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Full-time
bachelor degree
Posted 10d ago
~40 hrs/week
Remote in Georgia, United States
Responsibilities
The Client Success Manager II acts as a primary advocate for enterprise clients, ensuring satisfaction, retention, and the achievement of strategic business objectives. They manage client portfolios, facilitate governance and operational reviews, and drive solution adoption to maximize value from the NextGen investment.
Requirements
Candidates must possess a bachelor's degree in a relevant field and at least 8 years of experience in account management, sales, or services. A minimum of 6 years of experience in Healthcare Information Technology and specific experience with NextGen solutions is required.
Full job description
Job Description:
The Client Success Manager II serves as an advocate with primary responsibility for the overall satisfaction and retention for assigned enterprise client base. This role collaborates with subject matter experts and key stakeholders to achieve vision, objectives, and development of client strategy. This role will initiate, cultivate relationships with customer decision-makers, C-suite and key physician champions as well as internal stakeholders to forward NextGen Healthcare and client goals.
Manage a portfolio of Mid-Market and Enterprise clients, including large and strategic accounts, serving as a trusted advisor and point of escalation.
Facilitate collaboration with internal teams and client executives to establish a shared vision, strategic objectives, and measurable annual goals.
Lead cross-functional initiatives that align with client priorities and drive business outcomes through effective strategy execution.
Build and maintain strong relationships with client decision-makers, including C-suite leaders and key physician champions, to advance shared objectives.
Establish and manage a structured cadence of governance, risk management, operational reviews, and communications to ensure delivery excellence and fulfillment of contractual commitments.
Identify and communicate growth opportunities within existing accounts to support client success and revenue expansion.
Plan and facilitate regular business reviews (weekly, monthly, quarterly) with clients and relevant internal subject matter experts to track progress and optimize strategic alignment.
Use client utilization data to identify areas for improved adoption and help clients realize maximum value from their NextGen investment.
Monitor all aspects of the client experience—project progress, solution adoption, SLA compliance, and goal achievement—while maintaining a centralized client “notebook” for reference.
Ensure successful implementation and adoption of all purchased solutions, supporting full value realization.
Proactively assess client health across financial, operational, and risk dimensions, implementing mitigation strategies as needed.
Provide “voice of the customer” input to product and service teams, contributing to innovation and the development of new offerings.
Perform additional duties as required to support the overall success of client relationships and organizational goals.
Perform other duties that support the overall objective of the position.
Education Required:
Bachelor’s degree in business administration/management, healthcare administration/management.
Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
8 years’ account management, sales, services, or related field.
6 years’ Healthcare Information Technology (HIT) vendor experience.
6 years’ Healthcare experience in ambulatory or health system.
6 years’ NextGen experience.
Successfully managed large multi-million-dollar clients’ enterprise software systems and solutions.
Proven success improving overall client satisfaction, retention and business growth of clients.
Strong command of the NextGen portfolio of solutions or comparable vendor, or former client.
Knowledge, Skills & Abilities:
Knowledge of: Strong change management knowledge and skills. Strong working knowledge of solutions, business models, business problems and strategic goals. Client-facing, complex, account management and business operations acumen.
Skill in: Client-focus with excellent communication & interpersonal skills. Executive-Level presentation skills. Strong Project/Account management skills with the ability to manage multiple client engagements and projects concurrently. Advanced critical thinking and problem-solving skills.
Ability to: Ability to assess a situation, identify next steps, implement an action plan and hold others accountable to deliverables and deadlines; analyze client challenges and provide consultative support; establish productive, professional relationships internally and with key personnel in potential client's organization; work cross-functionally, and actively seek, develop, and proactively contribute to collaborative relationships. Work autonomously, receiving little to no instruction on daily work.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
NextGen delivers transformative solutions to our National Security customers.
Industry
Technology, Information and Internet
Company size
201-500 employees
Founded
2011
Headquarters
Morgantown, West Virginia
LinkedIn followers
53,259
NextGen Federal Systems is a mission-focused technology solutions provider dedicated to delivering innovation, speed, and value to our defense, intelligence, and commercial customers. We specialize in advanced digital engineering, software development, modeling and simulation, artificial intelligence, and data-driven solutions that help our partners solve their most complex challenges. With a team of experienced professionals and a culture rooted in collaboration, agility, and technical excellence, NextGen is committed to enabling mission success and driving innovation that shapes the future of national security and beyond.
NextGen utilizes a mixed model consisting of Services and Solution Development in support of customer goals. Our core areas of expertise include Modern Software Engineering, AI/ML, Digital Engineering, and Complex Mission Support. NextGen obtained ISO 9001 certification and achieved CMMI-DEV and CMMI-SVC Level 3 appraisal. Recent and steady growth led to our recognition by INC 5000 as the fastest-growing company in the US in nine out of the last ten years. NextGen has offices in Aberdeen, MD; Dayton, OH; O’Fallon, IL, and Morgantown, WV.
We understand the paradigm shift of doing more with less; developing, operating, and supporting complex systems and missions while keeping pace with changing technologies; and providing high-quality working solutions to analysts and warfighters supporting the Federal Government. We aggressively manage internal costs to ensure competitive salaries for top talent while ensuring cost-effective delivery to our customers. As the demand for quality increases, NextGen is well-positioned to tackle the most intricate challenges facing the defense and intelligence communities today.
Offices: 1399 Stewartstown Rd, Suite 350, Morgantown, West Virginia 26505, US · 4694 Millennium Dr, Suite 350, Belcamp, Maryland 21017, US · 4031 Colonel Glenn Hwy, Suite T-101, Beavercreek, Ohio 45431, US · 1014 Cheat Rd, Morgantown, West Virginia 26508, US · 3 Eagle Center, Suite 4, O'Fallon, Illinois 62269, US
C4ISR Software & Systems DevelopmentInformation AssuranceGeospatial Information SystemsModeling & SimulationCloud & Mobile Application DevelopmentData Warehousing & Business IntelligenceSystems Integration & TestingSoftware DevelopmentSoftware EngineeringSystems Integration
Based on 1577 listings with disclosed salaries, most healthcare jobs in Georgia pay between $72k–$163k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Georgia right now?
There are currently 17,442 open healthcare positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Georgia?
Companies currently hiring include PruittHealth, Northside Hospital, Piedmont HealthCare, Emory Healthcare, Wellstar Health System, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Georgia?
Yes — 1498 of the 17442 open healthcare positions offer remote or hybrid work (573 remote, 925 hybrid).
How do I apply for Healthcare jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.