): payer-trained teams supported by knowledge and workflow assistance across phone, email, chat, and back-office tasks. How We Help: Lower cost, higher accuracy, faster cycle times, and stronger compliance. We operate with clear SLAs, audit trails, and HIPAA-aligned practices. Capacity scales to meet seasonal or program surges while maintaining quality. Delivery Model: We’re a software-and-services partner: SaaS where software is the best lever; managed operations where scale and governance accelerate outcomes—both powered by the same IDP foundation. Plans can adopt what fits today and evolve over time without switching vendors.
Offices: 10014 N Dale Mabry Hwy, 110, Tampa, Florida 33618, US · 5401 West Kennedy Blvd. Suite 150, Tampa, Florida 33609, US · 2330 W. Mission Lane, Suite 1, Phoenix, Arizona 85021, US · 22408 66th Ave S, Kent, WA 98032, US · 9 Spectrum Pointe Drive, Lake Forest, CA 92630, US
There are currently 68 open healthcare positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Imagenet, AIA, Genfinity, Servier Pharmaceuticals, SuperStaff Outsourcing, among others. Browse the listings above to see every active employer.
Yes — 22 of the 68 open healthcare positions offer remote or hybrid work (5 remote, 17 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
