IT Support Engineer/Agent (Syrian-Jordanian - Indian)
Dubai, Dubai, United Arab Emirates · On-site
Senior
Receive, diagnose and resolve incidents and service requests through the approved ITSM platform and support procedures. • Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals and standard wo…
Skills: ITSM, Microsoft 365, Windows Endpoints, Active Directory, Entra ID
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VAM Systems
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Dubai, Dubai, United Arab Emirates · On-site
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Full-time
professional certificate
Posted 21d ago
~40 hrs/week
Responsibilities
Diagnose and resolve IT incidents and service requests involving endpoints, Microsoft 365, and workplace technology. Maintain accurate asset records and provide professional onsite support across multiple office locations.
Requirements
Requires a minimum of 5 years of professional desktop support experience with strong knowledge of Windows, Intune, and Active Directory. Preferred certifications include ITIL 4, CompTIA A+/Network+, or Microsoft Endpoint.
Full job description
Receive, diagnose and resolve incidents and service requests through the approved ITSM platform and support procedures.
Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals and standard workplace applications.
Provide user-account, access, password and Microsoft 365 support within approved identity and security controls.
Configure, deploy, replace and recover endpoint devices and maintain accurate asset and assignment records.
Support meeting rooms, conferencing equipment and common workplace technology.
Escalate unresolved or specialist issues with complete diagnostics, evidence and user-impact information.
Maintain knowledge articles, resolution notes and recurring-issue records and contribute to first-contact resolution improvement.
Follow security, confidentiality, acceptable-use, access and data-handling requirements at all assigned locations.
Support agreed user onboarding/offboarding and office-move activities.
Work from different offices or emirates when assigned through the agreed operational schedule.
Minimum 5 years of professional end-user computing, desktop support or service support experience.
Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, printers and common enterprise applications.
Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM and ITSM ticketing tools.
ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft Endpoint certification preferred.
Professional customer-service skills, clear ticket documentation and the ability to work independently onsite.
Arabic and English communication skills are strongly preferred for user-facing support.
Preferred Profile
Previous experience providing onsite support within UAE government entities.
Working knowledge of TDRA-related access, connectivity or government technology-support processes.
Experience supporting users across multiple offices and coordinating priority incidents.
Expected Contribution
Tickets are accurately recorded, prioritised, owned and resolved or escalated against the confirmed SLA.
Users receive professional, consistent support across all assigned locations.
Asset, endpoint and resolution records remain accurate and auditable.
Recurring issues and knowledge gaps are documented and reduced over time.
A global team who's passionate about transformative enterprise solutions & intelligent design
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
2014
Headquarters
Seattle, Washington
LinkedIn followers
466,266
Blackstone eIT is a leading System Integrator (SI) and Independent Software Vendor (ISV), globally dedicated to engineering transformative enterprise solutions and intelligent design. Our core focus is on delivering innovative, customized technology that enables clients to evolve into digital-first, data-informed, and AI-enabled organizations.
Ultimately, we are driven by a singular vision: a world where technology seamlessly integrates across all business processes and government services, thereby empowering both businesses and communities to thrive in an increasingly digitized world.
Our mission is to empower customers to harness the full potential of intelligent technologies, fundamentally transforming their operations across various industries. This success is driven by our commitment to helping clients build and implement reliable, cost-effective, and scalable solutions designed to optimize business operations, enhance customer experience, and accelerate sustained business growth.
Offices: Seattle, Washington, US
IT InfrastructureNetwork Connectivityand Software DevelopmentRoboticsAugmented RealityProject ManagementAnalytics
How many Government & Public Sector jobs are open in Dubai, United Arab Emirates right now?
There are currently 122 open government & public sector positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Government & Public Sector roles in Dubai, United Arab Emirates?
Companies currently hiring include BlackStone eIT, VIVO Defence Services, UAE General Civil Aviation Authority (GCAA), Virtua Advanced Solutions, Commercial Bank of Dubai, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Government & Public Sector jobs in Dubai, United Arab Emirates?
Yes — 21 of the 122 open government & public sector positions offer remote or hybrid work (5 remote, 16 hybrid).
How do I apply for Government & Public Sector jobs in Dubai, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.