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Auckland, Auckland, New Zealand · Hybrid
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand · On-site
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Auckland, Auckland, New Zealand • On-site
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Answer emergency 111 calls to provide compassionate care and deliver life-saving scripted instructions such as CPR. Coordinate medical resources and input critical patient information into the dispatch system to prioritize responses.
Candidates must be New Zealand Citizens or Permanent Residents with experience in fast-paced, people-focused roles. Strong computer literacy, resilience in high-pressure situations, and the ability to follow structured procedures are essential.
Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.
As an Emergency Medical Dispatcher (Call Handler), you’ll be the calm, reassuring voice for people experiencing medical emergencies. Every call is different, and while you may not always know the outcome, you can be confident that your support has made a meaningful difference to someone.
Based on-site in our Integrated Operations Centre (IOC) in Mt Wellington, you'll be part of our dedicated team who play a vital role in managing and triaging 111 calls and coordinating resources across Aotearoa - 24 hours a day, 365 days a year.
To set you up for success in this rewarding role, we provide comprehensive training, ongoing coaching, and wellbeing support so you can make a meaningful difference in our communities.
You'll work a rotating 4 days on, 4 days off roster (4x4 DDNN), consisting of two 12-hour day shifts (0630-1830) followed by two 12-hour night shifts (1830-0630). This averages 42 hours per week.
As part of a 24/7 emergency service, shifts include nights, weekends, public holidays, Christmas, and birthdays. Our roster offers certainty as you’ll know your schedule well in advance, making it easier to plan holidays, family commitments, and life outside of work.
To find out more about why you’ll love working here and what benefits we offer, visit our careers website.
We're always looking for great people! We have regular recruitment intakes throughout the year.
Our next cohort commences mid November (Note: training will continue through the holiday period). If this intake doesn't suit, we'd still love to hear from you. Simply submit an expression of interest through our careers website for future opportunities.
Our recruitment process includes several stages and can take some time to complete. We really appreciate your patience and commitment throughout the journey.
Me pēhea te tuku tono - How to apply:
Click “I’m interested” before applications close at midnight on Thursday 23rd July.
(Please ensure you upload a CV with your application to be considered for this role)
For more information, please contact Jess McKenzie at 0800STJOHN ext 8095 for a confidential discussion.
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.
E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.
If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.
Our Hato Hone St John people are passionate about serving their communities and caring for fellow New Zealanders. We are a charity and have a volunteer ethos, with paid and volunteer members working side by side towards our mission: We step forward, when help is needed. For better. For life. Ka tū ake, hei kaiāwhina. Mō te pai. Mō te orange. Local and global Hato Hone St John was founded in New Zealand in 1885 and is a part of the fabric of all communities throughout Aotearoa. St John is well known around the world for helping enrich the health and wellbeing of global communities. Although we operate and are funded entirely independently here in New Zealand, we’re proud to be a part of this important and long established Order. Enhancing health and wellbeing Those who work for Hato Hone St John are driven by the desire to help their local communities by providing essential health-related services. Our values - Whakaaro nui (We have open minds), Mahi tika (Do the right thing), Piritaha (We stand side by side), Mahi pono (We are straight up) and Whakapai ake (We make it better) - help us to achieve our vision of 'enhanced health and well-being for all New Zealanders'. Hato Hone St John is at the frontline of medical response providing Ambulance Services throughout New Zealand. We’re also part of the broader landscape of health and social care, through our provision of first aid training, event medical services, medical alarms, youth programmes and a wide range of community programmes.
Offices: 600 Great South Rd, Auckland, 1051, NZ · 63-65 Seddon Road, Private Bag 3215, Hamilton, Waikato 3240, NZ · PO Box 1443, Christchurch, Canterbury 8140, NZ · 55 Waterloo Quay, P O Box 10043, Wellington, 6143, NZ
There are currently 161 open healthcare positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Hato Hone St John, Abano Healthcare Group, Faculty of Medical and Health Sciences, University of Auckland, Southern Cross Health Insurance, Radius Care, among others. Browse the listings above to see every active employer.
Yes — 44 of the 161 open healthcare positions offer remote or hybrid work (6 remote, 38 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
