Company Description Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and acc…
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$70k–$102k/yr
Full-time
bachelor degree
Posted 28d ago
~40 hrs/week
Responsibilities
Provide high-touch operational support to key accounts by navigating EMR systems to resolve clinical data issues and managing case progression. Coordinate tissue procurement, pathology report reviews, and clinical documentation while serving as the primary liaison between clients and internal teams.
Requirements
Requires a Bachelor's degree and 5+ years of experience in Biotechnology, Lifesciences, or Healthcare working with providers. Must be proficient in EMR systems (Epic, Cerner) and HIPAA compliance, and must reside in the Memphis area.
Full job description
Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Position Summary:
The Client Services Key Account Specialist is responsible for delivering high-touch, operationally rigorous support to Guardant Health’s Key Accounts. This role ensures timely case resolution, accurate clinical documentation, and proactive account management while serving as a trusted liaison between clients and internal teams.
The individual in this role must be detail-oriented, operationally disciplined, and comfortable navigating EMR systems and complex clinical workflows. Success requires strong communication skills, accountability, and the ability to collaborate cross-functionally to drive scalable, repeatable solutions.
In this role, the Client Services Key Account Specialist is responsible for delivering exceptional customer service to Guardant Health’s Key Accounts. They will be navigating EMR systems to extract and resolve clinical data issues, managing client communications and supporting account-level needs. They also coordinate repeat orders, critical clinical documentation processes, including follow up on Advance Beneficiary Notices (ABNs), tissue procurement, and pathology report review. This position requires strong attention to detail, a proactive approach to problem solving and the ability to collaborate effectively across teams.
Essential Duties and Responsibilities
EMR Navigation & Case Resolution
Access and navigate client/provider EMR systems (e.g., Epic, Cerner) to retrieve patient and clinical data.
Identify and resolve missing, incomplete, or incorrect information impacting case processing.
Identify repeat order time points and coordinate sample collection with the clinical team.
Document findings, actions taken, and resolutions in internal systems with precision and compliance.
Escalate systemic issues appropriately and contribute to process improvements.
Key Account Client Support
Serve as the primary point of contact for assigned Key Accounts (remote and in-person as needed).
Provide proactive order follow-ups and reminders to ensure timely case progression.
Respond to client inquiries clearly, professionally, and with urgency.
Manage customer data requests in alignment with compliance and privacy standards.
Address account-level concerns and coordinate resolution with cross-functional partners.
Tissue Procurement & Clinical Coordination
Manage and track tissue sample requests from initiation through receipt and documentation.
Coordinate shipping, pathology lab communication, and internal follow-ups.
Review pathology reports to extract relevant clinical information and support case resolution.
Support and reconcile Advance Beneficiary Notices (ABNs) and other required clinical documentation.
Ensure all documentation meets HIPAA and internal compliance standards.
Partner with Sales, Client Services, Marketing, Billing, Software, and Clinical Operations to support account needs.
Participate in ongoing training to remain current on EMR systems, client protocols, and regulatory requirements.
Contribute to scalable workflow improvements and operational best practices.
Support strategic discussions with internal and external stakeholders when needed.
Qualifications:
Bachelor’s degree required.
Background in Biotechnology, Lifesciences, Healthcare with 5+ years of relevant experience working with healthcare providers and crossfunctional teams is required.
Prior field experience strongly preferred.
Experience working in or with EMR systems (Epic, Cerner, etc.) preferred.
Demonstrated experience handling PHI and working within HIPAA compliance standards.
Proven ability to communicate complex clinical or operational topics clearly.
Strong cross-functional collaboration skills.
High attention to detail with the ability to manage multiple concurrent tasks.
Experience generating and interpreting reports to support customer needs.
Proficiency in Salesforce, Microsoft Office Suite, JIRA, or comparable systems.
Has to live in the Memphis Area.
Ability to travel to assigned accounts as required.
AI & Digital Fluency
Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.
Hybrid Work Model:This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.
Primary Location: Remote-USA-TN
Primary Location Base Pay Range: $69,785 - $95,965
Other US Location(s) Base Pay Range: $69,785 - $95,965
If the role is performed in Colorado, the pay range for this job is: $73,890 - $101,610
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [email protected]
A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.
Guardant Health is a leading precision medicine company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, we're transforming patient care by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant® tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer.
Important Note for Job Applicants:
Guardant Health is aware of recruiting scams where unauthorized individuals use the company's name in fraudulent emails, job postings, and social media messages. Please note that Guardant Health will never ask for money or credit card information during the job application process, nor does the company communicate with candidates via online chatrooms or personal email accounts such as Gmail or Hotmail.
Offices: 3100 Hanover Street, Palo Alto, California 94304, US · 505 Penobscot Dr., Redwood City, California 94063, US · 720 3rd Ave, Suite 2100, Seattle, Washington 98104, US · 480 Wildwood Forest Dr, Suite 600, Spring, Texas 77380, US · 10578 Science Center Drive, Suite 100, San Diego, California 92121, US
Health DiagnosticsHealth CareOncologyBiotechnologyTherapeutics
Based on 1129 listings with disclosed salaries, most healthcare jobs in Tennessee pay between $63k–$154k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Tennessee right now?
There are currently 12,659 open healthcare positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Tennessee?
Companies currently hiring include Ascension, Covenant Health, Vanderbilt University Medical Center, Erlanger, Baptist Memorial Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Tennessee?
Yes — 1249 of the 12659 open healthcare positions offer remote or hybrid work (685 remote, 564 hybrid).
How do I apply for Healthcare jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.