Healthcare Jobs in Auckland, New Zealand (Now Hiring) — 161 open

This role will work alongside Account Managers in our Health & Benefits team and will be part of the team that provides contact for member services for group life and health insurance clients. Key areas of accountability will include all aspects of member services for clients and their employees, assistance with claims and underwriting management, client database management, and liaison with insurers. 

The Role

• Working with the account managers, help manage claims progress, including answering client 
  enquiries and arranging the completion of claim forms and filing claims with insurers
  • Monitor & confirm that clients are in receipt of claims settlements, either direct from insurer or 
  through WTW
  • Help manage the underwriting process for top-ups and voluntary covers through liaison with 
  clients and insurers, including providing quotes for voluntary applications
  • Assisting with annual renewal request, updates, completion letters and submitting to insurers
  • Follow up insurers in relation to renewals, applications & checking renewal data
  • Managing the overall health care plan requirements within the team and liaising with the medical 
  providers
  • Managing the medical onboarding, leaving and other queries where required
  • Managing member enquiries via email and phone
  • Invoice and manage insurer commissions
  • Keep internal client databases up to date