Buffalo, New York, United States · On-site
$16/hr–$17/hr
We are searching for friendly and energetic full-time Shift Supervisors at our location 1060 Wherle Dr in Williamsville, NY for mornings (5am-2pm) to ensure that all restaurant operations run smoothly. Your responsibilit…
Skills: Staff Supervision, Customer Service, Conflict Management, Time Management, Problem Solving
Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
The ASR Group® family of companies make up the world’s largest refiner and marketer of cane sugar. The companies produce a full line of grocery, industrial, foodservice and specialty sweetener products. Across North Amer…
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · Hybrid
$30/hr–$32/hr
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Buffalo, New York, United States · Hybrid
$30/hr–$32/hr
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Buffalo, New York, United States · On-site
$100k–$120k/yr
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Buffalo, New York, United States · On-site
$20/hr–$22/hr
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Buffalo, New York, United States · On-site
$16/hr–$17/hr
Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202 The Hampton Inn & Suites is seeking a Breakfast Attendant to join the team! Our Hotel provides the guests with complimentary breakfa…
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
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Buffalo, New York, United States · On-site
$21/hr–$21/hr
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Buffalo, New York, United States · On-site
Gordon Restaurant Market LLC Location: 1959 Elmwood Ave, Buffalo, NY, 14207-1901 Now Hiring! Pay: $17.50/hr Store Hours - Monday through Saturday 7AM-8PM; Sunday 9AM-6PM Holidays Off - We are CLOSED on Thanksgiving, Chri…
Skills: Customer Service, Organizational Skills, Multitasking, Basic Math, Computer Skills
Buffalo, New York, United States · On-site
Gordon Restaurant Market LLC Location: 1959 Elmwood Ave, Buffalo, NY, 14207-1901 Now Hiring! Pay: $15.50/hr Evening availability needed Store Hours - Monday through Saturday 7AM-8PM; Sunday 9AM-6PM Holidays Off - We are …
Skills: Customer Service, Multitasking, Teamwork, Basic Math, Computer Skills
Buffalo, New York, United States · On-site
The Restaurant Server is responsible for providing fast, friendly, and courteous service to every customer. Position requires ability to interact with the public, speak English clearly, remembering details, as well as ph…
Skills: Customer Service, Communication Skills, Conflict Resolution, Menu Knowledge, Hospitality
Buffalo, New York, United States · On-site
The ASR Group® family of companies make up the world’s largest refiner and marketer of cane sugar. The companies produce a full line of grocery, industrial, foodservice and specialty sweetener products. Across North Amer…
Skills: Packing, Palletizing, Quality Control, Food Safety, HACCP
Buffalo, New York, United States · On-site
$63k–$95k/yr
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Skills: Sales, Negotiation, Relationship Management, Market Analysis, Strategic Planning
Buffalo, New York, United States · On-site
$16/hr–$19/hr
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Skills: Customer Service, Beverage Preparation, Cash Handling, Interpersonal Skills, Teamwork
Buffalo, New York, United States · On-site
Overview Delaware North's Patina Group is searching for an Executive Chef to join our team at Patina 250 in Buffalo, New York. As Executive Chef, you will lead the kitchen and service teams in delivering exceptional food…
Skills: Kitchen Leadership, Recipe Development, BOH Operations, Food Production, Budgeting
Buffalo, New York, United States • On-site
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Oversee daily restaurant shift operations, including managing hourly staff and ensuring high standards of cleanliness and customer service. Responsibilities include expediting orders, handling customer complaints, and maintaining a safe work environment.
Requires a high school diploma or GED and at least 3 months of food service management experience. Candidates must be ServSafe Manager Certified and possess strong leadership and communication skills.
We are searching for friendly and energetic full-time Shift Supervisors at our location 1060 Wherle Dr in Williamsville, NY for mornings (5am-2pm) to ensure that all restaurant operations run smoothly. Your responsibilities will include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining a clean, well-run restaurant.
To be successful as a Shift Supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Shift Supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.
Reporting to the Restaurant Manager(s) is responsible for managing restaurant shift operations at our franchise owned Tim Hortons restaurant(s). This includes overseeing hourly employees, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met.
Job Description
The following job description generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Minimum Job Entry Requirements:
• High school diploma or GED (must be at least 18 years of age)
• Minimum of 3 months previous food service management experience
• ServSafe Manager Certified
• Strong problem-solving, organization, and time management skills
• Excellent knowledge of Tim Hortons products and procedures
• Action and results-oriented mindset
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
• Excellent communication skills (written, verbal, composure)
Responsibilities & Tasks:
• Lead by example in demonstrating and reinforcing positive customer service behaviors
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
• Assist in scheduling staff breaks and tasks to maintain high Tim Hortons standards throughout the day
• Be flexible on the floor to troubleshoot and address any issues as needed
People Management:
• Pre-screen and interview employees to fill various openings
• Support the restaurant's training program and ensure employees have the necessary tools and support
• Supervise the performance of hourly employees during shift, ensuring alignment with company policies and taking
corrective action when necessary
• Stay updated on health and safety regulations and employment legislation
• Provide ongoing performance feedback to management about any issues with operations.
Driving Sales:
• Ensure proper merchandising of products
• Promote the principles of REV standards
• Evaluate and focus on areas requiring greater performance from employees
Operational Analysis:
• Maintain a productive and safe work environment, following all company operating, food safety, security, health andsafety, and employment standards
• Monitor food flow and equipment maintenance to serve safe food to customers
• Stay informed of new information through available resources
• Monitor and promptly respond to company email messages
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items oversee and train hourly employees. There are frequent interruptions, tasks, and position changes.
Physical:
Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs.; to operate office equipment and cash register system requiring repetitive hand movement and fine coordination including use of a computer keyboard and electronic devices; occasional exposure to cold/freezing below temperatures and high heat temperatures, and to verbally communicate to exchange information.
Vision:
See in the normal visual range with or without correction.
Hearing:
Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders.
Other:
Regular and predictable attendance is an essential function of this job.
For full-time position, Shift Supervisors are expected to work a minimum of 37.5 hours per week. The maximum number of hours is generally 40, unless over-time is approved by a District Supervisor.
For part-time positions, Shift Supervisors are expected to work a minimum of 16 hours per
week and a maximum of 39 hours per week.
This job description in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.
NOTE: By applying for this position, you acknowledge and understand the above job description. This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed.
Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At Clark Holdings, Inc., we believe in building strong relationships with our customers and the communities we serve.
Clark Holdings Inc. proudly owns and operates more than a dozen Tim Hortons franchise locations in Western New York. Since our establishment in 1999, we have been committed to providing our customers with the best coffee, delicious food, and exceptional service. At the heart of our company’s growth is our unwavering commitment to fostering a positive, collaborative, and inspiring work culture that is deeply rooted in the communities we serve. We attribute our success to our strong team of dedicated employees who share our passion for excellence, teamwork, and customer satisfaction. We are currently hiring hardworking and motivated individuals who are eager to work in customer service and join our Tim Hortons work family. Working with us will provide you with the opportunity to learn new skills, meet new people, and develop professionally. Join the Tim Hortons team and start creating opportunities for yourself. Visit our website www.work4tims.com to apply now.
Offices: Williamsville, NY 14221, US
View all jobs at Clark Holdings, Inc. / Tim HortonsThere are currently 281 open food & beverage positions in Buffalo, NY listed on Clera. New openings are added daily as companies post roles.
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