Food & Beverage Jobs in Cape Town, South Africa (Now Hiring) — 107 open — Page 6

POSITION SUMMARY

• Engage discoverers in conversation regarding their stay, property services, and area attractions/offerings.
• Actively listen and respond positively to discoverer questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Discoverer Response, LEAP) to resolve issues, delight, and build trust.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Assist other ambassadors to ensure proper coverage and prompt discoverer service.
• Anticipate discoverers’ service needs, including asking questions of discoverers to better understand their needs and watching/listening to discoverer preferences and acting on them whenever possible.

Communication

• Speak to discoverers and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Assists Management

• Serve as a departmental role model or mentor by working alongside ambassadors to perform technical or functional job duties.

Working with Others

• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other ambassadors and departments.
• Handle sensitive issues with ambassadors and/or discoverers with tact, respect, diplomacy, and confidentiality.
• Actively listen to and consider the concerns of other ambassadors, responding appropriately and effectively.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Move over sloping, uneven, or slippery surfaces.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).

General Food and Beverage Services

• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
• Notify management of maintenance repairs issues.
• Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
• Assist your and other departments when needed to ensure optimum service to discoverers.
• Follow property key policies, including checking out and returning keys to appropriate departments.

Assists Management

• Ensure staff is working together as a team to ensure optimum service to discoverers.
• Communicate with discoverers, other ambassadors, or departments to ensure discoverer needs are met.

Opening

• Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.

Greeting and Seating

• Thank every discoverer upon departure, invite them to return, and wish them a fond farewell.

Closing

• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Check with captain or supervisor before leaving at end of shift.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
• Complete bottle transfer slips and distribute accurately.
• Collect and report tips at the end of the assigned shift.

Beverage/Coffee Cart

• Input orders into cash register system and collect payment from customer.
• Inspect the cleanliness and presentation all china, glass, and silver prior to use.
• Drain, clean, and fill ice bin.

Cash/Bank Handling

• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Process all payment methods in accordance with Accounting procedures and policies.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

Steps of Service

• Check in with discoverers to ensure satisfaction with each food course and/or beverages.
• Retrieve alcoholic beverages from bar and serve to discoverer in accordance with the company standards and local laws.
• Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.

Wine/Sommelier

• Answer discoverer questions or concerns regarding the origin, vintage, and style of various wines.
• Issue, open, and serve wine/champagne bottles, ensuring discoverer satisfaction.

Stock and Supplies

• Check quality and quantity of all stock and supplies using checklist.

CRITICAL COMPETENCIES

Analytical Skills

• Learning
• Arithmetic Computation

Interpersonal Skills

• Customer Service Orientation
• Team Work
• Interpersonal Skills
• Diversity Relations

Communications

• Communication
• Listening
• English Language Proficiency

Personal Attributes

• Positive Demeanor
• Dependability
• Integrity
• Presentation
• Stress Tolerance
• Safety Orientation
• Adaptability/Flexibility
• Initiative

Organization

• Multi-Tasking
• Time Management

Bar

• Liquor Regulations
• Beverage Knowledge
• Drink Preparation

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 2 years of related work experience

Supervisory Experience

No supervisory experience is required