Los Angeles, California, United States · On-site
$206k–$351k/yr
Salary Range: $206,311.00 (Min.) - $278,520.00 (Mid.) - $350,729.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-i…
Skills: Leadership, Performance Management, Critical Thinking, Problem Solving, Qualitative Analysis
San Diego, California, United States · On-site
$87k–$157k/yr
The qualified Research Engineer will be part of a strong team of scientists and engineers in our San Diego office committed to addressing some of our nation’s most challenging defense problems. The role requires the use …
Skills: Signal Processing, Algorithm Development, Machine Learning, Image Processing, Data Analysis
California, United States · Remote OK
$125k–$140k/yr
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect …
Skills: Generative AI, Prompt Engineering, Business Analysis, Contractual Requirements Analysis, Context Authoring
Redondo Beach, California, United States · On-site
$83k–$155k/yr
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Top Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportunit…
Skills: 3D CAD, GD&T, Structural Analysis, ASME Y14.5, Fabrication Support
Redondo Beach, California, United States · On-site
$129k–$194k/yr
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Top Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportunit…
Skills: 3D CAD, GD&T, ASME Y14.5, Structural Analysis, Mechanical Ground Support Equipment
San Diego County, California, United States · On-site
PALA BAND OF MISSION INDIANS Human Resources 35008 Pala Temecula Rd PMB 50 PALA, CA 92059 POSITION DESCRIPTION Title: MMIP Coordinator Department/Division: FLSA: Status: Full-Time TBA Supervisor: Executive Housing Direct…
Skills: Victim Advocacy, Case Management, Grant Management, Community Outreach, Indigenous Community Relations
Sacramento, California, United States · On-site
<p>BACS is looking for Clinical Care Coordinators for our brand new Community Wellness and Response Team (CWRT). CWRT is formerly known as Alternatives to 911. This innovative program works collaboratively with 988 and S…
Skills: Crisis Intervention, De-escalation, Case Management, Individual Counseling, Family Counseling
Salinas, California, United States · On-site
$29/hr–$41/hr
Note: This job will be posted through 11:59 PM of the day prior to the end date listed. Current Washington County Employees: Please apply through the employee portal to be considered for this opportunity. Job Type: Regul…
Skills: Booking and Custody Support, Electronic Monitoring, De-escalation, Radio Communications, Recordkeeping
Redondo Beach, California, United States · On-site
$114k–$213k/yr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportunit…
Skills: Systems Engineering, Model-Based Systems Engineering (MBSE), SysML, Requirements Management, Risk Management
San Diego, California, United States · On-site
$94k–$141k/yr
RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportunities t…
Skills: Contract Administration, Contract Negotiation, FAR/DFARS, Proposal Development, Contract Management
San Diego, California, United States · On-site
$135k–$155k/yr
At PMAT, we work on mission critical systems that directly support the warfighter, designing, building, and securing modern digital capabilities across cloud, data, and software environments. Our teams tackle complex, re…
Skills: AWS GovCloud, Infrastructure as Code, Kubernetes, Python, Linux
San Diego, California, United States · On-site
$92k–$171k/yr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportuniti…
Skills: Guidance Navigation Control, Matlab, Simulink, C/C++, Python
San Diego, California, United States · On-site
$114k–$213k/yr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportuniti…
Skills: Systems Engineering, System Integration, Requirements Development, Verification And Validation, Technical Baseline Management
Modesto, California, United States · On-site
$19/hr–$19/hr
Job DetailsLevel: EntryJob Location: Youth Navigation Center - Modesto, CA 95350Position Type: Per DiemEducation Level: High SchoolSalary Range: $19.00 - $19.95 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Yo…
Skills: Crisis Intervention, Trauma-Informed Care, Harm Reduction, De-escalation, Youth Development
San Diego, California, United States · On-site
$30/hr–$45/hr
Who We Are Evergreen Fire and Security (EFS) is a recognized leader in the life safety and security solutions industry. We are entrusted by the Federal Government and commercial customers to protect lives, critical infra…
Skills: Low-voltage installation, IT networking, Electrical wiring, Security system maintenance, Microsoft Office
El Segundo, California, United States · On-site
$114k–$213k/yr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 25% of the TimeDescription At Northrop Grumman, our employees have incredible opportunit…
Skills: Mission Systems Design, Technical Leadership, System Architecture, Performance Modeling, Simulation
Fort Bragg, California, United States · On-site
Position: Security Specialist (Non Key Personnel) Type: Full-time Location: Fort Bragg, NC Travel: Must be available for CONUS and OCONUS travel **Contingent Upon Award** Position Summary: The Security Specialist support…
Skills: Physical Security, Access Control, Security Documentation, Visitor Processing, Electronic Security Systems
Fort Bragg, California, United States · On-site
Position: Chief Logistician (Non-Key Personnel) Type: Full-time Location: Fort Bragg, NC Travel: Must be available for CONUS and OCONUS travel **Contingent Upon Award** Position Summary: The Chief Logistician provides lo…
Skills: Logistics Management, Supply Chain Management, Property Accountability, GCSS-Army, Army Supply Regulations
Fort Bragg, California, United States · On-site
Position: Senior Operations Subject Matter Expert (Mission Command Exercises) (Non-Key Personnel) Type: Full-time Location: Fort Bragg, NC Travel: Must be available for CONUS and OCONUS travel **Contingent Upon Award** P…
Skills: Mission Command Exercises, Exercise Design, Special Operations Forces Expertise, Operational Scenario Development, Mission Readiness Exercises
Fort Bragg, California, United States · On-site
Position: USASOC Subject Matter Expert (Joint Special Operations) Type: Full-time Location: Fort Bragg, NC Travel: Must be available for CONUS and OCONUS travel **Contingent Upon Award** Position Summary: The Subject Mat…
Skills: Joint Special Operations, Operational Planning, Mission Command Exercises, Scenario Development, Theater-level Special Operations
Los Angeles, California, United States • On-site
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Develop and implement an enterprise vision to reimagine the customer service model for L.A. Care. Oversee member and provider contact centers, workforce management, and customer service technology to ensure high-quality operational performance.
