Description GENERAL SUMMARY Work Location: 5215 N California suite 803 Chicago IL 60625Travel required to locations in Skokie, IL & on Halsted St, ChicagoStarting range: $18.00-20.00Full-Time, Monday-Friday. No weekends …
Skills: Customer Service, Patient Registration, Scheduling, Insurance Verification, Medical Billing
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Be a part of a world-class academic healthcare system, UChicago Medicine, as our Lactation Consultant with our perinatal team at our Comer Children's Hospital. The Lactation Consultant is a member of the nursing staff wh…
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$18/hr–$20/hr
Full-time
high school
Health insurance, Dental insurance, Vision insurance, Life Insurance, Pet Insurance, Health savings account
Posted 45d ago
~40 hrs/week
Responsibilities
The Patient Service Representative manages the front-desk experience by greeting patients, scheduling appointments, and coordinating the intake and checkout process. They are also responsible for verifying insurance, collecting payments, and maintaining accurate medical records.
Requirements
A high school diploma is required, and 1-3 years of customer service experience is mandatory. Experience in a medical office, specifically urology, and knowledge of CPT/ICD-10 coding are preferred.
Full job description
Description
GENERAL SUMMARY
Work Location: 5215 N California suite 803 Chicago IL 60625
Travel required to locations in Skokie, IL & on Halsted St, Chicago
Starting range: $18.00-20.00
Full-Time, Monday-Friday. No weekends or nights at this time!
a dynamic environment with a strong team dedicated to providing the highest level of patient care.
We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!
Benefits:
Health insurance
Dental insurance
Vision insurance
Life Insurance
Pet Insurance
Health savings account
Paid sick time
Paid time off
Paid holidays
Profit sharing
Retirement plan
The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
Welcomes and greets all patients and visitors, in person or over the phone.
Is responsible for keeping the front desk area clean and organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Performs other position related duties as assigned.
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
N/A
KNOWLEDGE | SKILLS | ABILITIES
Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.
Requirements
EDUCATION REQUIREMENTS
High School Diploma or equivalent required.
Some college work preferred.
EXPERIENCE REQUIREMENTS
Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
How many Healthcare jobs are open in Chicago, IL right now?
There are currently 4,744 open healthcare positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Chicago, IL?
Companies currently hiring include Northwestern Medicine, UChicago Medicine Ingalls Memorial, Ann & Robert H. Lurie Children's Hospital of Chicago, Cook County Government, American Addiction Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Chicago, IL?
Yes — 913 of the 4744 open healthcare positions offer remote or hybrid work (357 remote, 556 hybrid).
How do I apply for Healthcare jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.