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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Employer Paid Basic Life Insurance, AD&D Insurance, Voluntary Life Insurance
Posted 17d ago
~40 hrs/week
Remote in Arizona, United States
Responsibilities
The role involves resolving technical issues for clients via phone, email, and help desk tickets. It focuses on providing exceptional customer service and guided troubleshooting to ensure device functionality.
Requirements
A high school diploma is required along with strong communication and active listening skills. Candidates must possess basic technology familiarity and the ability to handle customer inquiries with patience and empathy.
Full job description
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
This position is responsible for resolving technical issues and delivering support to clients and customers. The position encompasses managing various communication channels, including inbound and outbound phone calls, emails, help desk tickets, reports, and maintenance signals from devices. The primary focus is on providing exceptional customer service by ensuring a clear understanding of technology and addressing any related questions.
This role…
Manages a moderate volume of inbound and outbound calls, providing a supportive and positive customer service experience.
Accurately records details of calls, dispatches, and messages, with guidance from team members.
Collaborates with experienced team members to research, investigate, and respond to technical issues and complaints in a timely and efficient manner.
Addresses basic technology-related queries and seek guidance to appropriately refer calls and issues to the relevant departments or service representatives.
Assists clients and customers in understanding technology and provide guided troubleshooting for existing technical issues to ensure proper functionality.
Contributes to the distribution of service requests and the resolution of straightforward technical issues under the guidance of more experienced team members.
Learns and adheres to individual phone queue metrics, service level agreements, quality scores, and schedule adherence.
Follows established company and departmental processes and procedures with support and guidance.
Learns and educates clients on the functionality and capabilities of their technology with the assistance of experienced team members.
Participate in other projects or duties as assigned.
We are looking to speak to someone with the following…
High School Diploma required.
Ability to communicate clearly and effectively, both verbally and in writing.
Active listening skills to understand customer inquiries and concerns.
Clear articulation of technical information to non-technical individuals.
Understanding of basic customer service principles.
Patience and empathy in addressing customer queries and concerns.
Ability to maintain a positive and supportive attitude.
Basic skills in recording and documenting details of calls, messages, and dispatches.
Attention to detail to ensure accurate and comprehensive documentation.
Familiarity with basic technology concepts and devices.
Ability to troubleshoot and resolve simple technical problems with guidance.
Ability to work collaboratively with team members.
Willingness to seek guidance and learn from more experienced colleagues
Basic problem-solving skills to address straightforward technical issues.
Ability to research, investigate, and respond to inquiries in a timely manner.
Basic time management skills to handle call volume, adhere to schedules, and meet service level agreements.
Ability to handle evolving responsibilities and tasks as skills develop.
Salary: Staring at $15/hr
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.
Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com
To bring equity, hope and healing to those who need it most. To make a world of difference, one member at a time.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Denver, Colorado
LinkedIn followers
52,643
Total funding
$730M
Modivcare is a technology-enabled healthcare services company, which provides a suite of integrated supportive care solutions for public and private payors and their patients. Our value-based solutions address the social determinants of health (SDoH), enable greater access to care, reduce costs, and improve outcomes. We are a leading provider of non-emergency medical transportation (NEMT), personal care services, and monitoring.
Offices: Denver, Colorado, US
remote patient monitoringpersonal care servicesnon-emergency medical transportationNEMTand caregiversHealth CareTransportationMedicalPersonal Health
Based on 1265 listings with disclosed salaries, most healthcare jobs in Arizona pay between $69k–$163k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Arizona right now?
There are currently 12,149 open healthcare positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Arizona?
Companies currently hiring include Banner Health, HonorHealth, CVS Health, Mayo Clinic, Tenet Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Arizona?
Yes — 945 of the 12149 open healthcare positions offer remote or hybrid work (372 remote, 573 hybrid).
How do I apply for Healthcare jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.