San Antonio, Texas, United States · Remote OK
The User Support Specialist Senior provides front-line technical assistance to users across enterprise environments, focusing on basic support tier incidents and service requests logged through IT service management tool…
Skills: Technical Support, IT Service Management, Troubleshooting, Account Administration, Ticket Logging
San Antonio, Texas, United States · On-site
The Software Tester / QA Engineer Senior leads quality assurance for mission-critical software across the full development lifecycle within a regulated federal IT environment. This role builds comprehensive test strategy…
Skills: Test Strategy, Test Automation, Requirements Traceability, Regression Testing, Integration Testing
San Antonio, Texas, United States · On-site
The Data Engineer Senior designs, builds, and maintains scalable data pipelines and core data infrastructure to ingest, process, store, and transform structured and unstructured data in a highly regulated client environm…
Skills: Apache Spark, Apache Kafka, Apache Airflow, Data Modeling, ETL/ELT
New Braunfels, Texas, United States · On-site
$111k–$145k/yr
The Accounting Manager oversees daily operations of the Accounting Department, including supervision of professional staff, management of general ledger activities, monthly and annual financial reporting, and coordinatio…
Skills: Financial Reporting, General Ledger Management, GAAP, GASB, Audit Coordination
Austin, Texas, United States · On-site
$75k/yr
FOUNDATION COMMUNITIES JOB DESCRIPTION JOB TITLE: Operations Manager DEPT/DIV.: SPH/FSH REPORTS TO: Director of Family Supportive Housing FLSA STATUS: Exempt WORK LOCATION: Mission Plaza Position Summary: The Operations …
Skills: Staff Supervision, Performance Management, Program Oversight, Budget Management, Compliance Monitoring
Bryan, Texas, United States · On-site
$45k–$75k/yr
POSITION PURPOSE: Under the direction of the Business Services Director, the Senior Purchaser leads and manages procurement activities for the Purchasing Solutions Alliance (PSA), a cooperative purchasing program of the …
Skills: Procurement Strategy, Public Procurement Law, Contract Negotiation, Vendor Management, Financial Analysis
San Antonio, Texas, United States · Remote OK
The Data Engineer Journeyman designs, builds, and operates scalable data pipelines and platforms that ingest, process, and store structured and unstructured data to support mission-critical use across the enterprise data…
Skills: Data Pipeline Design, Apache Spark, Kafka, Data Modeling, Data Governance
Littlefield, Texas, United States · On-site
Pay: $120,000 annual salary Work schedule: Full-time, Monday – Friday, 8am-5pm Benefit package includes: Medical, Vision, Dental, and Prescription Drug Benefits Life, Accidental Death and Dismemberment Insurance (AD&D) S…
Skills: Healthcare Administration, Clinical Supervision, Budget Management, Staff Training, Regulatory Compliance
San Antonio, Texas, United States · On-site
$120k–$130k/yr
**A government contract requires that this position be restricted to U.S. citizens. This position requires a Common Access Card (CAC), and the ability to pass the U.S. Department of Defense (DoD) clearance process to acq…
Skills: Medical Evaluations, Physical Examinations, MHS Genesis, Clinical Judgment, HIPAA Compliance
Coryell County, Texas, United States · On-site
Job Title: Military and Family Life Counselor (CYB) Summary MFLC Counselors provide assessment, short-term, solution focused counseling services and non-traditional walk around participant outreach to eligible individual…
Skills: Short-term Counseling, Crisis Intervention, Case Management, Behavioral Health Assessment, Clinical Documentation
San Antonio, Texas, United States · On-site
The Cloud Engineer Senior designs, engineers, and integrates secure, scalable cloud infrastructures across public, private, and hybrid environments to support mission‑critical applications in an enterprise or federal IT …
Skills: Cloud Architecture, Infrastructure as Code, Multi-Cloud Strategy, Cloud Security, Cloud Networking
McAllen, Texas, United States · On-site
One Federal Solution is seeking Credentialing Specialists to support a large federal identity credentialing program. The Credentialing Specialist will perform credential enrollment, issuance, activation, inventory manage…
Skills: Credential Enrollment, Identity Management, Customer Service, Inventory Management, Microsoft Office Suite
Houston, Texas, United States · On-site
One Federal Solution is seeking Credentialing Specialists to support a large federal identity credentialing program. The Credentialing Specialist will perform credential enrollment, issuance, activation, inventory manage…
Skills: Credential Enrollment, Identity Management, Customer Service, Inventory Management, Microsoft Office Suite
Dallas, Texas, United States · On-site
One Federal Solution is seeking Credentialing Specialists to support a large federal identity credentialing program. The Credentialing Specialist will perform credential enrollment, issuance, activation, inventory manage…
Skills: Credential Enrollment, Identity Management, Customer Service, Inventory Management, Microsoft Office Suite
Farmers Branch, Texas, United States · On-site
