• Intimately know customer business including strategy, size, products, key decision makers, organization, new initiatives, pain points, etc.
• Develop by leveraging on appropriate company resources including Marketing team and others, mid to long terms Account Plans. Grow sales in various business segments of the customer.
• Take ownership and accountability for implementing Account Business Plans. Leverage internal system (CRM) for information related to call planning, customer identification and contacts management, account strategy and planning and customer needs follow up.
• Drive and develop solid multi-layer relationships with the customer and actively drive our internal stakeholder relationship with customers at all levels (top-to-top engagement).
• Establish and maintain customer intelligence, proactively keep abreast of customer’s organization updates and changes.
• Drive customer solution activities such as opportunity management, Customer/Innovation/Guru Days, product demonstration, joint sales calls and sample management.
• Meet or exceed sales growth, gross margin, pipeline and other business goals. Manage sales forecasting and DSO.