Indianapolis, Indiana, United States · On-site
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Indianapolis, Indiana, United States · On-site
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Indianapolis, Indiana, United States · On-site
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Indianapolis, Indiana, United States · On-site
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Indianapolis, Indiana, United States · On-site
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Indianapolis, Indiana, United States · On-site
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Indianapolis, Indiana, United States · On-site
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Indianapolis, Indiana, United States · On-site
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Franciscan Alliance, Inc.Indianapolis, Indiana, United States · On-site
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Indianapolis, Indiana, United States · On-site
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Indianapolis, Indiana, United States • On-site
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Responsible for the installation, repair, and maintenance of dental equipment in practitioner offices with a focus on customer satisfaction. The role involves managing complex installation cases, leading junior technicians, and maintaining detailed service reports.
Requires 3 to 5 years of dental industry experience with a strong mechanical background and customer service skills. A high school diploma is required, while an associate degree or technical certification is preferred.
This position is responsible for the installation of all equipment in the practitioner’s office with a focus on excellent customer service. Work with supervisor to improve customer service skills, develop ability to use provided support tools, and increase product knowledge. Drive installation success that improves customer satisfaction, maximizes customer retention, and increases profitability. Manage more complex installation cases, troubleshoot and resolve issues at a higher level and support additional products.
KEY RESPONSIBILITIES:
Provides repair and installation services to our customers in a courteous and professional manner. May also provide installation services to customers on an as needed basis.
Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
Can work independently and manage all on site installation, repair maintenance and test tasks.
Understands various stages of install projects and steps necessary to stay on track and within timeline. Ability to shift gears and work in multiple areas of a project, depending on the demand/scope of project.
Run small stand-alone jobs as a project lead for equipment (e.g. mechanical room installs or upgrades, sterilization centers, single operatory expansions or replacement equipment items throughout office).
Provide direction and supervision of a level 1 Installer while working on a project.
Complete more complex equipment installation such as IO x-ray, Dry Vacuum, and ceiling mounted equipment without direction or supervision.
Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
Maintains and manages proper levels of inventory in van.
May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided
Produces timely and detailed service reports.
Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
Participates in special projects and performs other duties as required.
Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
Intermediate knowledge of hydraulics, mechanical and electrical systems
Ability to lead installations
Must work well independently
Intermediate troubleshooting skills
Proven ability to work with confidential information
Ability to present preventative maintenance to customer
Independent self-starter
Intermediate computer skills
Interpersonal/ communication skills
Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)
Proven ability to work with confidential information
Typically, 3 to 5 years of dental industry experience with demonstrated proficiency, strong mechanical background and customer service background.
Typically, High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.
The Equipment Install Technician (EIT) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
Fraud Alert
Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.
Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.
No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.
Rely On Us.
Henry Schein, Inc. (Nasdaq: HSIC) is a products, services, and technology platforms company for healthcare customers. With more than 25,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental laboratories, government and institutional healthcare clinics, as well as other alternate care sites. Henry Schein operates through a centralized and automated distribution network, with a selection of more than 300,000 branded products and Henry Schein corporate brand products in our distribution centers. A FORTUNE 500 Company and a member of the S&P 500® index, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 34 countries and territories. The Company's sales reached $13.2 billion in 2025, and have grown at a compound annual rate of approximately 11.0 percent since Henry Schein became a public company in 1995.
Offices: 135 Duryea Road, Melville, NY 11747, US
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