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Full-time
professional certificate
Medical Benefits, Dental Benefits, Vision Benefits, Paid Time Off, Career Development, Professional Development
Posted 50d ago
~40 hrs/week
Responsibilities
Provide first-level technical support for SEC end users by resolving hardware, software, and connectivity issues via service desk tickets. Assist with workstation setup, peripheral installation, and routine maintenance while documenting resolutions in ServiceNow.
Requirements
Requires 1-3 years of IT support experience and working knowledge of Windows and macOS operating systems. Candidates must be U.S. citizens capable of obtaining a Public Trust suitability determination.
Full job description
IT Support Technician - 1
Olympus Solutions, Inc. is seeking a Full-Time, highly motivated IT Support Technician - 1 with strong analytical and problem-solving abilities to join our fast-growing team to support the SEC Infrastructure Support Services 2 (ISS2) program. In this role, you will provide first-level technical support for SEC end users, resolving basic hardware, software, and connectivity issues, responding to service desk tickets, performing initial diagnostics, and escalating complex issues to higher-tier support while assisting with workstation setup, peripheral installation, and routine maintenance tasks.
This is an onsite position located in Washington, DC.
Duties and Responsibilities
First-Level Technical Support
Provide first-level technical support for end users, including resolving hardware, software, and connectivity issues.
Respond to service desk tickets and perform initial diagnostics to classify and prioritize issues.
Walk users through basic troubleshooting steps for common problems (password resets, connectivity, application errors).
Escalate complex issues to Tier 2 and Tier 3 support with complete documentation of symptoms and steps taken.
Workstation Setup and Maintenance
Assist with workstation setup, peripheral installation, and routine maintenance tasks.
Support hardware refresh activities, including device swap coordination and user communication.
Perform basic imaging and configuration of endpoints following established procedures.
Maintain cleanliness and organization of support areas and equipment staging.
Documentation and SLA Compliance
Document resolutions and update ticket status in ServiceNow to ensure SLA compliance.
Follow established SOPs and escalation procedures for all support interactions.
Contribute to knowledge base articles for common issue resolution.
Track and report basic support metrics as directed by team leads.
Required Qualifications
Minimum 1–3 years of IT support experience in a service desk or desk-side environment.
Experience providing first-level technical support in a service desk or deskside environment.
Working knowledge of Windows and macOS operating systems and common enterprise applications.
Ability to perform initial diagnostics and basic troubleshooting for common end-user issues.
Familiarity with ticketing systems such as ServiceNow.
Strong customer service skills and the ability to follow established procedures.
U.S. Citizenship is required; dual citizenship is not permitted.
Must be able to obtain and maintain a Public Trust suitability determination.
Desired Qualifications
Experience with workstation imaging and hardware refresh activities.
Familiarity with ITIL processes and knowledge base contribution.
Olympus Solutions offers a competitive benefits package designed to give employees personal, professional, and financial flexibility. Benefits include:
Medical, Dental, and Vision Benefits — Olympus Solutions offers comprehensive medical, dental, and vision benefits for employees and their families.
Work Life Balance — Olympus Solutions supports life outside of work through a paid time off plan and a culture that values balance, accountability, and personal well being.
Career Development — Olympus Solutions supports employee growth through career building opportunities, professional development, training, and certification support.
Financial Security — Olympus Solutions offers a 401(k) plan with a discretionary company match and no waiting period before enrollment.
Referral Bonuses — Employees may be eligible for referral bonuses for qualified new hire referrals and business development opportunities.
About Olympus Solutions, Inc.
Olympus Solutions, Inc. is a Security Systems Engineering (SSE) company specializing in the design, development, implementation, and operation and maintenance (O&M) of identity systems for enterprise customers, large and small. As a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Daytona Beach, FL, with an office in Norfolk, VA, Olympus Solutions serves customers across the Federal, Defense, Commercial, and SLED markets. Olympus Solutions is a four-time consecutive recipient of the SBA Gold HIRE Vets Medallion Award (2022–2025).
Our core service areas include:
Consulting and Technical Advisement — Olympus Solutions provides strategic guidance and technical advisement to help customers improve security, compliance, and operational efficiency across their identity and security environments.
System Security Engineering (SSE) — Olympus Solutions delivers system security engineering expertise across the full lifecycle of enterprise identity and security systems.
Design and Implementation — Olympus Solutions designs and implements identity and security solutions, including ICAM, PKI, PAM, and Zero Trust architectures.
System Upgrades and Legacy Integration — Olympus Solutions modernizes and integrates existing systems, bridging legacy environments with current technologies.
Operations, Maintenance, and Sustainment — Olympus Solutions provides ongoing operations, maintenance, and sustainment to keep mission-critical identity and security systems running reliably.
Olympus Solutions engineers across leading identity and security platforms, including SailPoint, CyberArk, BeyondTrust, Okta, Oracle IAM, Entra ID, Ping Federate, Radiant Logic, KeyFactor, and AppViewX, and is powered by a team of experienced professionals committed to delivering mission outcomes for every customer.
Related keywords
ServiceNowWindowsMacOSCompTIA A+ITILPublic TrustWorkstation ImagingHardware RefreshSOPSLATechnical SupportEnd User SupportIdentity SystemsSSEICAMPKI
We are an SDVOSB & 8(a) delivering ICAM, Zero Trust, and cybersecurity solutions for defense, federal, and enterprise.
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2019
Headquarters
Norfolk, Virginia
LinkedIn followers
847
Olympus Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA 8(a) certified, and award-winning cybersecurity integrator specializing in Identity, Credential, and Access Management (ICAM), Privileged Access Management (PAM), and Identity Governance & Administration (IGA). We support federal, civilian and defense agencies with cleared experts skilled in cybersecurity, systems engineering, and information technology.
Our team delivers end-to-end services across access management, identity lifecycle, privileged session control, and Zero Trust architecture. We design and implement secure Single Sign-On (SSO), PKI, and PIV/CAC solutions aligned with FICAM, HSPD-12, and NIST guidance, enabling agencies to meet the highest levels of compliance and security assurance.
We excel in delivering high-assurance identity proofing, automation, and governance for hybrid, cloud, and on-premise environments. Our solutions streamline onboarding, improve user experience, and reduce risk by ensuring the right people have the right access at the right time.
Olympus Solutions brings deep experience in federal cybersecurity transformation—from large-scale modernization efforts to targeted capability deployments. We are trusted advisors who integrate seamlessly with government teams, delivering results on time, within scope, and aligned to mission objectives.
We deliver through GSA MAS (HACS SIN), SBA 8(a) sole-source awards, Seaport, and strategic subcontracting partnerships. With proven past performance, a cleared workforce, and a mission-driven culture, Olympus Solutions is dedicated to protecting and enabling the operations of those who serve our nation.
Offices: 500 E Main St, Suite 300, Norfolk, Virginia 23510, US · 140 S Beach St, Suite 412, Daytona Beach, 32114 32114, US
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