Requires a Bachelor's degree or equivalent experience and at least 10 years of executive experience in customer service and staff management. Preferred candidates have executive experience within the managed care or healthcare industry.
Salary Range: $206,311.00 (Min.) - $278,520.00 (Mid.) - $350,729.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Reporting to the Chief Operations and Systems Integration Officer (COSIO), the Deputy Chief Customer Engagement and Experience (CE&E) serves as the executive responsible for developing and implementing an enterprise vision and strategy to reimagine the customer service model for L.A. Care. The Deputy Chief identifies and creates strategies to ensure the company has the right people, processes and technology and is responsible for directing all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.
This position manages all aspects of L.A. Care’s customer service operations with a focus on meeting service and quality operating objectives in interacting with L.A. Care Members and Providers. Partners with member-facing departments and leads overall customer service strategy, customer service operations, vendor oversight and coordination, workforce management, and functional requirements for internal and external facing customer service technology.
The Deputy Chief provides direct oversight of the following operational functions for all lines of business (Medicaid, Medicare, Individual and PASC group): Member and Provider Contact Centers (inbound and outbound), Member Navigators and Advocates, Workforce Management, Training, Quality Monitoring, and Outsourced/Partner vendors.
The Deputy Chief partners with cross-functional leadership to ensure members and providers receive excellent service when contacting L.A. Care’s CE&E.
Develops the strategic vision and goals for the L.A. Care (LAC) CE&E operation, including, but not limited to, policy creation, relationship management, and the development and execution of engagement activities using industry knowledge and experience.
Manages financial, project and operational performance, including budgets, enterprise KPIs, departmental metrics, personnel performance, and strategic initiative implementation, along with annual planning to meet current and future departmental and Enterprise-wide goals.
Leads management team to develop processes to redesign, improve and/or maintain optimal operational performance, achieve target financial results, ensure regulatory compliance, and enhance member/provider experience. Serves as the executive accountable for resolving escalated member and provider issues.
Ensures quality of the customer service process as well as ensure all requirements (contractual, regulatory, accreditations, all other applicable law) are followed by all associates. Work daily with CE&E management team to ensure quality of calls and performance of staff, and management team.
Develops goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees.
Perform other duties as assigned.
At least 10 years of executive experience in customer service.
At least 10 years of leading staff or supervisory/management experience.
Executive experience within managed care or healthcare industry.
Strong leadership and performance management skills.
Demonstrated strong critical thinking and problem-solving skills to help ensure successful partnerships and department quality.
Demonstration of both qualitative and quantitative analytical skills.
Proven ability to work with a diverse group of people.
Demonstrated ability to research issues and bring about resolution either directly or with the assistance of others.
Excellent communication skills to include written, verbal and presentation.
Strong elicitation and process documentation skills.
Ability to influence, with strong business and people leadership capabilities. Excellent interpersonal skills for building relationships, fostering teamwork, and creating a positive work environment.
Expert in Microsoft Office applications.
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
Elevating health care for all of L.A. County
L.A. Care’s mission is to provide access to quality health care for L.A. County’s low-income communities, and to support the safety net required to achieve that purpose. As a publicly operated health plan, L.A. Care Health Plan serves more than 2.6 million members in Los Angeles County, making it the largest publicly operated health plan in the country. L.A. Care offers four health coverage plans including Medi-Cal, L.A. Care Covered™, L.A. Care Medicare Plus and the PASC-SEIU Homecare Workers Health Care Plan, all dedicated to being accountable and responsive to members. L.A. Care prioritizes quality, access and inclusion, elevating health care for all of L.A. County. For more information, follow us on X, Facebook, LinkedIn, Instagram and YouTube. To learn more, visit www.lacare.org. *For urgent inquiries: 1-888-4LA-CARE (1-888-452-2273)
Offices: 1200 W 7th St, Los Angeles, California 90017, US
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There are currently 9,858 open government & public sector positions in California listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Northrop Grumman, Northrop Grumman Mission Systems, Inc., San Francisco Department of Public Health, Boeing, Allied Universal, among others. Browse the listings above to see every active employer.
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