One Federal Solution is seeking Credentialing Specialists to support a large federal identity credentialing program. The Credentialing Specialist will perform credential enrollment, issuance, activation, inventory manage…
Skills: Credential Enrollment, Identity Management, Customer Service, Inventory Management, Microsoft Office Suite
Austin, Texas, United States · On-site
One Federal Solution is seeking Credentialing Specialists to support a large federal identity credentialing program. The Credentialing Specialist will perform credential enrollment, issuance, activation, inventory manage…
Skills: Credential Enrollment, Identity Management, Customer Service, Inventory Management, Microsoft Office Suite
Houston, Texas, United States · On-site
$36k–$42k/mo
Company Description Provide comprehensive patient care within a collaborative international healthcare environment where clinical autonomy, interdisciplinary partnership, and high-quality outcomes support daily practice …
Skills: Emergency Medicine, Urgent Care, Primary Care, Patient Stabilization, Medical Evacuation Coordination
Benge Corner, Texas, United States · Remote Solely
Overview AMERICAN HOSPITAL SERVICES GROUP, LLC Remote The Military OneSource contact center serves as the primary entry point for participant engagement across all program services. Triage Consultants play a critical rol…
Skills: Customer Service, Communication Skills, Needs Assessment, Triage Protocols, Case Documentation
San Antonio, Texas, United States · On-site
$18/hr
Security Shift Lead Collaborate with a passionate Zoo Crew in San Antonio Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know t…
Skills: Security Supervision, Incident Command, Emergency Response Coordination, Personnel Mentoring, CCTV Monitoring
Houston, Texas, United States · On-site
$13k–$18k/mo
Company Description Provide advanced diagnostic imaging services within an international healthcare program where your expertise in CT and X-ray imaging supports timely diagnosis, informed clinical decision-making, and h…
Skills: CT Imaging, X-Ray Imaging, Radiation Safety, Patient Positioning, Contrast Media Monitoring
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Provide front-line technical assistance and troubleshooting for hardware, software, and connectivity issues using tools like ServiceNow and Jira. Manage user accounts, document incidents, and develop knowledge base articles to improve enterprise IT support efficiency.
Requires an associate degree in IT or related field and 3-5 years of enterprise help desk experience. Must possess U.S. citizenship and an active Secret security clearance or the ability to obtain one.
The User Support Specialist Senior provides front-line technical assistance to users across enterprise environments, focusing on basic support tier incidents and service requests logged through IT service management tools such as ServiceNow or Jira. This role serves as a primary point of contact for hardware, software, account, and connectivity issues, ensuring accurate ticket logging, timely updates, and adherence to service levels in a highly regulated government environment. The specialist supports users via multiple channels—phone, email, chat, and in‑person—while escalating more complex problems to higher-tier teams and contributing to knowledge content and user training.
The position emphasizes consistent, courteous user interaction, clear documentation, and disciplined triage and escalation to maintain service quality in mission‑critical environments that require a Secret clearance. The User Support Specialist Senior also reinforces secure use of enterprise systems, supports user training and coaching on workflows and self‑service tools, and helps reduce repeat incidents through improved processes and knowledge artifacts.
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Extraordinary Commitment, Extraordinary Results
ASM Research, an Accenture Federal Services Company, is an information solutions integrator and a leading provider of innovative technology solutions and advanced analytical services for the Federal government. Headquartered in Fairfax, Virginia, ASM has over 30 years of experience providing application, software, system, network, database, and reporting solutions. Our extraordinary commitment and unique insight into clients’ information technology (IT), program management, security, healthcare / medical management, education and training management consistently produce extraordinary results. We are always seeking quality individuals to join our team. We offer an employee-friendly work environment, outstanding benefits, and a level of stability rarely found in the government contracting world. We have ongoing needs for Web Applications Developers (ASP.Net), SharePoint Developers, Cyber Security Analysts, QA Analysts, Helpdesk Analysts and Oracle DBAs. You can see a full list of our current openings at http://asmr.com/Opportunities.aspx or send your resume to [email protected]. You can also connect with our corporate recruiter, Chris Gibbons, http://www.linkedin.com/pub/chris-gibbons/0/635/213 or Erik Thompson, https://www.linkedin.com/in/erikthompsonitt. Privacy Policy: https://www.asmr.com/privacy-policy/
Offices: 4050 Legato Road, Suite 1100, Fairfax, Virginia 22033, US · 1777 NE Loop 410, Suite 200, San Antonio, Texas 78217, US
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