Edmonton, Alberta, Canada · On-site
$100k–$133k/yr
Job Information Job Title: Senior Service Designer Job Requisition ID: 86480 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wag…
Skills: Service design, Human-centred design, User research, Journey mapping, Service blueprinting
Edmonton, Alberta, Canada · On-site
$102k–$138k/yr
Job Information Job Title: Manager, Business Relations and Delivery Services Job Requisition ID: 85660 Ministry: Primary and Preventative Health Services Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.…
Skills: Strategic planning, Stakeholder management, Project management, Portfolio management, Governance
Edmonton, Alberta, Canada · On-site
$82k–$108k/yr
Job Information Job Title: Policy Analyst Job Requisition ID: 86483 Ministry: Education and Childcare Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanen…
Skills: Policy development, Research, Analytical skills, Project management, Stakeholder engagement
Edmonton, Alberta, Canada · On-site
$102k–$138k/yr
Job Information Job Title: Manager, Strategic Operations Job Requisition ID: 86339 Ministry: Education and Childcare Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary…
Skills: Strategic leadership, Project management, Team leadership, Stakeholder collaboration, Strategic planning
Edmonton, Alberta, Canada · On-site
$53k–$67k/yr
City records are a vital corporate asset that support municipal operations, evidence-based decision-making, and legislative compliance. The Office of the City Clerk leads policy and procedures related to the retention an…
Skills: Records management, Research services, Policy interpretation, Legislative compliance, Data accuracy
Edmonton, Alberta, Canada · On-site
Intake Clerk Location: 11738 Kingsway NW, Edmonton, AB Closing Date: July 31, 2026 Position Status: Full Time (40 hrs per week), Permanent The Otipemisiwak Métis Government is recruiting an Intake Clerk to support the Re…
Skills: Data Entry, Administrative Support, Customer Service, Microsoft Office, Relationship Building
Edmonton, Alberta, Canada · On-site
$25/hr–$26/hr
HOURS: Permanent Full Time, Monday - Friday, 7:00 AM - 3:30 PM REPORTS TO: Outreach Services Manager “Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through heali…
Skills: Outreach, Case management, De-escalation, Motivational interviewing, Cognitive behavioural techniques
Edmonton, Alberta, Canada · On-site
$61k–$82k/yr
Job Information Job Title: Executive Assistant Job Requisition ID: 86217 Ministry: Executive Council Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent…
Skills: Executive support, Calendar management, Travel arrangements, Action request management, Financial administration
Edmonton, Alberta, Canada · On-site
$97k–$128k/yr
Job Information Job Title: Labour Relations & Negotiation Specialist Job Requisition ID: 86397 Ministry: Public Service Commission Location: Edmonton Full or Part-Time: Full time Hours of Work: 36.25 hours per week Perma…
Skills: Labour relations, Negotiation, Collective agreement interpretation, Grievance management, Arbitration support
Edmonton, Alberta, Canada · On-site
$77k–$100k/yr
Job Information Job Title: Senior Procurement Officer Job Requisition ID: 86432 Ministry: Infrastructure Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Tempo…
Skills: Procurement, Contract management, Supply chain management, Vendor management, Negotiation
Edmonton, Alberta, Canada · Hybrid
$77k–$96k/yr
Job Posting Title Shift Scheduling Specialist - 1 Year Term (2 Positions Available) Job Category FIR Service Delivery Language Requirements English / Anglais English is required / L'anglais est requis Flexible Work Agree…
Skills: Employee scheduling, Data manipulation, Data reporting, Problem-solving, Microsoft Outlook
Edmonton, Alberta, Canada · On-site
$82k–$107k/yr
Job Information Job Title: Sr Economist Job Requisition ID: 86386 Ministry: Primary and Preventative Health Services Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary…
Skills: Economic analysis, Forecasting methodologies, Advanced analytics, Economic modeling, Healthcare planning
Edmonton, Alberta, Canada · On-site
$77k–$100k/yr
Job Information Job Title: Planning Analyst Job Requisition ID: 85402 Ministry: Energy and Minerals Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope…
Skills: Project coordination, Policy analysis, Strategic planning, Stakeholder management, Issue management
Edmonton, Alberta, Canada · On-site
$82k–$107k/yr
Job Information Job Title: Senior Data Analyst & Senior Planning Advisor Job Requisition ID: 85769 Ministry: Primary and Preventative Health Services Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 h…
Skills: Data analysis, Strategic planning, Project management, Policy development, Stakeholder engagement
Edmonton, Alberta, Canada · On-site
$153k–$201k/yr
Job Information Job Title: Executive Director, Innovation Partnerships and Governance Requisition ID: 86424 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 Regular…
Skills: Strategic leadership, Policy development, Governance, Stakeholder management, Project management
Edmonton, Alberta, Canada · On-site
The future you want is within reach. Let’s build it together. At PCL Constructors Inc., part of the PCL Family of Companies (PCL), we don’t just build projects – we build opportunities, careers and communities. We invest…
Skills: Government relations, Corporate affairs, Strategic planning, Public policy, Stakeholder engagement
Edmonton, Alberta, Canada · On-site
$57k–$72k/yr
Job Information Job Title: Resolution Service Program Support Job Requisition ID: 86269 Ministry: Justice Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Perm…
Skills: Customer service, Administrative support, Conflict resolution, De-escalation, Scheduling
Edmonton, Alberta, Canada · On-site
$82k–$108k/yr
Job Information Job Title: Senior IM Tech Analyst Job Requisition ID: 84389 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage…
Skills: Microsoft 365, SharePoint Online, Purview Records Management, Information Management, Records Management
Edmonton, Alberta, Canada · On-site
DIRECTOR, TRADE The Edmonton Region is gaining momentum, and Edmonton Global is helping convert that momentum into investment, business growth, international partnerships, and export opportunities. We are looking for an …
Skills: Strategic leadership, International trade, Export development, Economic development, Stakeholder engagement
Edmonton, Alberta, Canada · On-site
OPERATIONS COORDINATOR The Edmonton Region is gaining momentum, and Edmonton Global is helping convert that momentum into investment, business growth, and new opportunities for the region. As the Operations Coordinator, …
Skills: Office administration, Reception services, Event coordination, Project coordination, Customer service
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The Senior Service Designer leads human-centred design activities to define problems and develop evidence-based solutions that balance user, business, and policy needs. They collaborate with cross-functional teams to shape end-to-end service experiences while ensuring accessibility and leveraging AI-augmented design practices.
