London, England, United Kingdom · Hybrid
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Skills: Client Success Strategy, Account Management, Net Revenue Retention, Churn Reduction, B2B SaaS
London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
Healf is Europe's fastest-growing company. Number one on the FT1000, number one on the Sifted 100. From £1m to over £100m in under three years, with a small, talent-dense team and an electric culture with day one founder…
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London, England, United Kingdom · Hybrid
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MAN v FAT provide year-round men’s weight loss and wellbeing communities in the form of Football & Rugby clubs. They’re exclusively designed for men with a BMI of 27.5 and above’ Launched in 2016 by male weight loss spec…
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Kent, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · Hybrid
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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Lead the global Client Success strategy to drive retention, growth, and long-term value across the customer base. Manage the operating model and lead a high-performing team to ensure exceptional client experiences and measurable outcomes.
Requires significant leadership experience in Client Success or Account Management within B2B SaaS, specifically focusing on NRR and churn reduction in enterprise environments. Experience scaling teams and managing global enterprise relationships is essential.
Location: UK Based, Remote-first (with monthly travel to London)
At Unmind, we're here to create better mental health.
We believe mental health should be a source of strength, not struggle – for people, teams, and entire organisations.
We combine science, technology, and human care to help companies like Uber, Disney, Major League Baseball, and the NHS improve mental health and drive performance.
Now we’re looking for more brilliant people to help us do it.
We’re building a company where ambition and empathy go hand in hand.
Outpace the rest – Move fast. Deliver excellence.
Stronger together – We go further, faster, together.
Client first – We win, when our clients win.
We're building a place where everyone feels seen, heard, and supported – and where difference is celebrated.
If you need adjustments during the process, tell us when you apply or email [email protected].
Learn more about how we hire and our commitment to equity in our Candidate FAQ →
The success of our clients is fundamental to Unmind's success. As VP, Client Success, you'll lead the strategy, team, and operating model that drives retention, growth, and long-term client value across our global customer base.
As a member of the commercial leadership team, you'll shape how Unmind partners with clients, ensuring we deliver exceptional experiences, measurable outcomes, and lasting relationships.
Define and execute Unmind's global Client Success strategy, with a focus on improving retention, strengthening customer health, and growing Net Revenue Retention (NRR).
Build and embed the frameworks, processes, and operating rhythms that help the team manage customer relationships consistently, proactively, and at scale.
Use data and customer insight to identify risk, surface opportunities, and ensure the team is focused on the actions that drive the greatest customer and commercial impact.
Develop strong executive relationships with strategic clients, acting as a trusted advisor, senior sponsor, and escalation point where needed.
Partner closely with Sales, Product, Marketing, and Finance to align customer outcomes with commercial priorities, product direction, and business planning.
Lead, coach, and develop a high-performing global Client Success team, creating clarity, accountability, and a culture of continuous improvement.
In the spirit of equity and continuous growth, we invite you to remove education from your CV. Qualifications are not a factor in our decision-making. However, some experience in the following is important for this position:
Significant leadership experience within Client Success, Account Management, or a related customer-facing function in B2B SaaS.
A proven track record of improving retention, reducing churn, and growing Net Revenue Retention (NRR) within enterprise environments.
Experience building and scaling high-performing teams, operating models, and customer success processes.
Strong commercial acumen, with experience partnering closely with Sales and owning customer growth outcomes.
Exceptional stakeholder management and communication skills, with the ability to influence senior leaders internally and externally.
Experience leading global teams and managing complex enterprise customer relationships.
Experience within HR technology, HealthTech, wellbeing, or other people-focused technology businesses.
Experience operating in a high-growth or scale-up environment.
We believe wellbeing and performance go hand-in-hand – and we build our environment to support both.
A few highlights:
✅ Private medical for you & your family
✅ Equity in Unmind
✅ Generous gender-neutral parental leave
✅ 25 days holiday + birthday + celebration days
✅ Revive & Thrive Days – company-wide Friday off monthly
✅ Flexible working + early Friday summers
✅ Remote-first within the UK, with monthly in-person meet-ups and access to a London co-working space
✅ Annual learning budget + learning leave
✅ Free weekly therapy or coaching sessions
✅ Wellbeing support via WellHub & Bippit
See all benefits on our Careers Page →
Building mentally healthy businesses
Unmind is your mental health partner for enterprise transformation. We deliver a complete mental health ecosystem – blending science, technology, and human support – to help organizations build adaptable, resilient teams and sustainable performance cultures. Because transformation without human support is a business risk. Unmind helps leaders turn mental health into a strategic advantage. We partner with some of the world’s biggest brands – including Major League Baseball, Nationwide, Disney, Standard Chartered, and British Airways – to give over 3 million people the right support at the right time.
Offices: 180 Borough High Street, London, England, GB · Lincoln Building, 45 N Broad Street, Ridgewood, New Jersey NJ 07450, US · 5 Martin Place, L14, Sydney, 2000, AU
There are currently 937 open healthcare positions in London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include PureGym, Novartis, HCA Healthcare UK, The Gym Group, CCH Group, among others. Browse the listings above to see every active employer.
Yes — 444 of the 937 open healthcare positions offer remote or hybrid work (59 remote, 385 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