Candidates must possess a university degree in a related field and at least four years of progressively responsible experience in service design and digital delivery. Proficiency in user research, interface design tools, and the ability to facilitate workshops and influence stakeholders is essential.
Job Information
Job Title: Senior Service Designer
Job Requisition ID: 86480
Ministry: Technology and Innovation
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage: Permanent
Scope: Open Competition
Closing Date: August 19, 2026
Classification: Systems Analyst 3
Salary: $3,847.03 to 5,095.52 bi-weekly ($100,407 - $132,993/year)
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities. For more information, please visit: https://www.alberta.ca/about-the-alberta-public-service.
Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.
The Digital Design and Delivery (DDD) Division is the Government of Alberta’s centre of digital delivery. The division partners with ministries to design simpler, faster, and better services; build confidence and capability in modern digital practice; and ensure service quality and value through clear standards and controls.
The Product Branch within DDD is accountable for partnering with ministry programs to frame problems and deliver evidence-based solutions through the design and delivery of technology and services.
The Product Branch is looking for seven (7) Senior Service Designers. Reporting to the Manager, Product and Delivery, this position is a core member of a delivery team and leads the work to define the right problem to solve and the right solution to build — ensuring products and services are designed around real user needs while balancing organizational goals, policy considerations, and operational realities.
Working closely with product owners, program staff, and other stakeholders, the Senior Service Designer breaks down large, complex mandates into practical and deliverable pieces, builds shared understanding, and maintains alignment throughout delivery — shaping the end-to-end experience and the user interface people interact with so that every touchpoint is accessible, usable, and positive.
The responsibilities of this role include:
To be successful in this position, you will demonstrate:
The Job Description is provided for Further details on this position.
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
Requirements:
• A university degree in a related field (e.g., Computer Science, Information Technology, human-computer interaction, or design), supplemented by four (4) years of progressively responsible, related experience.
• Experience applying human-centred and service design methodologies to solve complex problems and improve digital service delivery.
• Expertise in planning and conducting user research, analyzing qualitative and quantitative data, and translating insights into actionable recommendations.
• Experience leading service design activities, including journey mapping, service blueprinting, co-design workshops, prototyping, and usability testing.
• Experience developing user experience and interface design artifacts — user flows, wireframes, interactive prototypes, and high-fidelity designs — using tools such as Figma, Adobe XD, Sketch, or Axure, and building and maintaining component libraries and design systems.
• Experience leading, coaching, and collaborating with cross-functional teams within Agile delivery environments to achieve service outcomes.
• A cover letter clearly demonstrating relevant skills and competencies tailored to this position.
Equivalencies:
• A related master’s degree and a minimum of two (2) years of related experience; or
• A related two-year diploma and a minimum of six (6) years of related experience; or
• A related one-year certificate and a minimum of seven (7) years of related experience.
Assets:
• AI fluency – daily use of generative AI and agentic tooling to build AI-augmented design routines.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Term of Employment: Permanent, Full-time position (7x positions)
Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday
Location: Edmonton or Calgary
Final candidates will be required to undergo a security screening.
Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Use for open competitions only - Links and information on what we have to offer:
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please see Job Application Resoures for information.
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Protection of Privacy Act Collection Notice
The personal information collected through this recruitment is for determining your qualifications for employment in the Alberta Public Service and to manage the Alberta Government talent acquisition program. The personal information will be inputted into an automated system to support the assessment of your suitability for this position. This collection is authorized by section 4(a) and (c) of the Protection of Privacy Act and sections 15 and 18(2) of the Public Service Act. For questions about the collection of personal information, please contact Talent Acquisition, Public Service Commission at [email protected].
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at [email protected].
Bringing you information about government news and services. Comment rules: http://alberta.ca/SMComments
Work with the Alberta government to build a stronger province for current and future generations. We offer diverse and rewarding employment opportunities in an environment that encourages continuous learning and career growth. We are one of the largest employers in Alberta with over 27,000 employees throughout the province. We are an award winning organization that values respect, accountability, integrity, and excellence. Our employees share a common vision of proudly working together to build a stronger province and make a positive and lasting difference in the lives of Albertans. The people of Alberta enjoy a very high quality of life, including the lowest overall taxes in Canada. www.jobs.alberta.ca Please see our comment policy: https://www.alberta.ca/social-media-comment-policy.aspx
Offices: Public Service Commission, Edmonton, Alberta T5J 2N2, CA
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